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The University of Exeter and its fast-evolving Wi-Fi needs

When the University of Exeter's staff and students need a next-generation Wi-Fi network.

Company Details
The University of Exeter

The challenge

Ranked as one of the top 100 universities in the world, the University of Exeter prides itself on its world-class research capabilities and excellent levels of customer satisfaction across its campuses in Exeter and Cornwall. First established in 1855 as a School of Art – before progressing to University status and receiving its Royal Charter in 1955 – the University has a number of older buildings, as well as more modern ones.

In addition to ensuring the different ages of the University’s buildings didn’t affect timescales, as network instalments at older sites can be more challenging, our dedicated project management team also needed to ensure that the installation was completed with minimal disruption to staff and students, with the team working during the summer break and at quieter times of day to complete the necessary cabling installations without inconveniencing users.

As the installations required the use of a well established cabling system, The University needed a reliable contractor with a proven ability to satisfy a demanding set of requirements. Due to its long-standing and successful existing relationship with Neos Networks, the University was confident that its trusted network partner would be able to meet its new and future requirements with ease.

The outcome

We collaborated with the University of Exeter to install a Wi-Fi connection that would support 21,273 students across three campuses; two located in Exeter and one in Cornwall.

The University needed a solution that would provide guaranteed connectivity to its staff and students; over 93 percent of whom study full-time and are placing increasing demands on the network. As a result, Exeter sought a highly reliable and skilled network partner to fulfil its requirements as a data installer.

Its existing relationship with Neos Networks, which has spanned more than a decade, gave the University the confidence that its latest requirement would be met with ease. Our dedicated project management team also went the extra mile to complete the installation, while taking into account the academic calendar, with work being carried out during quieter times ensuring minimal levels of noise disruption.

Following the swift and successful implementation, the University of Exeter now runs a wireless network which is freely available to its students, staff and guests, offering flexible access to online resources via their chosen devices.

“Neos Networks has been a trusted network partner of ours for many years and as a result, we knew we could rely on its team to ensure the Wi-Fi installation was completed quickly and efficiently.  With any network upgrade, you run the risk of a certain level of disturbance, which we were keen to limit as much as possible for our staff and students.  We have been delighted with the outcome; not only did the team complete the implementation quickly, the disruption was so minimal that we almost didn’t realise the installers were on-site.  The project was completed around our schedule during the summer and at quieter times of day, to ensure that virtually no interference was felt by anyone across our campuses.”

Roger Snelling Head of Networks for University of Exeter’s Academic Services

About the University of Exeter

The University of Exeter combines world class research with excellent student satisfaction at its campuses in Exeter and Cornwall. It is a member of the Russell Group of leading research-intensive universities.  Formed in 1955, the University has 21,273 students from more than 130 different countries.

For more information, please visit: http://www.exeter.ac.uk/

 

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Enabling Maintel and its customers to connect without fear of downtime

When Maintel needs a trusted connectivity partner.

Network Security

The challenge

We have worked with Maintel – the UK’s leading independent provider of managed communications services – for over ten years, during which time we have delivered a range of networking solutions for the enterprise and public sector market. Maintel prides itself on delivering services that are shaping today’s information and communications technology landscape and recently turned to us to deliver Ethernet wide area networking services. With the ever-changing connectivity needs of Maintel’s enterprise and public sector organisations, we needed to offer a flexible service that could support the organisation’s growth.

We have worked with Maintel – the UK’s leading independent provider of managed communications services – for over ten years.

Neos Networks’ state-of-the-art Ethernet service enables Maintel to connect its customers’ premises, data centres and third party data centres to the Maintel’s managed service core, known as its Intelligent Cloud Optimised Network (ICON). ICON delivers converged communications solutions, including video and voice conferencing, mobile calling, VoIP and business collaboration services to Maintel’s customers. Our trusted network gives Maintel and its end-users the assurance that these critical services are available around the clock, without fail.

The outcome

We understand that Maintel’s enterprise and public sector customers – who range from retailers, to local councils, academic institutions and insurance firms – demand wide-area network (WAN) solutions and always-on connectivity. To this end, we delivered a high capacity, Ethernet wide area networking service, which enable Maintel and its end-users to communicate seamlessly, without fear of downtime. Our heritage as a trusted network provider, with extensive experience in supporting critical services, gave Maintel the peace of mind that we could deliver against this latest requirement.

The quality of our customer service was also important to Maintel, as it improves the service it can pass on to its own customers. These include reduced project lead times thanks to Neos Networks’ Supplier +5 day commitment, which mean that Maintel’s end users receive their services far sooner and benefit from a shorter ‘order-to-invoice’ service. The auto acceptance of Excess Construction Charges (ECCs) also greatly reduces delays and minimises costs for both Maintel and its end users. Our project management and finance teams collaborate daily to ensure that there is an open line of communication and any issues can be rapidly resolved. There are also formal quarterly service reviews to ensure that the service Maintel and its customers receive is consistently first-class.

Furthermore, we understand that pricing transparency is important to Maintel. With this in mind, our online price comparison tool, LIVEQUOTE, provides a comprehensive overview of our services, which has allowed Maintel to specifically tailor its solutions to meet its individual customers’ requirements.

“Modern businesses must ensure that they are connected effectively to make them more productive and responsive to customers and colleagues. The increasing use of both public and private cloud services makes this even more important – with the quality of the network connections absolutely critical. Neos Networks has enabled us to deliver reliable converged communications services to our customers. They work hard to provide the most robust solutions, and took time to understand our specific needs, allowing us to focus on what matters most – delivering highly reliable, ‘always on’ and innovative services to our clients. Neos Networks’ philosophy to deliver solutions that are driven by our customers’ commercial needs, rather than their own technical infrastructure, was also very important to us.”

Rufus Grig. CTO, Maintel

About Maintel

Maintel is a fast-growing provider of managed communications services for the private and public sectors. They’re experts at securely connecting our customers in the office, on the move and in the cloud.

They make collaborating and communicating simple, flexible and secure for employees, partners and customers through their committed people, respected expertise and the highest quality managed services.

 

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Brightstar and its increased Ethernet capability

When Brightstar needs connectivity that shines.

Company Details
Brightstar

The challenge

An internet service provider based in London, Brightstar provides connectivity to businesses of all sizes across a number of different industries, with many of its customers operating in the hospitality and service industry. With high data usage requirements, these hospitality firms rely on Brightstar to ensure a consistent connection for their end-users, even though there can be unpredictable fluctuations in demand.

Brightstar was looking for a network provider who understood the importance of a seamless network delivery and a good customer experience. This made Neos Networks’ heritage in providing connectivity for companies with no tolerance for downtime, such as in the energy sector, an important factor in its decision. complemented by a team adept at network deployments, Brightstar were confident that the network would deliver the customer experience it required.

The outcome

Brightstar now has the capability to provide 100Mbps Ethernet connectivity in and around London, where the majority of its customers are located, as well as further afield, with Neos Networks’ UK-wide network. This enables it to offer customers – which range from SMEs to large enterprises across a number of industries, including hospitality – a broad and dependable internet service. While the initial agreement was for four circuits, we’ve now provided more than 20 circuits to Brightstar in a three year contract; a testament to the great relationship the Neos Networks team has forged with Brightstar. The combination of an extensive network with a professional team has resulted in Neos Networks becoming Brightstar’s network provider of choice.

Brightstar benefitted from our personal approach in providing a dedicated team that is committed to understanding the company and the type of network it needed. Part of this service is creating an open and honest relationship, which meant that we fully understood Brightstar’s network requirements and could directly align this with our network provisioning, in turn creating a real trust between Neos Networks and Brightstar. During the delivery phase, this also led to a completely transparent discussion and ensured an issue-free implementation.

It was thanks to our Project Edge network expansion that we could offer a reliable network to Brightstar. Indeed, the additional fibre amounts Neos Networks’ network reach to 13,700km, 265 points of presence, serving 250,000 metropolitan business postcodes. This breadth of coverage means that the network could service a number of Brightstar’s customers and, where it couldn’t, the third phase of Project Edge – Edge Plus, with its innovative LIVEQUOTE tool – could offer a seamless alternative.

Edge Plus allows Brightstar to connect to other networks where Neos Networks can’t provide a service, and these networks are identified and compared in real time using the LIVEQUOTE tool. Our committed team not only used the LIVEQUOTE tool to find the most cost-effective, specification compliant networks for Brightstar, but it also trained the Brightstar team to use the tool themselves. Thanks to the comprehensive toolkit provided by the Neos Networks team, Brightstar can now be responsive and agile to its customers’ network demands, by using LIVEQUOTE to compare and contrast available networks. In summary, not only has the Neos Networks team provided Brightstar with the most suitable network, it has also passed on a valuable tool to help Brightstar’s team deliver the best service possible.

“We needed a network that was dependable and a team who were experienced in delivering networks without hiccups. Neos Networks is renowned for its reliable connectivity and with a skillful team offering one of the simplest on-boarding procedures in the market; it was a clear choice for us. With Neos Networks, we got what we ordered, we got it on time and the team was able to be flexible as and when we required additional connectivity services. We’re delighted that the Project Edge network expansion meant that we can turn to a much more predictable and reliable network provider. We now have an extensive network at our fingertips which can be deployed without concern. It not only improves our service delivery, but most importantly, it delivers the reliable connectivity required by our customers to keep the wheels of their businesses turning.”

Mark Barber MD at Brightstar

About Brightstar

Brightstar offers a full range of voice, data and bespoke communications solutions for businesses of all sizes, from national blue chip organisations with 1,000+ users to SMEs with just a handful of staff. Brightstar’s core strengths lie in its technical excellence and world class customer service. It has long-established strategic partnerships which allows it to bring to market the very best products and solutions for clients. Initially offering a suite of IT solutions, Brightstar became a fully fledged Internet Service Provider in 2006. Its core focus is on resilient high speed circuits and a suite of datacentre solutions.

Brightstar is a member of the Communications and Internet Services Adjudication Scheme (CISAS), Internet Watch Foundation and LONAP. It also has vendor certification with Ruckus Big Dog for Wi-Fi and Mitel Interoperability for telephony. Brightstar is also certified ISO9001 compliant.

 

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Custodian and its need to connect with the Capital

When financial services firm Brewin Dolphin needs fast yet rock solid connectivity for customers and staff.

Company Details
Custodian Data Centres

The challenge

As part of its commercial growth strategy, Custodian required a solution that would support its deployment of four new data floors, with the ability and capacity to provide customisable wavelength services for its range of blue chip clients.

From a technical perspective, Custodian needed a scalable solution that would cost-effectively connect its flagship data centre in Maidstone, Kent with diverse connectivity routes to its partner facilities in London. Custodian also required a solution which it could fully control and manage itself from its own network operations centre.

As an independent data centre, access to other data centres was also an important consideration, which is why Custodian investigated a high capacity optical networking service.

The outcome

Following a competitive tender, Custodian selected Neos Networks to meet its latest connectivity needs, delivering two diverse dark fibre routes to link the data centre provider’s flagship facility in Maidstone, Kent with two London data centres: Telehouse North and Level 3’s Goswell Road site.

Neos Networks already delivers high bandwidth connectivity services to Custodian, which has enabled it to rapidly deploy diverse fibre network services to meet its latest requirements. The new dark fibre provided by Neos Networks will support the continued growth of Custodian which requires increased network capacity as it completes the build of four new data floors. Custodian will be lighting the fibre itself meaning that its existing connectivity to the capital will benefit from reduced latency to 0.4 m/s.

Due to the added reach afforded by the new network routes, providing high-speed and ultra-reliable connectivity between its main data centre and the capital, Custodian is now able to easily and cost-effectively co-locate and deliver its services to a wider customer base. With the new high-speed routes into London, Custodian has full control over its network and can manage core bandwidth requirements more effectively and easily accommodate any future increases in customer demand.

Additionally, our successful existing relationship gave Custodian the confidence that we could deliver ultra-reliable connectivity. Custodian also benefits from our LIGHTNOW service, which links 23 of London’s busiest data centres – and nine in Manchester – with 1Gbps and 10Gbps Ethernet wavelength connectivity. Launched as part of our major Ethernet network expansion, ‘Project Edge’, LIGHTNOW allows enterprises to select different data centres for different IT assets, which are connected as one data centre portfolio. Ultimately, this gives Custodian the ability to cherry pick data centre partners to achieve a truly best of breed service for its requirements, at the lowest possible price. This will also allow Custodian to further extend its reach as and when needed by immediately connecting additional locations in the capital, with round-the-clock support and at cost-effective prices.

“Our customers trust us with their critical IT assets and data and, as a result, rely on us to deliver the highest levels of availability. To ensure our growing connectivity needs were met without any fear of downtime, we turned to Neos Networks as a tried and tested network provider to deliver ultra-reliable connectivity between our Maidstone data centre and London facilities. As we had a good existing relationship with Neos Networks, we were confident that it could fulfil our latest requirements with a high quality and ultra-reliable solution. Following the swift and successful implementation of the first dark fibre route, we look forward to the completion of the second phase. Investing in a future-proofed solution was also very important to us, and the partnership with Neos Networks allows us to deliver this in line with our changing business needs and those of our customers.”

Rowan Kinch CEO at Custodian Data Centres

About Custodian Data Centres

Custodian Data Centres is one of the leading privately owned data centre facilities in the UK. Custodian is a data centre owner/operator providing co-location and network services along with a 100% power uptime record. The firm operates a fully multi homed and highly resilient IP transit service. Its Cisco network has an extremely high level of resilience and diversity in both its physical and logical routing. It focuses on providing Tier 4 standard facilities at Tier 3 pricing – achieved by award winning efficiencies. It offers 20kW+ rack capabilities with fast and direct connectivity options, and is ISO 27001 certified.

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University of Reading and their campus Wi-Fi needs

When the University of Reading’s dispersed campus needs Wi-Fi without disruption.

Company Details
University of Reading

The challenge

With a long history traced over 250 years, prior to our installation, the University of Reading had sporadic Wi-Fi across its premises, but with so many of its students and staff using wireless devices such as laptops, mobiles and tablets, Wi-Fi connectivity needed an overhaul.

The campus environment was challenging because of the number and variety of academic and residential buildings involved. This required a considered approach when installing the cabling routes, to navigate the different environments and ensure that the appearance of the properties was unchanged. In short, the cabling had to be almost invisible, without any modification to the buildings.

Our team also had to meet the needs of a number of different stakeholders. Not only the university but also UPP, the company which manages the university’s student accommodation, who had their own requirements for the Wi-Fi installation. The most important desire was a quick deployment with as minimal disruption as possible. The team had to be flexible – such as selecting the times they worked carefully and making as minimal noise as possible – to ensure they met the requirements of the brief.

Our longstanding 15 year relationship with the University of Reading meant that it trusted us with this sensitive installation. We provided a dedicated project manager who was responsible for ensuring the installation was done on time and to specification, while also being on-hand to resolve any issues arising at each of the three campuses. This carefully planned and considered approach to the project is why we continue to be the University of Reading’s framework contractor of choice.

The outcome

Neos Networks installed Wi-Fi throughout the University of Reading’s academic buildings and halls of residences. The two-phase project involved three campuses – London Road and Whiteknights in Reading and Greenlands in Henley – which are made up of a combination of purpose built and older buildings used by the university. Its 17,040 students, 4,000 members of staff and guests now have full use of the Wi-Fi network, ensuring their studies aren’t impinged by poor connectivity.

The installation took four months in total and succeeded in causing as little disruption as possible to students. The team was able to quickly and discretely design, build and set-up the cabling solutions across the various buildings, ensuring that a good Wi-Fi service is available across the entire university.

“We pride ourselves on being a world class university but until now, we’ve been in need of world class Wi-Fi solution to match. While we did have Wi-Fi in the most critical areas, the next generation student is always on the go. They are not only learning with books in front of a desktop computer in their rooms but are also discussing research with their peers. As such, they need to be able to access research and communicate flexibly. Without reliable Wi-Fi across the breadth of the university campus buildings the ability to engage with their studies dynamically was limited, but this has now been rectified thanks to the managed Wi-Fi delivery from Neos Networks. The cutting edge research done at our university is now supported by an environment that is also at the top of its game.”

Paul Harding, Project Manager at the University of Reading’s Estates and Facilities Department

About the University of Reading

The University of Reading is ranked in the top one percent of universities in the world. It is a global University that enjoys a world-class reputation for teaching, research and enterprise.

The University was established in 1892, received its Royal Charter in 1926 and has developed into a leading force in British and international high education. Delivering a world-class student experience, research-led teaching and its graduate employability record is excellent. The number of students going on to higher level study is well above the national average.

 

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Mother Technologies and its network coverage needs

When Mother Technologies needed to boost capacity and broaden its UK network coverage.

The challenge

From its head office in Aberdeen, Europe’s oil and gas capital, Mother Technologies is a well-established IT and telecoms provider. Having served the Aberdeen market for the last 12 years, Mother Technologies has gone from strength to strength, recently expanding across Scotland with new offices in Edinburgh and Glasgow. As well as focusing on strengthening its presence in the country and deepening existing customer relationships, Mother Technologies also needed a high capacity connection to London in order to meet the growing needs of its new and existing customers throughout the UK.

The outcome

Traditionally an IT support and connectivity provider, in recent years Mother Technologies has broadened its remit with a range of cloud hosting services and has seen a significant increase in demand as a result. In the midst of an influx of client requirements, Mother Technologies had almost exhausted its existing network capacity and with demand for its services growing among new and existing customers, the company called upon its network partner of choice, Neos Networks.

To deliver the additional capacity needed to support further growth in Scotland and throughout the UK, Neos Networks upgraded Mother Technologies’ core network between London and Aberdeen. The new 1Gbps connection enables the firm to rapidly respond to customer demands, while ensuring a UK-wide network is available to serve local businesses and support the company’s growth nationwide.

The upgrade has also helped Mother Technologies connect its newly opened offices in Edinburgh and Glasgow, strengthening the company’s presence within Scotland.

Key to Mother Technologies’ decision to enlist Neos Networks’ help with the network upgrade was the strong existing relationship between the two companies. Neos Networks’ dedicated account director was on hand throughout the deployment to ensure the upgrade was completed swiftly and that any challenges were overcome with ease.

“As any rapidly growing business will tell you, having a scalable and ultra-reliable network in place is paramount. We now have the peace of mind that we can continue to grow our customer base without our network capacity impeding the level of service we’re able to provide. Having recently expanded our presence in Scotland – with new offices in Edinburgh and Glasgow – the upgrade of our backbone network between our headquarters in Aberdeen and London has helped us to continue delivering reliable services right across Scotland, while ensuring that we can also meet the needs of customers across the UK. Our excellent relationship with Neos Networks gave us the confidence that our network would be upgraded quickly and easily by the same team that we have trusted for many years to deliver.”

Steve Redhead, Managing Director of Mother Technologies

About Mother Technologies

Mother Technologies has been delivering streamlined IT and communication systems across Scotland since 2002. Headquartered in Aberdeen and with branches in Edinburgh and Glasgow, the company provides Cloud, Connectivity, Telecom and IT services to private and public organisations of all sizes.

With fully qualified engineers covering both IT and communication networks, they expertly support existing systems already in place, or provide solutions which allow customers to take advantage of the latest technology cost effectively.

For more information, please visit https://www.mother.uk.net

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Starcom Technologies and its core data centre connectivity needs

When Starcom needs to light up London, Manchester and Edinburgh.

Company Details
Starcom Technologies

The challenge

Starcom offers a range of managed services, cloud services, backup, disaster recovery and consultancy services to its customers, predominantly from its Edinburgh-based data centre but also from key sites in London and Manchester. Following a recent merger with K3 Hosting, Starcom needed to accommodate an expanded customer base while also supporting its continued organic growth. This required Starcom to boost the capacity of its network interconnects between its three core data centres to meet growing demands from both new and existing customers.

London, Manchester and Edinburgh are integral to Starcom’s business. With a presence in more than 65 data centres throughout the UK, we are well placed to help Starcom and our optical networking service, LIGHTNOW – which virtualises 23 leading London data centres and nine in Manchester with affordable 1 and 10Gbps Ethernet wavelengths – made us an ideal fit for a crucial part of the deployment.

The outcome

Starcom initially approached us to install a single Gbps point-to-point circuit between its data centres in Edinburgh and London. However, after an in-depth consultation with our network experts, Starcom opted for a 10Gbps network ring between its Edinburgh data centre and its core facilities in London and Manchester, which are now connected with our high-speed and ultra-resilient optical wavelength network. In doing so, Starcom has dramatically increased the capacity of its backhaul network at an equally competitive rate as its initial requirement. The new network ring is not only providing enhanced reliability and availability, the subsequent efficiency savings are also enabling Starcom to become a more competitive player by passing on economies of scale to its own customers.

Availability and reliability were top of Starcom’s list of priorities. Being renowned as a trusted network provider for keeping the lights on for our parent company, the SSE Group, was therefore an important factor in Starcom’s decision, as was the ongoing investment in our network – including the launch of phase two of Project Edge, dubbed ‘Edge 2’. Our online price comparison engine, LIVEQUOTE, which compares and analyses Ethernet quotes from major UK carriers as well as Neos Networks, also allows Starcom to find and provision network services for its customers in real-time and at the most cost-effective price possible.

“Neos Networks has enabled us to improve efficiency and cost effectively increase the capacity of our backhaul network, but most importantly it has given us the peace of mind that comes from a truly resilient and diverse network circuit. Our customers will now benefit from improved disaster recovery and high availability services, which were the fundamental business drivers for the project. As for the implementation itself, our dedicated account team did a brilliant job in ensuring that everything ran smoothly and on time. We view this as just the beginning of a longstanding relationship with Neos Networks as our trusted network partner of choice.”

Craig Bright, IT Infrastructure Manager, Starcom

About Starcom

Starcom is a managed services and hosting specialist. With more than 25 years’ experience providing on-premise and cloud server design and support, it has a unique combination of skills, experience and ability to help businesses of all sizes, from SMEs to blue chip organisations.

 

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Commsworld supporting major festivals in Scotland

When Commsworld needs to keep major festivals and sporting events online without fail.

The challenge

Commsworld – which acquired Fluency Communications, a startup business-only network operator, in 2012 – has enjoyed significant success in recent years. While demand for bandwidth has grown exponentially, so too has the installed base on the Fluency network, which now includes a number of popular events. In fact, Commsworld supplies internet connectivity to festivals – including the Edinburgh Festival – and world famous, highly prestigious sporting events taking place in Scotland and beyond. Such large events typically require vast amounts of bandwidth and with the UK’s major internet hubs situated in London and Manchester, ensuring reliable connectivity to these cities was crucial for Commsworld’s ongoing success.

In order to accommodate peaks in demand for its services, such as over the summer when events are in full swing, Commsworld needed the ability to rapidly scale the capacity of its major national network connections, and therefore needed an ultra-flexible network provider on-board.

The outcome

The summer can be a busy time for any company that counts major sporting events and festivals among its clientele. This was certainly the case for Neos Networks’ customer, Commsworld. Indeed, it’s at times of peak demand that Commsworld has reaped the most rewards of having a flexible backhaul provider on-board.

Commsworld’s ‘Fluency’ network, which it acquired in 2012, was originally built to deliver voice and data connectivity to enterprises in Scotland with the rest of the UK. While the company has invested heavily in expanding its Fluency network into Scotland’s largest cities, it needed to ensure its connections into London and Manchester were capable of supporting the increasing bandwidth requirements of even its most demanding clients in the events industry.

In order to guarantee its customers had access to fast and ultra-reliable dedicated internet access, Commsworld relied on Neos Networks’ expertise to increase the capacity of its optical wavelengths quickly, without compromising the quality of the service. While lead times for higher capacity services can take up to 90 days, Neos Networks completed the latest project initiative within just a week, giving Commsworld the confidence that the connectivity requirements of its sporting venue customers would be met in plenty of time. Commsworld now benefits from far greater capacity on its national backhaul routes between Edinburgh, London and Manchester. This extra capacity not only accommodates organic growth it also enables Commsworld to seamlessly cope with peaks in demand from major events without risking downtime.

Fully committed to operating a diverse network, which protects its customers from the risk of downtime, Commsworld’s core backhaul links are purely optical and the company has a fierce dedication to keep latency as low as is physically possible. This was key to its selection of trusted network provider, Neos Networks’ low latency optical networking services.

Neos Networks has successfully delivered optical wavelength services and dark fibre network connectivity solutions for the Fluency network for many years and this good, longstanding relationship gave Commsworld the confidence that its latest networking requirements would be met with ease.

“Having worked closely with Neos Networks for many years, we were confident that scaling our optical network as and when needed would be quick and painless. Indeed, summer 2015 has been an excellent example of how Neos Networks ticks all of the boxes for us. With one of the most significant Scottish-based sporting events on the calendar and the Edinburgh Festival to contend with, we were able to almost immediately scale two of our major national network connections to deliver the impeccable level of service that our customers have come to expect from us.” “As for the network team itself, our account director has been excellent, but we can also call on the expertise of Neos Networks as a whole and so have experienced the best of both worlds when it comes to customer service and delivery.”

Charlie Boisseau, CTO of Commsworld

About Commsworld

Commsworld, founded in 1994, is Scotland’s leading Telecommunications Network Provider, providing customers with a full range of integrated communications solutions.

In October 2012 Commsworld acquired Edinburgh based ISP Fluency, diversifying the business by allowing it to operate its own network to bring next generation connectivity to businesses across Scotland. Since the acquisition the firm has grown exponentially and added 2000 circuits onto the network to offer its clients a fast, reliable and robust alternative to the larger operators.

 

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Brewin Dolphin and its three 100Mb internet circuits

When financial services firm Brewin Dolphin needs fast yet rock solid connectivity for customers and staff.

The challenge

With a long history traced over 250 years, Brewin Dolphin has 28 offices throughout the UK, Ireland and the Channel Islands and employs just under 500 fully qualified investment managers and financial planners. Due to the nature of its business and the security requirements of the data it holds, Brewin Dolphin looked to separate its internal corporate internet access with the connection offered to guests and customers in reception and meeting areas. In so doing, Brewin Dolphin can allow a seamless connection, without compromising on data security.

The firm has a long-term outlook and was also in the process of enabling greater mobility for its workforce. Brewin Dolphin’s IT department needed to ensure that its staff had access to ultra-reliable and fast Wi-Fi from a host of mobile devices. Indeed, not only was it important for the company to provide rock solid Wi-Fi connectivity to its customers and other guests, it also needs to deliver for its staff, ensuring that they could get online rapidly regardless of their location or chosen device.

The outcome

With Neos Networks, Brewin Dolphin, one of the largest investment management and financial planning firms in the UK, now delivers ultra-reliable, high-speed Wi-Fi connectivity to its customers, guests and staff at three of its largest UK offices in London, Newcastle and Edinburgh.

Given the high value information held by financial services firms, we helped Brewin Dolphin to separate its mission critical business data, from less sensitive information, while at the same time offering a secure, yet seamless guest Wi-Fi connection. Crucially, its customers are therefore able to access data on-demand from their device of choice, without this impacting the security of Brewin’s corporate network.

Within just six weeks and against ambitious delivery time frames, due to a number of internal projects that were running concurrently, our dedicated account team implemented three 100Mb internet circuits to Brewin’s busiest sites. This was our first engagement with Brewin Dolphin, the project ran smoothly, due in part to the excellent working relationship between the two teams.

Brewin Dolphin now benefits from an industry leading solution that ensures its guest Wi-Fi network is ultra-reliable and fast; they have also benefited from Neos Networks’ full service wrap and the expertise of our dedicated account team throughout the course of the implementation.

Following the success of the internet installations, in the challenging timescales, future projects are now on the horizon, conversations are ongoing with regards to how Neos Networks can help Brewin with its ongoing network requirements.

About Brewin Dolphin

Brewin Dolphin’s success is founded on its long track record of helping private clients, trusts, charities and pension funds to create and preserve wealth. Its rich heritage goes back two and a half centuries, to one of the founding firms of the London Stock Exchange.

Brewin Dolphin is authorised and regulated by the Financial Conduct Authority (FCA) and has a Premium Listing on the London Stock Exchange – this is the most stringent form of listing available in terms of financial, governance and regulatory requirements. The Group is a member of the Wealth Management Association and broking firm trade associations.

In order to make our new end-user tech strategy a reality, we needed the new infrastructure to be in place quickly. We shopped around for our internet requirements and found Neos Networks’ proposition extremely competitive. We were also upfront about the extremely tight time frames that we were working to and were reassured by the team that the circuits would be delivered to our schedule. We pride ourselves on providing a high-quality of service to our customers and staff and needed to ensure that the new Wi-Fi connections were in place on time to meet their needs. “We’re pleased to say that the whole process ran smoothly. Having a dedicated account team on-hand was key to ensuring that our ambitious timescales were met. Now that the solution is in place and in use, Neos Networks has certainly lived up to its reputation for reliability. As our first project together, it has definitely been a positive experience, so much so, that we’re currently considering further projects with the team.

“In order to make our new end-user tech strategy a reality, we needed the new infrastructure to be in place quickly. We’re pleased to say that the whole process ran smoothly. Having a dedicated account team on-hand was key to ensuring that our ambitious timescales were met. Without Neos Networks we wouldn’t be able to provide such resilient connectivity at such a cost efficient price for our clients in Aberdeen and across the UK. This has meant that they are in tune with our needs and the demands of our customers. We fully trust their advice and have complete confidence in their networking expertise. The team hasn’t yet been in a position where they can’t deliver the connectivity services we need and we’re confident that this will remain the case in the future.”

Gavin Martin, Head of IT infrastructure at Brewin Dolphin

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Converged and its UK connectivity needs

When Converged needs complete UK-wide connectivity.

Company Details
Converged Communications

The challenge

Converged offers its customers – which range from sole traders to organisations with 1,000+ employees – IT support, telephone systems and Internet connections. With many of its clients in critical industries, Aberdeen being home to the UK oil and gas industry, Converged has a duty to ensure its clients get not only the best value for money but also the most reliable service possible across the UK. It is by working with Neos Networks that Converged can deliver such breadth of coverage, quality of service and peace of mind.

What’s more, with the Government’s Broadband Connection Voucher Scheme (CVS), Converged is seeing a growth in demand to connect larger networks for its customers. Neos Networks can deliver this thanks to its recent Project Edge investment, where it significantly expanded its network footprint in the UK, now covering more than 13,700km. The project culminated in Edge Plus, a service that means Neos Networks can even deliver connectivity beyond its network footprint as it integrates with other leading network providers.

The outcome

Thanks to its partnership with Neos Networks, Aberdeen-based Converged Communication Solutions can now offer a reliable and cost efficient network to its clients that stretches right across the UK. Even where the Neos Networks network doesn’t reach, the use of our LIVEQUOTE tool means that Converged can quickly identify other networks and ensure its customers are getting the most cost-efficient and resilient service possible. Converged, utilising backbone links from Neos Networks, now offers 200 times more bandwidth to its customers than it did when the companies first joined forces. Thanks to the growth in demand, the majority of these circuits now have a gigabit capacity and beyond.

As a result of this trusted eight-year relationship with Neos Networks, Converged has been able to renew its contract with its biggest customer, international engineering consultancy Xodus Group, to increase its network capacity by ten times on its core lengths during the next three years.

Converged relies on Neos Networks for its own backbone links from London to Aberdeen and benefits from Neos Networks’ end-to-end service.

“Without Neos Networks we wouldn’t be able to provide such resilient connectivity at such a cost efficient price for our clients in Aberdeen and across the UK. As we both share Scottish roots, we’re pleased to have grown alongside Neos Networks and been able to facilitate the growth of our customers, such as Xodus Group.

What’s more, despite our lengthy relationship with Neos Networks, we have only ever had to deal with one team. This has meant that they are in tune with our needs and the demands of our customers. We fully trust their advice and have complete confidence in their networking expertise. The team hasn’t yet been in a position where they can’t deliver the connectivity services we need and we’re confident that this will remain the case in the future.”

Neil Christie, Technical Director at Converged Communication Solutions

About Converged Communication Solutions

Converged was formed in 2005 with the aim of providing a service driven by cost-effectiveness, excellence and accountability within the ICT sector. It has grown from a two-man operation into a fully integrated communication company employing 22 members of staff, offering a single point of contact for businesses’ internet, networking, telephony and IT support requirements. The company is based in Aberdeen and is a key provider of Aberdeen to London networking links.

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Safehosts and its data centre connection to London

When Safehosts needs connectivity to London in the blink of an eye.

The challenge

Being located in Cheltenham, yet needing such a resilient and high capacity connection to London proved to be quite a challenge. It’s paramount that Safehosts’ gaming and media customers have a fast and reliable connection and, as such, when choosing a network between London and Cheltenham, it needed to guarantee that latency and jitter were at a minimum.

A competitive tender proved that alternatives either didn’t have the technical capabilities of Neos Networks – notably the ability to guarantee the level of bandwidth available – or were vastly more expensive. It was Neos Networks’ ability to offer this combination of technical expertise, security and peace of mind that ultimately won out.

The outcome

We delivered a 10Gbps optical wavelength to Safehosts’ Cheltenham data centre connecting it to Telehouse North in London. The uncontested connection means that Safehosts is secure in the knowledge that there will be no capacity constraints and that they have mitigated the risk of downtime. Instead, it can be completely confident that the level of bandwidth paid for, is the level of bandwidth available at all times. This is particularly important for its gaming and media clients, which in such data heavy industries, often struggle to get the network performance required to ensure end users have a seamless experience.

The project began with an initial lower bandwidth installation and then, a year later, this was upgraded to the current 10Gbps connection. Scalability is extremely important for Safehosts and it not only needs enterprise-grade capacity, but it needs to deliver this reliably. Essentially, the network needs to be as fast and reliable at 10Gbps as it was at 1Gbps, and this is where Neos Networks applied its experience and technical expertise in dealing with large enterprises and critical industries. Indeed, as the data centre continues to grow, it plans to utilise Neos Networks’ ability to scale even further, and DWDM equipment has already been installed on the network; ensuring that Safehosts has future proofed its network to support such a high bandwidth, high power data centre, long into the future.

In addition to the network capabilities, the installation was also extremely important. The project was successfully completed on time and to the specification demanded, thanks to Neos Networks’ ability to provide visibility and flexibility throughout the negotiation and delivery phases.

“Thanks to Neos Networks’ high-capacity, ultra-resilient network, we can uniquely offer technical excellence to our customers 100km out of London. It is the reliable service that we value so much from Neos Networks. We can be confident that our customers receive the same, quality connectivity service today, as they did yesterday and as they will tomorrow. As we like to say, with us and Neos Networks, you can get to London and back in the blink of an eye – or sub four milliseconds!”

Dave Cartwright,Sales Director, Safehosts

About Safehosts

Safehosts owns and operates a carrier neutral, low PuE data centre in Cheltenham, Gloucester. It provides hosting and co-location services to end users in the South West, and has a national base of channel partners who require rack space outside of London. The offering is tailored towards users requiring high bandwidth and high power density.

In addition to the core co-location business, Safehosts uses its national network to provide a range of managed services, dedicated internet access, leased lines, IP transit, and DDoS scrubbing and mitigation services.

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Marston’s Telecoms and its core optical network

When brewery-owned Marston’s Telecoms needs to serve up an ultra-resilient UK network.

The challenge

Marston’s Telecoms is the telecoms business behind the country’s most loved brewer, Marston’s PLC. From its humble beginnings as a reseller of services, it has developed into a thriving service provider, specialising in delivering Broadband, Ethernet, Hosted VoIP, Telephony and Wi-Fi services to the hospitality industry over its carrier-grade MPLS network.

In order for Marston’s Telecoms to deliver guaranteed connectivity to its growing customer base –particularly in the hospitality sector and, indeed, for Marston’s own pub network – it needed to establish a highly secure and resilient infrastructure. As a result, Marston’s Telecoms looked to upgrade its three-tiered 1Gbps network to offer greater capacity.

Marston’s Telecoms chose us to deliver its network expansion due to our reliable and robust network, our service delivery assurances and excellent reputation and commercial terms.

The outcome

We upgraded Marston’s Telecoms’ existing network with our LIGHTNOW service, delivering three affordable 10Gbps wavelengths, providing a scalable, resilient foundation for Marston’s Telecoms’ core network and managed service platforms. The solution was rapidly deployed and Marston’s Telecoms was able to call upon its own dedicated account manager and single point of contact throughout the whole deployment process.

What’s more, while alternative solutions from other providers were not as commercially viable compared with the attractive proposition put forward by Neos Networks, our solution has reduced operational costs, enabling Marston’s Telecoms to pass on the cost savings to its own customers. And of course, with our help, Marston’s Telecoms not only benefits from competitive prices; it’s also safe in the knowledge that its network partner of choice is a trusted provider. Indeed, the fact that Marston’s Telecoms now runs its core network over our infrastructure demonstrates the level of confidence placed in our network.

Marston’s Telecoms is also making use of Neos Networks’ extensive network expansion, dubbed Project Edge, which concluded in Edge Plus, a service which allows companies to interconnect with other leading network providers beyond the Neos Networks’ network footprint. Neos Networks’ online price comparison engine, LIVEQUOTE, which compares and analyses Ethernet quotes from other major UK carriers as well as Neos Networks, allows Marston’s Telecoms to find and provision network services for customers in real time at the most cost effective price possible.

“In order to deliver a fail-safe solution to UK businesses, as well as our own core network, we needed to create a highly secure and reliable infrastructure. We take pride in offering a resilient network built on a foundation of connections, which enables us to offer the best in network failovers. That’s why we looked for a trusted network partner to facilitate our growth as a managed service provider. Neos Networks’ reputation and its extensive network footprint, combined with its ability to interconnect with other carriers, were paramount to our decision. We view this as the start of a long and strategic relationship with Neos Networks – our partner of choice for all of our ongoing optical and Ethernet requirements.”

Rob Derbyshire, Operations Manager, Marston’s Telecom at Marston’s PLC

About Marston’s Telecoms

Marston’s Telecoms is the telecoms business behind the country’s most loved brewer, Marston’s PLC. Launched in 2008, the business has evolved with the technology. Originally a humble reseller of services, we now can offer everything you’d expect from a telecommunications supplier. We offer Broadband, Ethernet, Hosted VoIP, Private WANs, Telephony and Wi-Fi to business customers and the channel and all are delivered over our carrier-grade MPLS network.

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SGN and its telecoms infrastructure

When SGN needs to keep 5.8 million people cooking on gas.

The challenge

SGN needed a solution that would support its critical gas control network and connect its main sites, from which it monitors and controls the flow of gas across Scotland and Southern England. Added to which, SGN was looking to connect 40 depots and 62 hilltop and offtake sites. Due to the mission critical nature of the services that SGN delivers to its customers, network availability was a key deciding factor when originally choosing a network provider – something for which Neos Networks is renowned.

SGN also required a flexible telecoms infrastructure that could meet its changing requirements. Whether this is in terms of fast reactions from the dedicated telecoms team, to glean insight on the network for example, or the ability to quickly scale up network capacity, being able to adapt the Neos Networks service is critical for SGN to meet its own customers’ needs.

The outcome

Our reputation gave SGN the peace of mind that we have an in-depth understanding of the industry and are able to meet its evolving business needs. This means a telecoms infrastructure that can keep its 5.8 million customers connected without fail.

Due to the success of our ongoing relationship, SGN awarded Neos Networks a new contract to deliver extended WAN and LAN services to connect the company’s core gas control sites in Horley and Horsham. Our Ethernet services also now connect 40 SGN depots and our layer three packet network links 62 hilltop and offtake sites. As part of this project, we also deliver telemetry services – which enable SGN to manage, communicate and transfer critical and regulatory information between its core locations – as well as providing and managing its critical telephony connectivity services.

Paramount to SGN selecting Neos Networks in the competitive tender this time around was the bespoke service wrap and dedicated telecoms team we could offer. By allocating a highly qualified and attentive team to the project, SGN could be confident that our technical experts were on-hand to identify and resolve any issues, ensuring that not only the network, but the Neos Networks service, is reliable and available at all times.

The solid existing relationship also allowed for excellent collaboration between the Neos Networks team and the internal SGN teams. It resulted in a smooth and quick network review of the newly extended WAN, LAN and added telemetry and telephony services, as well as a flexible service to meet SGN’s requirements. For example, billing accuracy and predictability was extremely important for SGN and the team continue to offer this granularity on a quarterly basis. Neos Networks now delivers the majority of SGN’s WAN and LAN requirements, clear proof of the great relationship between the two companies.

“Due to the nature of the mission critical services we deliver to customers 24/7, working with a trusted provider, that wouldn’t let us down when it came to availability, really was our top priority. Neos Networks’ continued efforts to meet this expectation throughout our time working together made it a clear choice for our latest network requirement and the dedicated telecoms team didn’t let us down. Neos Networks offers a level of flexibility and availability that goes above and beyond the confines of our contractual agreement, it takes our changing business needs in its stride, delivering an impressive service that extends to both the network and the people involved. We look forward to continuing the relationship in the future.”

Andrew Quail, Director of IT at SGN

About SGN

SGN provides a safe and secure supply of natural gas to 5.8 million customers.

SGN is the UK’s second largest gas distribution company, operating over 74,000 km of gas mains and services throughout Scotland and the south of England.

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Drum Property Group and modern infrastructure

When Drum Property Group needs a worldclass network to connect Aberdeen’s state-of-the-art business park.

Company Details
Drum Property Group

The outcome

We worked closely with Drum Property Group during the development of Prime Four – a new, international-class business park in Kingswells, Aberdeen – which has been built to provide top quality accommodation for the ever growing number of global oil and gas companies keen to participate in the explosive growth of Aberdeen’s off-shore drilling industry. To achieve this, the Drum Property Group needed to ensure that the excellent transport links around the Prime Four site were matched by next generation digital connectivity, with a state-of-the-art telecoms infrastructure.

Following a rigorous assessment of the market, Drum Property Group selected Neos Networks’ network to deliver high bandwidth services to the growing number of organisations that are choosing to locate in the park, which is essential to ensure that all are able to compete in the global economy. For instance, we deliver a range of services, from dark fibre connectivity to high bandwidth Internet access, to firms including Apache North Sea Ltd and Transocean Drilling UK Ltd, who have established offices in the development.

With our network in place, tenants on Prime Four will also benefit from telecoms supplier diversity, with the added benefit of increased flexibility, competition and vastly improved reliability, as the park previously relied upon a sole incumbent provider.

The solution

In the early stages of development, a key consideration for Drum Property Group was to provide Aberdeen with an innovative, high quality office development in a peri-urban location that would attract inward investment. We worked closely with Drum Property Group to understand its requirements in achieving this goal – ensuring that the Prime Four business park would be the premier venue for many international companies – and in 2011, we began a detailed initial design and concept stage.

The network rollout followed shortly thereafter and Neos Networks’ high-bandwidth, high-availability fibre network solutions are now readily available to each and every property in all new phases of the park’s development. Our high-capacity, Next Generation Network is even attracting organisations from telecoms-challenged rural locations to re-locate to the area. Indeed, through our flexible and scalable solution, we are able to deliver Ethernet and Internet connectivity services at up to 40Gb per connection, which can be tailored to meet the specific needs of individual businesses in the park. Additionally, we will provide the telecoms supplier diversity that is crucial to the long-term success of the park and its tenants.

“Our key requirement for the Prime Four development was to secure the very best network reach and Internet access in order to deliver a high-capacity, next generation business park. Neos Networks has helped us to transform the site into a central business hub, attracting large international oil and gas companies to relocate to the park from other areas. With such a trusted and experienced provider, we are confident that we are able to continually deliver a high quality service to all new and existing companies, without fear of downtime.”

Graeme Bone, Group Managing Director of Drum Property Group

About Drum Property Group

Drum Property Group is a privately owned group of companies developing state-of-the-art buildings and environments for people to work and live in. The Group is active throughout the UK across a wide range of projects, and prides itself on a dynamic approach to property development and investment.

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University of Law and its VPLS Ethernet platforms

When the University of Law needed a breakthrough in connected learning.

Company Details
The University of Law

The challenge

At the very heart of the University of Law’s requirement was the need to support tutors and students with always-on, performance optimised inter-site connectivity and Internet access. The speed of the network should facilitate, not restrict, the growing collaborative needs of the students and as a globally visible institution, the reputation of the university should be protected from embarrassing service outages.

We worked closely with the university to understand its current needs as well as its long-term aims. To meet these requirements, we delivered a VPLS solution, a high bandwidth network offering an initial 500Mb to every site, and an Internet service that rapidly scales to meet growing international demand for the university’s courses.

One of the main reasons that Neos Networks was selected – in addition to the trust we had earned as network service provider for the university for the previous five years, was the recent investment made by Neos Networks in “Project Edge” – a programme designed to greatly increase the service reach, capacity and service feature set for its VPLS Ethernet platform, cementing the position of the firm as the high bandwidth service provider of choice for the UK’s leading businesses and institutions. The design of the service, its in-built flexibility, and the service levels offered around this were also crucial to the University of Law during its rigorous selection process.

As the face of modern education continues to change, our five year relationship with the university will see us provide a personalised service, offering ongoing advice and technical expertise to ensure that its staff and students are getting the very best from the solution.

The outcome

We worked with the University of Law to deliver a completely new Ethernet networking solution that would support researchers, students and lecturers at its sites in Birmingham, Bristol, Chester, Guildford, London Bloomsbury, London Moorgate, Manchester and York. Our Virtual Private LAN Service (VPLS), Ethernet wide area networking service and flexible Internet access enables the University’s staff and students to communicate as though they were all on the same campus – an essential requirement for the world’s leading professional law school.

We provided a VPLS solution, delivering high bandwidth, high availability connectivity between all eight sites, allowing students and lecturers to collaborate and learn together, wherever they might be based. The new Internet access services support the collaborative nature of the law school’s approach, facilitating learning partnerships with leading law firms across the globe. The agility of our solution was also important to the university as it is relocating its site in York to Leeds in 2014, in order to be at the centre of the thriving legal community in the city. Our flexible, high bandwidth VPLS network topology will seamlessly accommodate the transition of students and staff from one location to the other during the move and well into the future.

“As the world’s leading professional law school, trusted by members of the legal profession for over 100 years, we had high expectations from the outset. We required a high bandwidth, high availability connectivity solution that would allow us to connect our facilities across the UK, ensuring that all staff and students had access to essential resources and information around the clock, without fail. As a result, we needed a solution that was scalable enough to support the sometimes unpredictable and rapidly growing demand for our services from collaborators across the globe. The flexibility of Neos Networks’ solution provides us with the confidence that our needs are not only met now, but also in the future, which will be crucial for us as we re-locate from York to Leeds.”

Paul Day, Acting CIO at The University of Law

About The University of Law

For law students and legal service providers across the globe, The University of Law is the leading international professional law school.

For over 100 years, the University of Law – formerly the College of Law – has been helping lawyers achieve their professional ambitions. The world’s leading professional law school’s proven learning approach and international connections deliver client-focused lawyers, ready to meet the needs of today’s fast-paced, global legal services market.

The University of Law is the destination of choice for current and future lawyers who want to maximise their career prospects.

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