What is Cloud Connect and how does it work?

Cloud Connect is a direct, secure connection between your network and your cloud service provider (CSP). It bypasses the public internet, using a private network instead, which ensures consistent performance, capacity and improved security.

When you choose Cloud Connect, you can enjoy easy, affordable access to applications and resources without the need for physical infrastructure or hardware. You’ll be able to connect to multiple major providers, such as Microsoft Azure and Amazon Web Services (AWS), using the same secure, high-performance connection across all services.

Cloud Connect works by acting as a natural extension of your private network into the virtual network of your chosen CSP. It offers seamless cloud connectivity, with data travelling between endpoints as if they were communicating within the same network.

Why is it worth using Cloud Connect for your business?

When you use a Cloud Connect service, your connection bypasses the public internet. You don’t share your connection, or your bandwidth, with anyone else. This means you’ll avoid all the associated performance irregularities and security issues. You’ll also benefit from increased flexibility, scalability, resilience and consistency.

With a Cloud Connect service, security is enhanced, with a private and direct virtual connection to your chosen CSP offering multiple layers of protection. Plus, as well as avoiding the risks that come with using the public internet, your provider will also have additional security and threat detection measures in place to protect your data.

Cloud Connect puts you in a more flexible position, as well, with a subscription model that lets you pay only for what you need. You can scale your bandwidth up and down to meet your requirements.

If your organisation is heavily dependent on your connectivity infrastructure, it needs to be resilient and reliable. With Cloud Connect you’re protected from interruptions, with failover options that keep your business connected, no matter what. Collaboration and productivity can also be enhanced with Cloud Connect. If your business is supported by nationally or globally diverse teams, they will be able to work together more effectively and share ideas anywhere, on any device, without compromising sensitive company data.

What are the different types of cloud connectivity?

When you’re considering how to connect to the cloud, there are many different methods that you can use. The most basic and cheapest route to cloud connectivity is through a standard internet connection over the public internet.

Although this type of connection is easy to deploy, it also has many challenges. That’s why more sophisticated connectivity options have been developed, which include direct Ethernet, MPLS IP VPN and SD-WAN Cloud Connect.

Using the public internet

When an organisation connects to the cloud using a standard public internet connection, it’s easy to set up and the costs are low. However, accessing cloud applications in this way can result in performance inconsistencies, and it also exposes the organisation to more security risks.

Accessing cloud applications using the public internet means your business is competing for bandwidth with other users, too. You’ll experience congestion, and you’ll have no control over how your data is routed. If the shortest, fastest link isn’t available, data will be redirected over a more indirect route, potentially resulting in packet loss and a less stable, high-latency connection with higher security risks.

Using direct Ethernet

Using a direct Ethernet connection provides a rapid and safe route to cloud. It bypasses the public internet completely, and ensures high-performance, end-to-end connectivity without any of the potential security issues associated with the public internet.

When you choose the direct Ethernet route, your organisation is guaranteed a reliable, low-latency and consistent connection that delivers high bandwidth. The connection is private and uncontended, which means your business doesn’t compete for bandwidth with other users. As a result, you’ll enjoy an exceptionally fast service, with no bottlenecks and a choice of bandwidths and service options to match your needs.

Using MPLS IP VPN

An MPLS IP VPN network, or Multiprotocol Label Switching Internet Protocol to create a Virtual Private Network, allows multi-site businesses to access cloud services, sharing connectivity and data within a high-bandwidth network.

When you choose MPLS IP VPN, your cloud connection is directly integrated into the network, which means it is completely private and totally secure. Your individual business locations share the connectivity to access resources in the cloud and, as your business grows, your MPLS IP VPN can scale with you.

With its combination of high data privacy, high performance, and security and compliance advantages, MPLS IP VPN is a commonplace option for businesses that want a secure and reliable connection to cloud providers.

Using SD-WAN Cloud Connect

With SD-WAN Cloud Connect, or a Software-Defined Wide Area Network, an organisation can connect its multiple business locations to several cloud service providers at once. For cost-effective, direct connectivity into multiple cloud environments, SD-WAN provides a wide range of advantages that is hard to beat.

SD-WAN’s secure and private connection mitigates the risk of using the public internet, while providing guaranteed reliability and predictable spend. Plus, there aren’t any large outlay costs, just a quarterly bill, and the flexibility to use what you need. With SD-WAN Cloud Connect, organisations can add or remove capabilities quickly and easily.

Key advantages include end-to-end visibility and the ability to manage the entire enterprise network, as well as providing access to sophisticated and comprehensive connectivity capabilities. From networking and routing, to analytics and traffic optimisation, SD-WAN delivers a wide range of connectivity benefits.

Explore your secure connectivity options

If you’re looking for a direct, secure connection between your network and your cloud service provider then Cloud Connect can provide a wide range of benefits to your organisation. To explore your secure cloud connectivity options in detail, and ensure you achieve the best possible outcome for your business, contact one of our experts today.

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What is a colocation data centre?

What is a colocation data centre?

A colocation data centre, or colo, is a purpose-built data facility designed to provide the optimal environment for servers. The difference between a colocation data centre and a typical data centre is that a colo leases its rack space to third parties, providing businesses with a suitable location for their servers or other network equipment.

This is a popular service for UK businesses that don’t have the necessary on-premise resources to maintain their own data centre, or have outgrown the capacity of their in-house server room. However, it isn’t always a question of whether a business has enough space. It could be that power or cooling demands, or the desire for a more secure solution, are determining factors behind exploring the possibilities of colocation data centres.

In this article, we’ll outline the colocation options available to you, and help you make the right decision for your business.

What is colocation?

Colocation itself is a little different to a colocation data centre as colocation is the actual service provided. It’s the process of having your IT hardware hosted in a commercial data centre, and taking advantage of the infrastructure it provides.

The easiest way to differentiate them is to think of colocation as the service, and a colocation data centre as the place.

Colocation can also be interpreted in different ways. As well as referring to servers and other equipment from multiple companies all being housed together in one data centre, it can also describe one company that has its equipment located in multiple places. This is a key consideration for any business that have their operations dispersed across a wide geographical area as they may wish to locate their computing infrastructure close to a number of their physical offices.

What are the benefits of data centre colocation?

Colocation presents a viable option for any UK business with an expanding infrastructure. As a relatively small server room becomes overcrowded, there’s a greater demand for power and cooling. Particularly if servers begin to encroach upon each other’s airflow space, this creates potential safety risks.

In contrast, commercial data centres benefit from economies of scale that make colocation data centre pricing a far more affordable option. And when your computing requirements expand, there’s plenty of space to accommodate the extra hardware. As well as paying less to operate your servers, your business will also be far more energy efficient, aligning with sustainability goals.

You’ll be able to rest easy, too, with experienced professionals dedicated to managing your infrastructure. Plus, choosing a colocation solution significantly reduces the danger of fire, flood or theft, with sophisticated risk detection systems in place and around-the-clock data centre security.

Many commercial data centres also provide additional services to make colocation an even more attractive prospect. Add-ons include having a resource on site to carry out small maintenance jobs and troubleshooting, as well as cyber security and cloud infrastructure packages.

What types of colocation facilities are available?

The three main types of colocation data centre facility are retail, wholesale and hybrid cloud-based colocation.

Retail colocation is when multiple customers lease a set amount of space within a multi-tenanted data centre. This tends to be either space within a rack, a full rack, or a caged-off area.

Wholesale colocation is when a customer leases an entire data centre location. This generally commands a cheaper rate than retail colocation.

While retail colocation and wholesale colocation are long-standing, relatively traditional solutions, hybrid cloud-based colocation facilities are a newer, more flexible option. This offers a mix of in-house and outsourced data centre services, delivered on a hybrid cloud platform.

Is colocation right for your business and why?

Colocation may not be right for everyone. However, it delivers a predictable, robust expenditure model with the flexibility and scalability that usually appeals to larger UK businesses with substantial and complex hosting requirements.

The resiliency and uptime that can be achieved with best-in-class tools also makes colocation a good choice for many, particularly for hosting non-critical data where network bandwidth and performance are crucial factors.

Why should you choose Neos Networks for colocation services?

Neos Networks is the ideal home for your data replication, data archive, data backup, network access, network aggregation, switching and routing systems. We can help you reduce costs, improve connectivity and network security, with an extensive national colocation network that offers exceptional scalability.

Our 15 colocation facilities are purpose-built, designed and owned by us, and all located close to major UK towns and cities. Combined with a tailor-made service to suit every customer’s budgetary and business needs, and supported by our dedicated team of specialists, it’s likely that we’ll have exactly what you’re looking for. Take a closer look at our colocation services, or contact one of our experts today.

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What is SoGEA?

What Is Single order Generic Ethernet Access (SoGEA)

Single Order Generic Ethernet Access (or SoGEA for short) is a way to subscribe to a broadband service in one single order. That means there’s no need to have a traditional phone line installed, and then add an ADSL broadband or fibre broadband service on top.

Choosing a SoGEA service doesn’t stop you having a voice line, but you will require an overlaying VoIP application.

How does SoGEA work and why was it created?

SoGEA was created as a response to the reduced demand for traditional phone line services within businesses and homes across the UK. It is delivered using existing Fibre to the Cabinet (FTTC) broadband infrastructure.

Fibre technology is used for the majority of the cabling, and copper wire provides the connection between the green cabinet and the customer’s premises. As a result, SoGEA operates in much the same way as FTTC broadband, delivering similar performance and data rates.

How is SoGEA installed?

SoGEA is installed in a similar way to many other business broadband services. This could involve a survey of your premises, to evaluate the fastest, most efficient way of achieving the connection. However, if you currently have a fibre broadband connection, a survey may not be necessary.

On your installation day, an engineer will carry out the necessary work to install your broadband equipment. This could include working at height, and drilling holes to allow cable to access your property. With only a single connection required, you may be up and running faster than a regular FTTC broadband installation.

What is SoGFast, the GFast variant of SoGEA?

G-Series Fast Access to Subscriber Terminals (or GFast for short) is an improved version of FTTC broadband, achieving speeds up to four times faster than traditional FTTC broadband. Whereas FTTP requires additional infrastructure, Gfast employs the existing FTTC infrastructure, such as copper wires. However, a device is fitted into the fibre cabinet to increase data speeds through the copper cable.

SoGFast is the GFast variant of SoGEA. SoGFast allows users to achieve speeds of up to 330Mbps using the existing FTTC service, without having to take an analogue telephone service.

Before GFast, the only way for customers to reach these speeds was through the installation of an FTTP connection, which is still being rolled out nationwide and so, isn’t available for all.

What are the benefits of SoGEA broadband?

The advantages of choosing a SoGEA broadband connection are:

  • Lower cost, because you’re only paying for a broadband data connection, with no landline rental charges included. Prices will of course vary from provider to provider.
  • Increased reliability, as there won’t be any interference from traditional phone line frequencies, which can result in an unstable connection.
  • Speed of installation, without the additional time needed to install a landline connection first.
  • Future-prepared connectivity, ensuring that your business will be ready for a data-only future, when traditional analogue phone lines are discontinued in 2025.

SoGEA vs FTTC: what are the differences?

The key difference between SoGEA and FTTC is that FTTC is capable of providing a data and a voice service, whereas SoGEA only carries the data element.

In terms of speed and performance, overall performance may be marginally better with SoGEA, as there is no phone traffic to interfere with the integrity of the data service.

Where is SoGEA available in the UK?

As SoGEA uses the same infrastructure as FTTC, SoGEA availability is dependent on whether you currently have access to fibre broadband. If you’re using fibre broadband at the moment, or it is available to your business, it’s highly likely that you will be able to get SoGEA.

Does SoGEA provide a good alternative for businesses preparing for Openreach’s PSTN, ISDN, ADSL and FTTC 2025 switch off?

In 2015, Openreach announced that it will terminate the UK PSTN by December 2025. PSTN supports a range of legacy telephone and broadband products, including basic telephone lines, multi-lines, ISDN, and ADSL broadband, as well as FTTC broadband. As part of the migration to an all-IP communications network, BT exchanges are now closed to new PSTN orders.

All this activity means that traditional phone lines will soon be replaced by fibre connections. If your business is preparing for PSTN, ISDN, ADSL and FTTC 2025 switch off, then SoGEA provides a comparable alternative to FTTC and futureproofs against upcoming changes. You’ll enjoy a similar service, and you’ll be able to use VoIP to maintain a voice line and retain a traditional phone number.

How can Neos Networks help?

If SoGEA seems like it could be the right choice for your business, we can help you explore your options in detail. Our Ethernet over Fibre To The Cabinet service (EoFTTC) is available in a range of capacities, 80/20Mbps upwards, to suit any business type. We’ll also validate whether your current modem is compliant. And because we have one of the largest business Ethernet networks in the UK, with access to over 550 exchanges, you’ll be well connected.

With our knowledgeable specialists, our extensive product and service portfolio, and the right strategic approach, we can help you achieve the best possible connectivity outcome for your business. Get in touch with one of our experts today.

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What is optical networking?

What is optical networking technology?

Optical networking is a system of communication that uses pulses of light, instead of pulses of electricity. These light pulses are created by a laser or LED light source, and send information between two or more points.

This is the fastest way to transmit and receive data, and an optical network allows reliable electronic communications to take place over extremely long distances. Also, when compared with copper, an optical network is far less prone to external inference and can achieve substantially higher bandwidth speeds.

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What are the different types of optical networks available?

There are currently two types of optical networks, fibre optic networks and free-space optic networks.

A fibre optic network, as the name suggests, uses optical fibre to carry the data signal between the light source and the receiver.

A free-space optic network transmits data between two line-of-sight points across air, space or a vacuum. No physical connection is needed between the transmitter and the receiver, as the light simply travels through free space.

What is optical fibre cable in networking?

Optical fibre cable is constructed from bundles of individual optical fibres. Each individual fibre is the medium that the light travels through, divided into multiple optical wavelengths. Optical fibre cable consists of two constituent parts, the core and the cladding.

The core is the innermost layer of the fibre. This is the part that the light travels through and is typically made of glass.

The cladding is the material wrapped around the core. It can be constructed from glass or plastic, and has a different density to the core. Its purpose is to prevent the light from escaping. When light inside the fibre hits the cladding, it is reflected back into the core in a process known as total internal reflection, and continues along its journey.

What are the different components of an optical fibre network system?

In addition to the optical fibre cable, an optical fibre network system requires the following components for it to function:

  • A laser or LED light source, to create and transmit the signal
  • A multiplexer, so multiple pieces of data can be sent over the same wire
  • Amplifiers, to allow the signal to travel longer distances by increasing its strength
  • Repeaters may also be needed if the data has to travel across extreme distances. Repeaters are cheaper than amplifiers and act by receiving and then re-broadcasting the signal
  • A photodiode receiver, to capture the signal at the end of its journey

The light source transmitting the signal and the receiver capturing it are both known as transceivers. These transceivers can be tuned down to reduce their performance. This reduces the total bandwidth capacity, but it also allows the signal to be carried over a greater distance without any noticeable degradation.

What are the advantages of an optical fibre network?

Optical fibre networking provides many advantages for businesses, particularly when compared to copper wire. Benefits include:

  • Higher speeds, with faster data transfer than copper cable can achieve
  • Better signal quality, because there’s no electromagnetic interference between adjacent optical fibres
  • Easy scalability, as new equipment can be installed over the original fibre, and wavelengths can be turned on or off as required
  • Heightened security, because data is transmitted as packets of light, which makes it much more difficult for hackers to intercept
  • Long-term savings, as there’s no signal loss, which makes fibre networks simpler and cheaper to operate and maintain

What is next-generation optical networking?

Next-generation optical networks are focused on ultra-high data throughput to support ever-increasing traffic demands, as well as improving energy efficiency and simplifying network design and deployment. These next-generation technologies will support transmission rates of multiple terabits of data per second, with the ability to scale up beyond 10Tbps and travel distances of up to 1,000km.

Convergence and access will form the foundations of next-generation optical networking. With lower latency, enhanced reliability and heightened security, these networks will be ideally suited to handle the heavy demands of edge networking, 8K video streaming services, and the metaverse as it merges with industry 4.0. In addition, next-generation optical networks will become a prominent focus of 5G and 6G mobile networks, due to the demand for extreme bandwidth, coverage and device synchronisation.

What optical networking solutions do Neos Networks offer?

Our optical networking and wavelength services deliver low latency, high capacity connectivity solutions to businesses across the UK. They are designed for flexibility, and deployed to meet your exacting connectivity needs.

We can provide you with a choice of optical connectivity bandwidths, from 10Gbps, 100Gbps and 400Gbps, with a focus on high capacity, long distance networks, and support for Ethernet, Fiberchannel and Infiniband. Whatever your optical networking requirements, we can help.

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Celebrating Women in Engineering

Lisa Hamilton, Fibre Designer

To celebrate Women in Engineering Day, we sat down with Lisa Hamilton, Fibre Designer at Neos Networks. Lisa shares what she loves about her role, how she got into telecoms and what she hopes for the future when it comes to improving diversity in the sector.

Q: So, Lisa, tell us a little bit about yourself.

A: Well, I’m a Fibre Designer at Neos Networks where I plan and design cable routes that are key to enabling new connectivity services and supporting connectivity applications. I’ve recently joined Neos Networks and love being able to continuously learn more about how our networks operate. As a Fibre Designer, my primary responsibility is to futureproof our fibre network to allow future expansion of services in a way that is most cost-effective and gives us the best network possibilities.

Outside of my day job, I’m married and a mum to two young children, aged two and five, and we recently got a puppy so you can imagine my hands are pretty full!

Q: Tell us a little bit more about how you got into telecoms?

A: I finished school at 16, and went to work as a legal trainee secretary. Back then, I wasn’t entirely sure what I wanted to do, and looking back, I don’t ever remember telecoms being a career option for me—or indeed most women. Instead, the obvious career path for women was administrative roles which is the option I followed. After some time working as a legal secretary, I then moved to a bank, then a call centre, and from there moved into Change Management in Thus Plc, which was my first foray into telecoms. 16 years later, I haven’t looked back.

Q: What was it about that Change Management role that got you excited about the telecoms sector?

A: It was the first time I was able to understand how telecoms and networks actually work. My role saw me deal with network outages and I was responsible for notifying customers about potential disruptions to network services and other associated issues. I spent a great deal of time working closely with networking teams which gave me a fantastic understanding of how the sector operates. From then, I was hooked! Especially as that role opened the door to my next opportunity in a radio role at Cable & Wireless (C&W) (bought by Vodafone).

Q: Tell us more about your time at C&W?

A: My time at C&W allowed me to further expand my telecoms knowledge, as I was able to train as a microwave link planner. There I was responsible for ensuring the correct size of microwave dish and microwave frequency was used so that radio links met requirements for backhaul traffic. This meant I had to take into account things like distance, line of sight surveys, the amount of traffic being carried over the link, structural loads on towers and the best place, geographically to place any new microwave dishes.

I also dealt with any notice to quit sites, where we had to plan to move any existing microwave dishes to new locations, and also problem links where line of sights had started to be impacted by growing trees or new high rise developments for example.

I really enjoyed this role because it meant I was able to get into the very technical aspects of the telecoms world, something which fascinates me. The more I learnt, the hungrier I was to keep finding out more about this fantastic industry and all of its technical wonders. That’s why I decided to move into the fibre world after spending a good chunk of time dealing with microwave technologies, and I reckon I’ll remain here for the rest of my career as I thoroughly enjoy it.

Q: Based on your experience, would you recommend telecoms to those starting their careers?

A: Absolutely! I’ve been so lucky to work in an industry where I continuously learn about new technologies—it’s what’s kept it exciting for so many years. I certainly would have never thought about telecoms at the start of my career, and that’s why it’s so important that we do away with careers and jobs pushed towards a typical gender role. We need to see more women in male-dominated sectors, and while that’s definitely improving, we can still do more to improve diversity in the sector. We’re fortunate now with social media that we are able to better promote the industry, and days like Women in Engineering are a great way of spotlighting the amazing contributions made by women in this sector.

Q: Final question for you Lisa, what career advice would you give to a young woman starting out?

A: It’s so important to make sure that you explore all types of job roles. Your career should be chosen based on your interests and what you enjoy, rather than what society and gender norms expect of you. This is so important to me, especially as a mother to a young daughter, I want to make sure that all career paths are open to her. There will be challenges along the way, no doubt, but finding a company like Neos Networks, that supports diversity and working mothers is so important to ensuring we’re attracting the talent of the future.

To find out more about Lisa and her journey, connect with her on LinkedIn.

If you’d like to explore our current career opportunities, visit: https://neosnetworks.com/careers/  

 

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What is a Business VPN?

What is a business VPN and how does a business VPN work?

A business virtual private network (VPN) provides end-to-end encryption for your company’s internet connection. It delivers a secure web connection to devices, regardless of where your employees connect to the internet. This ensures your data is encrypted, private and protected from bogus Wi-Fi connections, cybercriminals, competitors and advertisers.

Since the pandemic, fundamental working practices, company policies and employee preferences have evolved. And although lockdown measures and movement constraints no longer apply, hybrid working, bring-your-own-device schemes, and a blurring of work and leisure boundaries are here to stay.

Not only have these societal changes exposed a larger portion of business activities to security threats, they have also encouraged cybercriminals to devise new ways to exploit security loopholes. As a result, the need for companies to invest in a robust business VPN has intensified. Read on to learn what a VPN is and why it is useful to business.

What Is a Virtual Private Network (VPN)?

A VPN is a service that protects your internet connection and maintains your online privacy. VPNs create an encrypted tunnel for internet traffic, disguising your online identity. The encryption takes place in real time and makes it difficult for third parties to track activities and steal data.

What are the benefits of using a business VPN?

The main benefits of VPN for business are that it encrypts data packets and ensures anonymity. It does this by either encrypting end-user data or by creating an end-point connection where traffic is encrypted.

This ensures heightened security, particularly against man-in-the-middle (MIM) attacks, where a malicious actor creates an intermediary position between an end-user and the business, either to eavesdrop or to impersonate. This can put a business at risk of data breaches and ransomware attacks.

A VPN also prevents your employees from leaving traces of the websites they’ve visited, in the form of search history and cookies. The encryption of cookies is of particular importance as it prevents third parties from gaining access to confidential business information, such as employee data, financial information and other sensitive and business-critical content.

Another benefit of business VPNs is that they can support mobile platforms, usually offering a mobile app version of the desktop solution. While still providing protection, these mobile offerings are not resource intensive, ensuring internet traffic remains encrypted without excessively impacting battery life.

In contrast to personal VPNs, business VPNs also tend to provide dashboard-based centralised tools, enabling administrators to control access and monitor sessions. This provides an additional layer of security and reduces the amount of time required to identify any data anomalies and suspicious activities. As well as being easier to manage than multiple personal VPNs, opting for a business VPN will also save on costs.

Disadvantages of VPN for business include the potential to add latency into the system, as well as the small potential risk of an attacker gaining access to a remote employee’s VPN credentials. This may allow unauthorised access to all applications and data on the network. However, the benefits of implementing a business VPN far outweigh any potential negatives.

What types of business VPNs are available?

There are two different subdivisions of business VPN, namely remote access and site-to-site.

Remote access VPNs create a temporary connection between each employee and the company’s internal network, wherever the employee is located. When a user needs to access the network, they activate the VPN client, establishing an encrypted tunnel that connects to the network without exposing the details of the traffic. Remote access VPNs offer a significant security advantage for remote workers.

A site-to-site VPN is a permanent connection designed to function as an encrypted link between individual offices. The VPN client handles multiple individual user requests at once, and is hosted on the local network at each office location, rather than on individual devices. This means employees at each office location can access the shared network without using a VPN client individually. However, if they move beyond the office, they lose access.

Neos Networks offers businesses ultra-safe, highly reliable site-to-site VPN options, designed to avoid routing traffic through the public internet. These include dedicated IP-VPNs, which can start from as little as a few hundred pounds per month, and allow businesses to adjust network performance to meet their needs, pushing certain traffic to the front of the queue as required. Ethernet VPNs are another robust option, offering high, reliable bandwidths, which can be easily tweaked to suit a wide range of needs. They offer simple scalability, with simple-to-implement network add-ons and the ability to add or remove locations at speed.

What is the difference between a personal VPN and a business VPN?

As we’ve already established, using a business VPN allows employees to access work tools, applications and resources on any device, while maintaining a high level of security.

With a personal VPN, safety, security and anonymity are also high on the priority list for users, as many consumers want to prevent intrusive monitoring. Although a personal VPN doesn’t provide many of the tools afforded by a business VPN, it does offer a refuge from cybercriminals.

In addition to the security benefits, consumers may also use a personal VPN to break geo-restrictions, accessing entertainment and information that is otherwise unavailable in their country of residence. Variations in subscription rates and product pricing are also offered to different countries and regions, as well as different rates for airfares and hotels, regardless of a flight’s arrival or departure destination. These can be strong secondary pull factors for consumers.

Explore your VPN options with Neos Networks

Neos Networks is well placed to support customers with their VPN by providing expert guidance on connectivity options. To find out more speak to one of our experts.

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Why automation is fundamental for a digital future

Mark Charlesworth, Director of Product

Connected buildings

In 2020 IDC predicted investment in digital transformation could reach over $1,009.8 billion by 2025, as companies looked to build out their connectivity and networking strategies to support a more digitally focused future.

As we close in on this 2025 timeline, it's evident that embracing digital practices continues to be essential for businesses and the service providers supplying them. As does the way in which these services are procured.

It’s not surprising then that automated ways of working are fast becoming the norm when it comes to quoting, ordering and delivering connectivity services. After all, automation exists to make the customer experience quicker, easier and more seamless.

Automation doesn’t just support a digital future, it is the future!

From withdrawing money from a cashpoint, through to ordering your weekly groceries, automation is expected.

In fact, a 2022 report by Cflow, they found that 31% of businesses have fully automated at least one key business function and 41% of the respondents stated that they are using automation extensively across multiple functions. These stats are set only to rise as businesses look to merge systems further and simplify internal and external processes using automation in order to streamline business practices, increase efficiencies and reduce manual intervention.

More recently, the 2023 Global State of IT Automation Report announced that 92% of respondents enabled end-users to execute their own workflows, tools, and processes through self-service automation. The move to this more joined up way of working enabled employees to reduce time spent on laborious tasks, instead freeing up teams to focus on other key priorities.

Interestingly, the 2023 Global Sate of IT Automation report also found that automation had evolved into the automated interaction between systems, known as orchestration, with 81% of respondents stating that they are looking to develop their automation programme and 86% are planning to replace or add a new platform to support orchestration.

This is something that Neos Networks knows only too well following its own internal automation journey. In collaboration with Blue Planet and Cerillion, Neos Networks completed a seismic transformation of its BSS/OSS platforms from quoting and ordering, to fulfilment and service orchestration, resulting in an all-encompassing, customer driven solution to improve efficiencies and speed of delivery.

Automation and telcos

It is not a surprise that the typically forward-thinking telco sector are advocates of automating services.

But for automation to function, connectivity must be prevalent.

Not only does automation naturally require better levels of connectivity and network in order to deliver its promised benefits effectively, something that we’re proud to be able to offer through our far-reaching, business-only national fibre network, it’s also something that’s been driving the quoting and ordering trend in telecoms for some time.

Self-serve portals, like LIVEQUOTE from Neos Networks, is a great example of this. The portal launched in 2013, initially enabling partners to quote and order 10Mbps – 1Gbps Ethernet connectivity services without the need for manual intervention and sales support. Over the last 10+ years the tool has benefitted from substantial investment, broadening both the range of products and services it offers as well as the capacities available (up to 100Gbps).

Just recently LIVEQUOTE has evolved further, following feedback from its 550-strong partner base, to implement new and easier ways of automating and simplifying the quoting and ordering journey for its users. Some of the new features include location-based quoting, quoting multiple bandwidths and services in a single entry, enhanced Optical ordering and geo-mapping for more accurate results.

The power of automation

Automation is set to be a staple in the future of our personal lives, work lives and the eco-system in which we reside. And this can only be a great thing.

Through the power of automation and the provision of self-serve solutions we can embrace a more sustainable future that allows for ease of information, speed of service and delivers ever important time efficiencies.

Keen to learn more about how we’ve improved automation at Neos Networks. Request access to LIVEQUOTE to see for yourself.

 

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A guide to Bank IT infrastructure management

IT infrastructure in the banking sector forms the bedrock of effective access, security and data control. When designed and deployed correctly, your IT infrastructure protects business operations and sensitive client data while providing a seamless digital user experience for customers and employees.

However, to maintain technological momentum, many firms in the financial industry have legacy platforms that require modernisation. In this article, we explore how the role of IT infrastructure in the banking and financial sector is changing. Discover how companies can benefit from transitioning to modern digital strategies in a world where new disruptive competitors and cloud-based applications are commonplace.

What is involved in banking IT infrastructure?

When we talk about IT infrastructure in the banking sector, we’re referring to the system of hardware, software, facilities, service and network components that support the delivery of all business systems and IT-enabled processes.

  • The hardware consists of the computers, mobile phones and tablets used by employees as part of business operations
  • The software is all banking applications used by employees and audiences
  • The facilities are the bank’s office locations and everything closely associated with those physical environments
  • The service parts are all the connections and accounts used to access sensitive data
  • The network parts are all the APIs, external links and data exchange standards

What makes an effective IT infrastructure in the banking sector?

A banking IT infrastructure needs to be flexible, reliable and secure, allowing the business to deliver a unified customer experience, achieve its goals and gain a competitive edge in the market. If the IT infrastructure isn’t functioning correctly, a banking business can face connectivity, productivity and security issues.

To build and deploy an effective banking IT infrastructure, five specific elements need to be satisfied:

  • Affordability
  • Efficiency
  • Dependability
  • Standardisation
  • Flexibility

In terms of affordability, moving away from a legacy IT infrastructure can cost you less in the long run than continuing to use traditional connectivity solutions. When evaluating your options, consider all the affordability factors, not just the initial cost of implementation, but also the long-term savings that each potential route could bring.

However, affordability is only a small component of the IT infrastructure decision-making process. You shouldn’t focus solely on cutting costs by a pre-determined amount. Instead, you need to step back and assess the amount of positive impact an effective IT infrastructure will make on operational efficiency. Much of this will be achieved through avoiding wasted time and effort, and allowing the core business functions to operate more effectively.

We already know that banking IT infrastructures can be complex systems. They underpin fast-paced business environments and support mission-critical processes, including transactional, compliance and relationship building elements. As a result, you need to be reliable and dependable, and the associated cybersecurity services need to be world-class.

Technology standardisation reduces complexity, as well as delivering cost savings through economies of scale, ease of integration, improved efficiency, and better IT support. When you focus on standardising your banking IT infrastructure, your aim is to work to a baseline of standards that fit your business strategy, security policies and goals. From there, you’ll be able to identify and select solutions that are of the right quality and consistency, as well as ensuring compatibility and interoperability with all your audiences.

With that intricate combination of hardware, software, facilities, service and network parts, flexibility is also a big consideration. Banking businesses are highly reliant on being able to anticipate and react to market changes, customer needs and compliance demands. As the landscape evolves, infrastructure flexibility and scalability will become a large part of the equation.

What strategies can improve banking IT infrastructure management?

When you’re looking for improvements, cloud migration is a major component of successful IT infrastructure management. That’s because investments in large-scale on-premise solutions lack the necessary levels of affordability, efficiency, dependability, standardisation and flexibility demanded by businesses today.

When you’re considering a migration strategy, take a step back and consider the bigger picture. Think about how the different components of your bank IT infrastructure need to operate as a whole.

There’s little point in shifting your peripheral services and systems into the cloud if the core operations are left running on legacy IT. Transitioning these non-critical elements won’t deliver the value that transformational thinking can bring. That doesn’t mean incremental changes should be avoided. However, your strategy has to identify the areas where the biggest gains can be made with the least long-term disruption.

Combine this with an audit of current application usage and likely future requirements, and you’ll be able to anticipate any potential obstacles during cloud migration, preventing delays and ensuring a smooth transition.

How is banking IT infrastructure evolving?

Changing customer expectations, emerging technologies, new business models and disruptive new entrants are all changing the course of the banking and financial sector. To stay competitive in this evolving environment, banks need to understand the fundamental changes that are taking place.

People and businesses expect far more from their bank than they did even five years ago. We’ve all become more digitally aware, and we expect our providers to reflect this in their offerings. As a result, banks are already putting strategies in place to help them perform at a level that will ensure their continued profitability and long-term survival.

The good news is that banks are hugely data-rich. The bad news is that a lot of the data is trapped in legacy systems and cannot be used to full advantage. However, as banking IT infrastructures begin to advance, the situation is changing. From automation and machine learning to big data and analytics, financial institutions are harnessing their IT infrastructures to successfully integrate the tools that keep them competitive and their customers happy. These include:

  • Analytical platforms for personalised services
  • Open banking APIs
  • Blending online apps with in-store branches
  • Leveraging online helplines

With the right banking IT infrastructure, banks can replicate the retailer approach to personalisation, creating experiences that build relationships and turn customers into brand advocates. By taking a big data approach, you’ll be able to understand behaviours and automate personalisation programmes that anticipate requirements and suggest actions. And you’ll be able to do it through the most appropriate channel, and at the right point in time.

As open banking APIs allow financial data and services to be shared with third parties, this also creates opportunities for a superior customer experience. However, to be able to leverage all that historical data requires a modern infrastructure that can interrogate statements and transaction records while ensuring the proper balance between data enrichment, compliance and personalisation.

Although the overwhelming majority of banking customers interact with their bank online, through PCs, smartphones and laptops, using websites, apps and virtual assistants, there needs to be a seamless connection between online, helpline, and in-person transactions. This is the omnichannel approach that is used by many other verticals, with retail leading the way. Despite the switch to digital banking, that omnichannel experience can be a key differentiator, and can only be realised by using the right IT infrastructure.

How can Neos Networks support banking IT infrastructure management?

A robust and responsive IT infrastructure is central to the future success of banking enterprises everywhere. It forms the foundations of the systems and procedures that allow a business to stay competitive. It also ensures they exploit every customer opportunity, adapt quickly to changes in the legislative landscape, and stave off attacks from industry disrupters.

At Neos Networks we work with banks and financial institutions to ensure their networks and connectivity match their strategic plans and keep up with the demands of their customers. In a sector where competition is fierce and digital-only banks are gaining ground, market players turn to us to help them deliver the best possible customer experience.

Our low latency, high capacity networks ensure private, fast and reliable connectivity at all times. When your customers demand round-the-clock service, they won’t tolerate anything less than excellence.

From our Ethernet service, which provides access to more than 34,000 kilometres across the UK, with access to over 550 exchanges, to our dark fibre service, which gives you the maximum level of control over your data, we have the perfect solution for your banking business. Plus, with our expertise in supporting Critical National Infrastructure you can be sure that we will deliver.

If you’re considering your next strategic step and assessing your IT infrastructure options, get in touch, and we’ll advise on the right route to achieve the best possible outcome for your business.

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What is the Public Services Network?

What is the Public Services Network (PSN)?

The Public Services Network (PSN) was the UK government’s data network. It connected public sector organisations, enabling them to work together, while reducing duplication and allowing the sharing of resources.

The PSN was a way to bring fragmented public services organisations onto a single, transparent and standards-based network of networks. Its aim was to create economies of scale, integrate strategies and build a common set of rules that ensured access to internet content and shared services could be controlled.

The PSN consisted of a core network, the Government Conveyancing Network (GCN) provided by GCN Service Providers or GCNSPs. The GCN interconnected multiple operator networks, termed Direct Network Service Providers (DNSPs). In addition to the network architecture and compliance requirements, a commercial framework to procure PSN services was established in 2012.

To minimise risk to other PSN users, any organisation connecting to the PSN, whether a service user or service provider, had to demonstrate that it maintained a suitable level of security. This was verified in the form of a PSN compliance certificate, variants of which applied to suppliers, service providers and consumers of PSN services.

In 2018, the cabinet office of UK government announced its Future Network for Government (FN4G) strategy as a successor to PSN. FN4G recognises the move to internet and cloud-first approaches.

What was the Public Services Network used for?

The PSN government network was used by public sector organisations to ensure they could operate safely, securely and with efficiency. Before its inception, individual government departments had deployed their own networks, implemented their own standards of operation and set their own security parameters.

There was very little consideration as to how services and data may be shared, and limited best practice when selecting and implementing systems. As a result, operating costs were increasing significantly, and communications were becoming fragmented.

When it was implemented, the PSN ensured central government, local government, and to a lesser extent the NHS, would have one set of security standards, and one logical network, creating a wide-ranging public sector community focused around common communications and security goals.

The PSN vision was to create a shared ICT infrastructure across the entire public sector to deliver shared data, voice and video services. Sites connected to the PSN had access to a range of compliant suppliers, allowing departments to purchase secure network services that met data protection requirements and operated to the approved government standards.

What were the advantages of the Public Services Network?

With similar ICT infrastructures and shared standards, PSN created a common approach to local and central government networking. Multiple fragmented networks were consolidated and replaced, providing the following advantages:

  • PSN was a transformational programme for government, improving efficiencies by changing how ICT services were specified, procured and operated
  • It connected government departments to approved and certificated IT solution providers, reducing complexity and the time to deployment, improving IT project success rates and driving down costs
  • Siloed working practices were reduced, providing more joined-up approaches to decision making and information sharing at local and national levels
  • It also acted as a fundamental driver for cultural and process change, altering the government’s overall approach to technology adoption

Why was the Public Services Network replaced?

Although the PSN did provide a mechanism for government organisations to build a common set of working practices to share applications and services, it did not accommodate the increasing use of internet and cloud. Technology and standards have moved on, and the PSN’s legacy network has become increasingly difficult to secure.

In most cases, local authorities had to use an on-premise infrastructure to run a dedicated line directly into the PSN. This meant that organisations had to maintain that infrastructure, pay for the line on a contract basis and pay for a DNS contract.

Now, cloud and internet-based solutions offer far more flexibility and security, at a potentially lower cost. As a result, the PSN became outdated, expensive and too restrictive for collaborative working and the modern methods of data storage, sharing and communications.

What is the Public Services Network being replaced with?

The PSN is being replaced with a new Cabinet Office programme called Future Network for Government (FN4G). This is providing alternative ways to allow government organisations to share infrastructure and services.

FN4G uses public cloud services, accessed through an internet connection, which is far more flexible, cheaper and quicker to deploy than using bespoke services deployed over dedicated internet access (DIA networks). It also supports commercial off-the-shelf tools, such as instant messaging, voice and video messaging, secure file sharing, and the APIs that underpin these services. By using these commercial offerings, government departments can benefit from the continuous improvement, patching and security updates applied to these services.

With access to a marketplace of cloud security tools, plus no requirement to be locked into a long-term contract, FN4G opens up the governmental landscape to more supplier choice and the new opportunities of secure, resilient and flexible internet. Technical debt and network sprawl are reduced, and departments are able to spend budgets more effectively.

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What is Fibre to the Premises (FTTP) and how does it work?

How fast is Dark Fibre?

Fibre to the Premises, or FTTP, is an ultrafast way to deliver connectivity to a building. This is our guide to its advantages, whether it’s right for your business, and how to get fibre to the premises.

What is Fibre to the Premises (FTTP)?

Unlike other forms of connectivity, FTTP uses fibre optic cables and associated optical electronics all the way from the exchange to your premises. Traditional copper cables can lead to reduced speeds, bottlenecks, and instability because it degrades over distance – but FTTP avoids these pitfalls.

As a result, FTTP is the fastest type of connection available on the market, converting ultrafast optical signals into electrical energy only when they reach the customer’s private network terminal.

What are the advantages of Fibre to the Premises?

Many have asked what is FTTP going to do for my business? Its main advantage is its speed. With services up to 1Gbps, if you’re planning to expand your business, FTTP gives you plenty of room for growth.

As well as the overwhelming speed advantage, FTTP also ensures:

  • Speed isn’t affected by the cable run distance, unlike copper, which causes signal degradation the further it has to travel
  • Scalability, with easy bandwidth upgrades when additional streaming and file sharing requires it, which is necessary should you increase your employee headcount on premise, or you want to overlay IP services
  • Resilience and reliability, as fibre optic cable is designed to bounce back into shape following compression, bending or similar deformation, and can last for 40 years or more
  • Improved security, as it’s more difficult for cybercriminals to interrupt or intercept the flow of data in fibre, when compared to other older technologies
  • You’re future proofing your business. Full-fibre connections are being rolled out across the country as copper is slowly being discontinued with Openreach planning to turn off their copper PSTN service in 2025.

When all the advantages of FTTP are laid out, it’s clear your business can achieve heightened business productivity, greater collaboration, and a more robust network infrastructure.

Who is Fibre to the Premises suitable for?

Whether FTTP is the right connectivity solution for your business depends on your own personal circumstances. For relatively small businesses that don’t rely on their connection for bandwidth-hungry applications, simultaneous video streaming, and cloud storage and backup, a less powerful option may be adequate. And for those located in rural areas, FTTP may not yet be available.

However, FTTP provides many businesses with a serious competitive advantage. If you place heavy demands on your connection, then FTTP will avoid those costly delays in your company’s workflow management caused by slow internet speeds. Plus, once installed, FTTP is far more stable and reliable than many alternatives.

It’s not so much the type of business or the sector that matters. FTTP will benefit those businesses looking for a more reliable connection at a capacity that matches their current needs, as well as their future aspirations. Every new employee that you onboard will place additional strain on your infrastructure.

How do I get Fibre to the Premises?

If FTTP looks like the best connectivity solution for your business, the first thing you need to do is make sure it’s available in your area. Use our network coverage checker to explore your service options.

Next, you’ll need . As well as considering speed, security and network reach, aim to build a shortlist based on customer service, reputation and longevity. It’s also worth checking whether your potential providers use the Net Promoter Score (NPS) metric, which can be a good indicator of how satisfied their current customers are.

Once everything’s in place and you’re ready to go ahead, it’s time for the installation. This involves an engineer attending your premises and is typically a relatively quick process.

What’s the difference between Fibre to the Premises and Fibre to the Cabinet?

Fibre to the Cabinet (FTTC) and FTTP services share similarities in terms of technology and delivery, but they use different types of lines. FTTC uses an optical fibre line from the exchange to your roadside cabinet and then a copper wire for the remainder of the route, completing the signal journey from the cabinet to your premises using older technology.

When you choose an FTTP service, you remove the copper wire from the equation. That means you could enjoy speeds of up to 1Gbps, compared to an absolute maximum speed of just 80Mbps with FTTC.

In terms of costs, there’s a slight premium for FTTP. That’s because it doesn’t use the existing copper infrastructure, so a fibre installation is needed to bridge the gap between the roadside cabinet and your premises. There’s also the opportunity to explore a hybrid solution that sits between traditional fibre broadband and a dedicated fibre ethernet connection.

One thing to be aware of, as stated earlier, FTTP is not yet readily available in all parts of the UK, although it continues to be rolled out across the country in line with the government’s 2030 ambitions. In contrast, you can connect to an FTTC service from almost any business location, but are, of course, limited on speed.

Are you ready for FTTP?

If Fibre to the Premises seems like the right choice for you, contact one of our experts to explore your options in detail. We have the network knowledge, reputation, and attention to detail to ensure you achieve the best possible connectivity outcome for your business.

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Ethernet FAQs

Take a look at our FAQs for Ethernet

  • What is Ethernet connectivity?

     

    Simply put, business Ethernet or Carrier Ethernet is the most common type of connectivity used today, enabling high-bandwidth connectivity for businesses across the country. It comprises a fibre connection that runs from the network directly to your premise. Before understanding why Ethernet is vital for business bandwidth it's important to know what is Ethernet connectivity.

     

  • What is Ethernet over FTTx?

     

    Ethernet over FTTx is a hybrid Ethernet connectivity solution. It enables businesses not yet ready to make the leap to Full Fibre Ethernet to take advantage of its benefits but at more manageable capacities.

    Learn more about our Ethernet over FTTx service and see related content here.

  • What is Ethernet First Mile?

     

    Ethernet First Mile (EFM) is a popular and affordable way for businesses to get easy, dedicated connectivity that delivers fibre-like connectivity using copper cables already in place and can enable speeds up to 30Mbps – dependent on the length of copper cable needed and how many pairs are used. We provide a breakdown on what Ethernet First Mile is and highlight its top three advantages.

  • MPLS vs SD-WAN

     

    Multi-Protocol Label Switching (MPLS) has been popular for a number of years now and is very good at providing robust and reliable connectivity as well as ensuring critical business information continues to flow, but it’s flexibility has also become a limiting factor. You can learn more about the differences of MPLS vs SD-WAN here.

  • EPL vs EVPL

     

    Ethernet Private Line (EPL) and Ethernet Virtual Private Line (EVPL) are Ethernet services defined by the Metro Ethernet Forum (MEF) and fall under their Ethernet services category ‘E-Line’.

    Both EPL and EVPL Ethernet provide the simplicity of private connections combined with the flexibility and scalability of MPLS technology across a range of bandwidths, but the main difference for businesses is the configuration they would require.

  • MPLS vs Dark Fibre

     

    MPLS can offer robust and reliable connectivity, yet Dark Fibre offers a level of network future-proofing that other means of connectivity can’t. MPLS has been around for a while and has several benefits, we discuss the pros and cons of both, MPLS vs Dark Fibre here.

     

  • Ethernet vs Dark Fibre

     

    Ethernet for business is where the bandwidth required is leased from a connectivity provider who manages the network, whereas Dark Fibre is as it sounds and refers to fibre that is unlit and unmanaged but owned or leased wholly by the business purchasing it. We explore the differences between Ethernet vs Dark Fibre here.

  • What’s the importance of a point-to-point network?

    A point-to-point network gives organisations secure and private connections, for transmitting internal or sensitive data. They are particularly useful for businesses operating over multiple sites, who have to integrate networks and communications, including such bandwidth-hungry activities as the increasingly popular video-conferencing. While some organisations can achieve this integration via the public internet, larger companies may face issues with security, privacy and bandwidth, as well as the reliability of the network. 

    A leased line can provide a solution to these issues, but you may find a point-to-point network is more suitable and, possibly, more economical than a leased line. These networks are available in various bandwidth speeds.

    If your company needs a high capacity, private network to do business, the importance of a point-to-point network cannot be overestimated. Choose the right provider and you’ll get a reliable, high-speed connection perfectly suited to your organisation, at speeds from 10Mbps to 10Gbps.

  • What is the benefit of a point-to-point leased line?

    As well as providing a reliable, private connection, a point-to-point network will give your business a whole host of benefits. One of the most important is speed, with point-to-point networks taking your data along the most direct route possible. Allied to this, upload and download speeds are guaranteed and you won't have any concerns about bandwidth because the connection is private and dedicated.

    Common applications for point-to-point networks include file sharing, data backup, point-to-point VOIP and video-conferencing, all of which take advantage of the direct, high capacity nature of these networks. These networks are ideal for a range of everyday business needs, helping your organisation to work more efficiently.

  • What is a point-to-point circuit?

    This type of private data connection links multiple locations. As a closed network data transport service, it doesn’t use the public internet, making it secure enough to not require any data encryption. 

    Another advantage of this type of connection is the high quality of service: private lines always follow the same direct pathway and don’t have any competing connections on the same line. This means they’re completely reliable as well as secure, making them attractive for companies conducting credit card transactions and similarly sensitive operations. They’re also desirable for organisations transmitting large amounts of data, with many providers offering unlimited data usage.

    Point-to-point circuits are available at different speeds and bandwidths. As a result, they’re as flexible as they are reliable.

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How to select a connectivity provider for your business

A business connectivity provider arranges, manages and supports the network connectivity requirements of businesses. This can include monitoring and maintaining your internet, communications and networking services, ensuring you enjoy higher uptime and greater performance than you could achieve on your own.

Neos Networks has over 20 years of experience as a network connectivity provider, delivering efficiencies, reducing costs and improving network security.

What are your connectivity options in the UK?

An internet connectivity provider will offer a range of technologies to connect its customers to a network. The most common technology types are:

While the above are all great services, if you’re looking for stronger SLAs, higher capacities, and better security, then you need to broaden your search, instead focusing on business-specific connectivity options.

Let’s explore some of the business-focused solutions that a managed connectivity provider can deliver.

Business Ethernet services

Ethernet is the most common type of business connectivity service used in the UK today. It provides a fibre connection that runs directly to your premises. Our business Ethernet service satisfies all customer bandwidth requirements from 10Mbps all the way up to 10Gbps, with packages that span a wide range of service options and price points.

Dedicated Internet Access (DIA) services

A DIA network is a private connection between your premises and your Internet Service Provider (ISP). The bandwidth you purchase is solely for use by your organisation. That means you won’t have to share your bandwidth with other users or worry about having your connection slowed by competing traffic.

Managed Wide Area Networking (WAN) services

Managed WAN services can either be based on IP-VPN or SD-WAN technologies.

An IP-VPN (Internet Protocol Virtual Private Network) is commonly used for connecting organisations with multiple sites or offices, providing resilient and efficient network traffic flow. It delivers a secure private network without the cost of building one.

SD-WAN (Software Defined Wide Area Network) is a newer alternative, delivering a similar solution, but bringing together different traditional WAN technologies to create a single, seamless view of the network.

Dark Fibre services

A Dark Fibre connection is an unlit fibre optic network. This means it doesn’t have a service running on it. Unlike Ethernet or DIA services, if you purchase a Dark Fibre solution, you will also need to deploy and manage the equipment needed to light it. That being said, for larger-scale businesses looking for near-limitless capacity and maximum security, Dark Fibre is well suited.

The examples above are just some of the many connectivity options available to your business.

What should you consider when choosing a network provider?

When choosing a network provider, there are some fundamental factors that you need to take into account.

1. Network speed

Everything moves fast in today’s ultra-connected business world, and your organisation needs to keep up. You should engage with a supplier that can offer low latency, high bandwidth solutions, delivered through its own network.

2. Network security

As global cybersecurity threats continue to escalate, with malicious actors intent on damaging and stealing data, and holding organisations to ransom, your connectivity provider’s security services need to be world-class.

3. Network reach

Regardless of the speed and security, if the network doesn’t cover all your business and customer locations, then you could be in trouble. For maximum speed and efficiency, your managed connectivity provider needs to be able to host your data as close as possible to where it’s needed.

4. Customer service

You need a provider who will answer all your questions, overcome any hurdles and generally smooth the way to your new service. Net Promotor Score (NPS) is a great barometer for customer service. Make sure your chosen provider has a positive NPS score and invests in customer satisfaction.

5. Cloud options

Migrating your systems to the cloud is not a fire-and-forget project. It will constantly evolve. You’ll be better prepared for the long run if your chosen managed connectivity provider has a wide portfolio of options, futureproofing your online strategy.

6. Reputation

Begin with the basics. Ensure your chosen provider has a long and successful track record, which needs to be counterbalanced by an innovative and future-facing approach. Find out who their clients are, as well as their partners. You should also ask about their environmental, social and corporate governance practices.

What bandwidth do I need for my business?

The more bandwidth your internet connection has, the more data you can have move through it at any given time. The amount you need depends on what your connection will be used for, and how many people will be using it. The table below provides you with a rough guide, although every business has different needs.

Number of users Tasks Speed required
3 to 5 Sharing files, business communications and basic business WiFi use 25Mbps
6 to 10 Video streaming, financial transactions and frequent file sharing 75Mbps
11 to 20 Content streaming, conferencing and hosting 250Mbps
21 to 35 Multiple servers, bandwidth-intensive backups and applications based in the cloud 500Mbps
35 to 50 Technology-led multimedia communications, with mission-critical online systems 1Gbps+
50 to 99 2Gbps+
100+ 3Gbps+ and highly dependent on the nature and needs of the business

What does a good network connection cost?

It shouldn’t all come down to cost, and it often doesn’t. Particularly when strategic decisions that will have a major impact on the future of a company are concerned. However, any solution needs to add value, and the cost should reflect that.

There is a wide range of factors affecting the price of connectivity solutions. These include location, contractual commitments, SLAs, and the type and speed of connection. With so many variables, it’s worth getting a few quotes, but make sure they are like-for-like. Also, take into consideration all the other elements covered above, such as security, customer service, reach and reputation.

You can use our LIVEQUOTE pricing tool to compare connectivity services across the UK on a range of capacities from 10Mbps all the way up to 10Gbps.

What are the benefits of choosing Neos Networks for your connectivity solutions?

We are renowned for offering high capacity, robust, reliable connectivity across the UK, thanks to our 34,000km data centre and exchange network. As part of our ongoing promise to continually expand, we now have 90 on-net data centres and 550 exchanges on our network. Combine all this with our extensive product and service portfolio, and we command an enviable market position.

But it’s not just about the tech, the competitive advantage and the coverage. We believe in the personal touch. From your initial enquiry, to signing the contract and beyond, you’ll be in the safest hands. And with one dedicated point of contact, we’ll get to know everything about your company, and exactly how we can support it to provide the best possible outcome, every time.

If you’re looking for further guidance on selecting an internet connectivity provider, contact one of our experts to explore your options in detail.

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What is an ISP (Internet Service Provider)?

An Internet Service Provider, or ISP, is an organisation that provides businesses and consumers with internet access. It acts as a gateway, allowing you to connect to its network and access the internet using your web-enabled devices.

ISPs are also interconnected, so you’ll navigate through multiple ISP networks as you explore the internet and access different sites as you conduct business, shop, or connect with family and friends.

As well as connecting its customers to the internet, an ISP also typically provides a range of complementary internet services. These may include email, domain name registration, web hosting and much more, which we’ll explore later in this article.

What types of services do ISP's offer?

ISPs deploy different technologies to connect customers to the internet. These can include Digital Subscriber Line (DSL) broadband, fibre optic broadband, cable broadband, satellite broadband and Dedicated Internet Access (DIA).

DSL broadband is delivered using traditional copper telephone wires. The further the data has to travel through the wires, the more resistance it has to overcome. If you choose DSL, the speed of your connection is dependent on how close you are to the nearest telephone exchange.

Fibre broadband sends and receives data as beams of light down fibre optic cables. This method is much faster than DSL, as fibre cables can handle far larger amounts of data, and the distance travelled has no effect on your broadband speed.

Cable broadband is delivered using a mix of fibre and coaxial television cables, and is usually bundled with TV channels. A coaxial cable internet connection is also much faster than DSL broadband, although in most cases it cannot compete with the speeds of fibre optic broadband.

Satellite broadband uses a satellite connection to transmit data to and from the customer’s location. It’s delivered by geostationary satellites, so this type of broadband is available anywhere on the planet, and tends to be used in areas that don’t have access to a fixed broadband infrastructure.

Dedicated Internet Access (DIA), delivers flexible, private and uncontested internet access at ultra-high speeds, including across both upload and downloads. DIA is bundled with access to priority technical support and is designed for businesses that need a consistently reliable high capacity solution.

The tiers of Internet Service Providers?

ISPs are categorised into three separate tiers.

Tier 1 ISPs have the widest global reach. They own enough physical network lines to carry most of their customers’ traffic without assistance, though they negotiate with other tier 1 networks to allow free traffic to pass through. Tier 1 ISPs also sell network access to tier 2 ISPs.

Tier 2 ISPs, as well as purchasing access to larger tier 1 networks, have their own regional or national physical networks. Tier 2 ISPs provide services to commercial customers and consumers alike.

Tier 3 ISPs connect their customers to the internet using another ISP's network, providing internet access to smaller businesses and consumer markets.

How do ISPs work?

ISPs in different tiers operate in different ways, yet they are all responsible for making sure their customers can access the internet. However, depending on the tier, they do have varying levels of control over routing internet traffic and maintaining the network infrastructure.

From the customer’s perspective, all they need to do is buy a connection from their chosen ISP and then connect to the provider’s network. However, to determine which ISP is right for you, you’ll need to balance a combination of your broadband speed requirements, method of delivery, reliability and security needs, as well as the level of customer service and support that you require.

Although the cost of business broadband does vary depending on speed and usage, a higher price does not always translate into more bandwidth or superior service.

What is an Internet Service Provider able to offer me?

Beyond your connection options, ISPs also provide a range of additional services. These vary from provider to provider, and may be included in your standard service bundle or offered as add-ons. These can include:

  • Secure email access, which encrypts your email communications and requires authentication before messages can be retrieved. This process takes place in the background, without users having to do anything
  • Web hosting, allowing you to create and maintain websites and implement e-commerce solutions
  • Network-level security, protecting your network and data from breaches, intrusions and other threats
  • Technical support and help with your network, applications and even your computer equipment
  • Data storage, allowing you to store files, documents and even backups on your ISP’s servers

What is the difference between a local ISP and a national ISP?

As well as deciding on the right type of connection for your business and choosing your additional services, you’ll also need to consider whether a national ISP or local ISP is the right choice for you.

As you’d expect, national ISPs provide internet services on a national scale. Their customers include consumers, corporates and local ISPs. Local ISPs provide internet services to specific cities or districts, with their customer bases consisting of corporates and consumers within those particular areas.

In terms of broadband speed and reliability, there shouldn’t be much difference between a national and a local ISP. To a great extent, these factors are governed more by the connectivity type than the company tiering.

Where the services differ is in their target markets. An ISP with a regional or national network can be a better solution for companies with regional or national offices, whereas local ISPs with limited service areas work well for single-location businesses.

In terms of infrastructure and technology, national ISPs have the resources to invest in massive infrastructure rollouts and the newest technologies, although they may also have already made big investments in legacy technologies. Local ISPs can sometimes be more creative and agile, though with less resources they may carry more risk, and usually invest in the specific technologies that are suited to their customer base and area.

When it comes to ISPs, there isn’t a one-size-fits-all solution, and the route you choose will depend on your company’s particular connectivity needs. Take our short questionnaire to find the most suitable product for you.

 

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The public building 'energy efficiency' report: where can improvements be made to meet net-zero decarbonisation targets?

A deep-dive analysis of the energy performance and efficiency of public buildings in England and Wales – undertaken by dedicated internet access providers Neos Networks.

The energy performance of public buildings in the UK can have a huge impact on our environment and the public funds that go into powering them. Some 40% of the UK’s annual energy use comes from buildings, which are also responsible for around one-third of the country’s greenhouse gas emissions. Buildings have been cited by the Committee on Climate Change (CCC) as a key challenge on the way to meeting net-zero targets.

To address the impact from the public sector, the UK’s Heat and Buildings Strategy and Public Sector Decarbonisation Scheme aims to cut emissions from public buildings by 75% – compared to 2017 levels – by 2037. So where is this target within reach, and which local authorities and public sectors face a greater challenge to meet it?

As experts in public sector network connectivity, we wanted to outline the size of the task to meet these standards and improve public building stock – and how better connectivity, smart tech and big data can drive the first steps. Our research analysed the Display Energy Certificate (DEC) of 450,074 public buildings in England and Wales, publicly available from the Department for Levelling Up, Housing & Communities, to investigate the energy performance of the UK’s public sector buildings. The metrics analysed included:

  • DEC rating band
    • A scale that runs from ‘A+’ to ‘G’, with ‘A+’ being the most efficient and ‘G’ being the least efficient
  • DEC operational rating
    • CO2 emission kg per m2 per year
  • DEC CO2 tonnes output per energy source
    • Electric rating (annual CO2 tonnes)
    • Heating rating (annual CO2 tonnes)
    • Renewable (estimated equivalent annual CO2 tonnes)

Full definitions, methodology and sources are available at the bottom of the report

In parts of this report, the DEC rating – which details the actual energy performance of buildings over the previous 12 months – has been compared with Minimum Energy Efficiency Standards (MEES) targets for non-domestic properties, which outline the ideal standard for domestic and non-domestic properties in the UK. Currently, the minimum energy performance certificate (EPC) requirement is an E. The 2030 target for non-domestic buildings is a B.

This report also details the scale of the opportunity for improving energy efficiency in public buildings, and explores the solutions for meeting public sector emissions targets.

Key report findings

  • Only 0.01% (just 48) public buildings scored the highest DEC rating of A+ in the UK, out of the 450,074 assessed in the available data 
  • 12.95% of public buildings fall below the current minimum energy efficiency standards (MEES) EPC rating of E for non-domestic buildings, based on their latest Display Energy Certificate score
  • Just 8.57% of public buildings meet the MEES requirement target for 2030, which is a B rating
  • 9 out of 10 (91%) public buildings will need upgrading in the next seven years to meet net-zero targets
  • Taking an average of all the public buildings in local authority areas across England and Wales, the operational rating (CO2 emissions per unit area per year) have fallen by 9.3% on average over the last 15 years, including buildings opened since
  • To meet the government’s 2017 decarbonisation target of a 75% reduction, it would take 121 years at the current rate
  • CO2 emissions from public buildings have increased in almost a third (32%) of authorities, whereas 68% of local authorities have improved the energy efficiency of their public building stock
  • London performs badly on several counts: total emissions, emissions per unit area per year and renewable energy use
  • 20 (77%) of the 26 authorities with the lowest average ratings were in London
  • One in seven (14%) NHS buildings are operating at ‘G’, the lowest DEC rating, more than any other public sector category in the dataset
  • Leisure facilities are the highest operational rating CO2 emitters of all public buildings 
  • Using renewable energy, Sefton local authority reduced CO2 output per square metre by 23% – more than anywhere else in England or Wales 

Nationwide — the general picture

What challenge does the public sector face in improving the energy performance of public buildings?

More than ever, local authorities in England and Wales are having to prioritise where funding is spent. Between 2010–11 and 2020–21, central government funding for local authorities fell by over 50% in real terms, according to government data.

So, where does this underfunding leave our public buildings? What does the data tell us?

  • The median DEC band for public buildings is D
  • Over half (58%) of buildings are rated C or D
  • There are just 48 public buildings rated A+
  • 13% are rated F or G, below the current Minimum Energy Efficiency Standards of E
  • Less than 9% meet the minimum energy efficiency standard requirement planned for 2030 — from A+ to B
  • 91% of public buildings require upgrading to meet the 2030 target of a B EPC rating

What do DEC bands say about energy efficiency investment in England and Wales?

The government has set aside £2.5 billion for upgrading public buildings such as schools and hospitals. And the creation of the Department for Energy Security and Net Zero suggests that the government will really push to meet its targets. But some local authorities are facing a greater challenge than others in updating the energy efficiency of their public building stock.

Click here to expand chart

The areas with the highest proportion of A or A+ rated buildings are:

  • West Northamptonshire: 13%
  • Swindon: 12%
  • Uttlesford: 9%
  • Sevenoaks: 7%
  • North-east Derbyshire: 4%

Only 2% (7 from 339) of local authorities can boast buildings with an average rating of C or above. Four of these are in Wales. They are:

  • Vale of Glamorgan
  • County of Gwynedd
  • Flintshire
  • Ceredigion
  • Herefordshire
  • Malvern Hills
  • Adur

Some 20 (77%) of the 26 authorities with the lowest average ratings were in London. 77% of the authorities with an E rating can be found in the capital. Buildings in this band only just meet the minimum energy efficiency standard for non-domestic buildings. This all means that London will require significant investment to upgrade its buildings.

Reducing CO2 emissions: where should investment be concentrated?

Technology has improved greatly over the last 10-20 years, giving rise to new materials, construction methods and smart devices to improve the energy efficiency of a building. For smart devices to function, however, local authorities first need a solid foundation of connectivity. Networks will, therefore, need to be a primary focus of investment.

Public buildings measured with DEC ratings include those constructed before modern, energy efficient construction methods. According to the UK Green Building Council, 80% of all the buildings that will exist in 2050 have already been built. Some local authorities across England and Wales will have to contend with buildings that are centuries old — and retrofitting much of the existing building stock.

Click here to expand chart

Total CO2 emissions per local authority

Measuring the cumulative emissions from public buildings in each council area, 9 of the top 10 CO2 emitters are in London. The City of London emits the greatest amount of CO2 per year on average, followed by the boroughs of Westminster, Camden, Kensington & Chelsea, and Lambeth. Of course, as places within the capital, these areas are home to more – and often bigger – public buildings than many parts of England and Wales.

Operational rating average CO2 emissions per local authority

We can gain a more accurate picture of where investment is required by looking at annual CO2 emissions kg per m2. This gives us the operational rating for public buildings in each local authority. From that we can calculate the average for the area.

Examining CO2 emissions kg per m2, Peterborough is revealed to be the biggest polluter – and the local authority most in need of investment for upgrading public buildings. 

Its operational rating of 607 kg of CO2 per m2 per year is more than six times higher than some authorities. Even Hackney, in second place on the list, emits almost a quarter less CO2. Fifth-placed Luton emits half the amount of CO2 that Peterborough is responsible for.

At the other end of the scale, West Devon and Buckinghamshire councils do the least polluting. They both emit 78 kg CO2 emissions kg per m2 – just 13% of Peterborough’s emissions.

Is action already being taken?

Using historical data, we can see whether local authorities have been making progress in reducing the operational rating of their public building stock. This data compared the average operational ratings of public buildings in each area, to the average year 1 operational rating first taken for each building.

Nationwide — change over time

Have England and Wales experienced overall improvements in energy efficiency? And how does connectivity play a part?

Using England and Wales’ historical DEC database in the same way as the end of the previous section, we can take a nationwide view of the change in the CO2 emissions of public buildings since DEC ratings were introduced in 2008. This compares the current operational rating (annual CO2 emissions per m2 in kg) of buildings in the database to their first/earliest recorded operational rating.

Using this method, we can see that operational rating CO2 emissions from public buildings have fallen by 9.3%, on average, in the last 15 years.*

*Calculated from the sum CO2 output from each local authority in England and Wales, taking into account buildings that have been constructed since. 

To achieve the Public Sector Decarbonisation Scheme core 2037 goal, the government would need a 3.75% annual reduction in operational ratings of public buildings. 

We find that based on current trends, the CO2 emission per m2 is reducing by just 0.62% annually. 

To meet the government’s 2017 target of a 75% reduction, it would take 121 years at this current rate. If things continue in this way, England and Wales won’t achieve Public Sector Decarbonisation Scheme goals until the year 2138.

Government will have to act to provide local authorities with the funding to make real progress. As smart technology becomes used more widely and AI-sourced data highlights more opportunities for efficiency, the pace of change should pick up. Of course, local authorities will first need to invest in the network solutions required by such innovations.

The role connectivity plays in improving energy efficiency

Smart technology has become increasingly common in UK homes and building management. Its increased use means more data insights to inform actions, on both the consumer side and for energy providers. Which elements can the public sector benefit from?

The “internet of energy (IoE)”*

Building Internet of Things (IoT) tech into the national grid will reduce wastage and make energy use more efficient. Energy providers can balance energy demand and consumers – such as local authorities – can use appliances when it costs less.

Machine learning and big data in the built environment**

According to the UN’s 2017 Global Status Report, active controls could save up to 230 EJ cumulatively to 2040 – around twice the energy consumed by the world’s buildings in a year. The UK government estimates that savings from a digitalised, flexible energy system could be worth £30-70bn – between now and 2050. 

To achieve this, smart meters and smart building systems are collecting more and more data, supporting the AI and machine learning (ML) behind building control systems. Devices learn occupant heating/ cooling preferences and schedules, and also respond to external weather conditions. So a school, for example, might be heated more during a cold snap, but only on weekdays.

Data network connectivity 

The majority of councils currently run smart buildings and networks in silos. But collecting and sharing energy data across a network of public buildings will mean other teams and neighbouring local authorities can make better energy decisions. Nearby buildings might even be linked or share heat recovery.

Read more about the relationship between connectivity and energy efficiency.

“Local government is already at the forefront of the fight against climate change, but it can be challenging to stay on top of the emerging obligations and opportunities…Barriers include a lack of inter-departmental and stakeholder coordination, lack of access to affordable and readily available energy efficiency technologies, and limited capacity and experience, which prevents many local authorities from gathering sufficient information about their energy performance.“ 

Crown Commercial Service (CCS), 2021

Which areas are winning the energy efficiency race?

Our research shows that 68% of local authorities have improved the energy efficiency of their public building stock – by reducing the average CO2 emission per unit area per year.

With 68% of authorities showing improvement, that does mean that CO2 emissions from public buildings have increased in almost a third (32%) of authorities. The five authorities where emissions have risen most are:

Where do London’s local authorities stand?

London authorities ranked, on average, among the worst performing for operational rating CO2 emissions. But has the capital reduced its CO2 output in the last 15 years?

Twenty-two out of 32 London boroughs have cut their level of emissions. On average, Greater London’s public buildings have reduced their CO2 emissions by just under 5%.

Croydon was the top performing authority in London, reducing its emissions by 39%. Hammersmith and Fulham came next, with a reduction of 34%, followed by the City of London with a reduction of on -27%. 

At the other end of the scale, CO2 output from Hackney’s public buildings shot up by 55%. Bexley increased its emissions by 37% and Ealing’s rose by a fifth (20%).

Are some public sectors more energy efficient than others?

By analysing differences in data between four types of public building, we establish which sectors are most energy efficient – and where the greatest opportunities to improve lie. The four types of building are:

  • Schools
  • NHS buildings
  • General offices
  • Public leisure and entertainment facilities

According to the figures, 87% of public buildings in the UK meet the current minimum energy efficiency requirements. This leaves 13% of public buildings which fall below the minimum EPC rating of E, based upon their latest display energy efficiency scores.

As part of net-zero decarbonisation plans, the government MEES target for 2030 is for non-domestic buildings to fall within or above energy performance band B. Only 8.57% of public buildings in England and Wales are currently in this band.

Consequently, more than 9 out 10 (91.43%) will need to be upgraded in the next seven years. When we look at public buildings by function, we can see the scale of investment required by each sector.

Schools and education

Nine out of 10 (90%) schools in England and Wales meet the current minimum energy efficiency requirements (an E rating). However, just 4% have achieved a B rating, which is the 2030 target.

NHS buildings

Currently, almost three-quarters satisfy the minimum energy efficiency requirements, but just 5% will in 2030.

General office buildings

More than three-quarters (78%) hit current targets, yet only 9% would be energy efficient enough in 2030.

Public leisure and entertainment facilities

84% meet current requirements, but just 8% are ready for 2030 targets.

Sector by sector in depth

Schools and education

Some three-quarters (75%) of schools in England and Wales have an DEC rating of D or below – lower than the nationwide average. 

They do have the lowest operational rating (CO2 emissions per unit per year) among public buildings, and their emissions have fallen by 10%, on average, over the last 15 years. But other public building sectors have all seen their CO2 output drop by more in that time.

NHS buildings

Four in five (80%) NHS buildings are rated D or below for their energy performance, with 14% working at the lowest DEC rating, which is G.

This situation is exacerbated by the slow pace at which new hospitals are being built. Despite the government’s 2019 manifesto promise of 40 new hospitals, only 10 had been granted planning permission by February 2023.

Operational ratings for NHS buildings have dropped by 16% in the last 15 years, which is nearly double the average of a 9% reduction in emissions. Half of this 16% fall is due to using renewable energy – the biggest difference renewables have made to any public sector.

This highlights NHS facilities’ potential for improvement when money is invested wisely.

General offices

More than any other category of public building, general office spaces have the highest proportion of buildings rated B or above – nearly double the rate of schools or NHS buildings. These buildings are already meeting the government target for 2030.

General offices have also experienced the greatest reduction in operational rating (CO2 emissions per unit area per year), with a 26% fall in CO2 emissions compared to year 1 DEC ratings.

Public leisure and entertainment facilities

Buildings in this category are the highest CO2 emitters per unit per year of all public buildings – even though their operational rating has dropped by 10%. The sector is also above the national average for reducing CO2 output through the use of renewable energy. 

This ability of public leisure and entertainment facilities to put renewables to good use could help them to survive. In October 2022, ukactive (a leisure centre and gym association) surveyed their members about the effects of the energy crisis on the industry. The results showed that two-fifths (40%) of council areas are at risk of losing their leisure centre(s) or having reduced leisure services. Even more (74%) were classed as ‘insecure’, meaning a risk of closures or reduced services before April 2024.

With some investment in the underlying connectivity required, the public leisure and entertainment sector can harness the potential of smart tech and big data to direct a new focus on renewable energy. Then these buildings can reap even greater savings and safeguard their futures.

Future-facing solutions: how can 2037 targets be met?

By 2037, the government wants to reduce public sector building emissions by 75%. This is part of its Public Sector Decarbonisation Scheme. In addition, the Future Buildings Standard consultation proposed a tightening of Minimum Energy Efficiency Standards (MEES). And creating the new Department for Energy Security and Net Zero should put more weight behind energy efficiency initiatives.

To aid the public sector in reaching that 75% emission reduction target, phase 3 of the Public Sector Decarbonisation Scheme will provide £1.425 billion of grant funding over the 2022-2023 to 2024-2025 financial years.

As well as investing in renewable energy infrastructure, the sector might also consider underpinning renewable energy systems with smart technology and data sharing tech. If, for example, there was data sharing between local authorities and sectors in local areas, they could better share their learnings on energy efficiency.

Renewable energy: where it’s already being used to reduce CO2 emissions

While modern construction methods and retro-fitting public buildings are two popular ways to reduce carbon emissions, renewable energy can also have a huge impact.

In England and Wales, renewable energy is currently driving an overall reduction of 4.5% in CO2 emissions. However, some areas are doing better than others.

Sefton local authority is leading the way in England and Wales for using renewable energy to cut emissions from public buildings. Through renewable energy, the council in Sefton has actively reduced CO2 output per square metre by almost a quarter (23%). In fact, this figure is over five times (418%) higher than the average for local authorities in England and Wales, which currently stands at 4.5%.

Other local authorities making significant emissions cuts through renewable energy include Preston (23%), Kensington and Chelsea (21%), Liverpool (20%) and Blackpool (20%).

Which areas are not making cuts through renewable energy?

For some other local authorities, using renewable energy in public buildings remains an area of great potential.

According to the data, the City of London local authority has the most ground to make up. Despite ranking as one of the major CO2 emitters from public buildings in England and Wales in this report, it fails to source any of its energy from renewable sources to reduce this impact.

In addition to London, five other authorities failed to cut any emissions by using renewable energy. They are Havant, Wellingborough, Tendring, Barrow-in-Furness and Thanet.

With local authority budgets sometimes being too stretched for even basic services, more government funding is needed. Then councils can invest in renewable energy, retro-fitting and smart energy saving measures for public buildings: to meet net-zero emission targets.

Conclusion

As the public sector works to upgrade the energy efficiency of public building stock across England and Wales, our report highlights the extent of the challenge facing local authorities. They’re having to prioritise where funding is spent more than ever: central government funding for local authorities fell by 50% in real terms between 2010–11 and 2020–21.

Getting public building stock to a place where 2030 and 2037 targets look realistic will require a multi-faceted approach. There is great potential for innovations – like big data and smart technology – to play a key role in this approach, alongside renewable energy.

Glaring disparities between areas (and even neighbouring authorities) in energy performance and emissions control highlight the need for more collaboration. Widespread data sharing – underpinned by robust connectivity – can help to achieve this collaboration. When more investment is discussed, all parties should bear this in mind.

Definitions

  • Display energy certificate (DEC) — the actual energy performance of a building, based on the previous 12 months
  • Energy performance certificate (EPC) — the theoretical efficiency of a building
  • Minimum Energy Efficiency Standard (MEES) / Non-domestic private rented property minimum standard government legislation setting minimum energy efficiency requirements for non-domestic properties in England and Wales
  • “Non-domestic buildings” the category in government regulations which covers public buildings in the UK

Methodology & information

  • Our research analysed 450,074 public buildings in England and Wales
  • Method of analysis — the metrics used in this report to analyse the energy performance of the UK’s public sector buildings are:
    • DEC rating band
      • a scale that runs from ‘A’ to ‘G’, with ‘A’ being the most efficient and ‘G’ being the least efficient
    • Operational rating
      • CO2 emission kg per m2 per year
    • CO2 tonnes output per energy source
      • Electric rating (annual CO2 tonnes)
      • Heating rating (annual CO2 tonnes)
      • Renewable (estimated equivalent annual CO2 tonnes)

The DEC rating, which details the actual energy performance of buildings has, in parts of this report, been compared with Minimum Energy Efficiency Standards (MEES) targets for non-domestic properties, which outline the ideal standard

Sources

* https://neosnetworks.com/resources/blog/the-importance-of-connectivity-in-serving-an-energy-efficient-future/

**https://www.ucl.ac.uk/bartlett/news/2021/aug/smart-energy-smart-buildings-smart-health

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What is Internet Access and Broadband?

Let’s start with the basics. Internet access allows organisations and individuals to connect to the internet using computers, smartphones, tablets and other compatible devices. It provides you with a connection to the World Wide Web, email and many other online services.

In this article we’ll answer the question ‘what is internet connectivity?’, explaining some of the terminology and the internet access methods and exploring your options for broadband services.

How do I access the internet?

Internet access is typically provided by internet service providers (ISPs). These companies sell their services to both businesses and consumers, allowing people to connect their devices to the internet.

As well as an ISP and a device, you’ll also need a wireless router. This is a piece of hardware supplied by the ISP, allowing you to connect more than one device at a time.

What is broadband?

Broadband is an umbrella term for a range of high-speed data transmission technologies employed to achieved an internet connection. Communications are enabled through a combination of copper cable, fibre optic cable and radio waves, and unlike narrowband internet, or dial-up, broadband is always connected.

Are broadband and Wi-Fi the same thing?

While the two are related, they achieve different things. Broadband is the connection that connects you to the internet, whereas Wi-Fi is the technology that allows your devices to interact with your connection.

Wi-Fi works by making use of radio frequencies to receive and send information wirelessly. When using Wi-Fi to access the internet, there is no need to physically plug your device into an Ethernet (hard wired) cable.

By comparison, your broadband connection is physically plugged into the router, which then uses Wi-Fi to distribute the signal virtually to devices in the immediate areas so that they can access the internet.

What are the advantages and disadvantages of Wi-Fi?

The main advantage of using Wi-Fi is that you’re relatively mobile, because your devices aren’t physically hard wired into the internet. It’s also convenient. The router is fairly cheap when you compare it to the purchase and labour costs of running additional cabling throughout a building.

Wi-Fi is also expandable. This means that you can connect multiple devices to your network at any one time, for example a whole family or team can enjoy a wireless connection to the internet.

That being said, there are limitations to Wi-Fi. The typical range of a Wi-Fi network is ten metres. To increase this range, users will need to invest in repeaters or signal boosters – these simply help to boost the Wi-Fi signal in the area, extending its reach. Alternatively, additional access points can be added.

Because Wi-Fi uses radio frequencies, it can also pick up interference, which may affect performance. And what you make up for in convenience, you may lose in speed. Wi-Fi can’t achieve anywhere near the speeds of a physical Ethernet cable network, so although Wi-Fi may be adequate for most people’s homes, it’s unlikely to provide enough coverage or capacity to support business usage.

What are my internet access options?

There are various types of connectivity services that can be used to access the internet. The most common are:

• Digital Subscriber Line (DSL)
• Fibre
• Mobile
• Satellite
• Hotspot

DSL is a form of broadband delivered over traditional copper telephone wires, which slows down the data the further it has to travel. For those selecting DSL, the speed of your connection is dependent on how close you are to the nearest telephone exchange.

Fibre broadband sends and receives data in a different way, as beams of light down fibre optic cables. This method is much faster than DSL, as fibre cables can handle far larger amounts of data, and speed isn’t affected by the distance travelled.

Mobile broadband is wireless internet access delivered over a 3G, 4G or 5G network supplied by a mobile phone service provider. As well as allowing you to access the internet on your smartphone, mobile broadband can be used to connect other devices to the internet by tethering them to your phone signal. This is known as mobile hot spotting.

As well as mobile hot spotting, hotspots are also physical locations where people can access the internet through a Wi-Fi connection when away from their usual router, such as at the home or office. Many cities and businesses now offer Wi-Fi hotspots for public use, helping people access a faster internet connection than what is often available through mobile networks.

Satellite broadband uses a satellite connection to bounce data to and from your premises. As it’s delivered by geostationary satellites, it’s available anywhere on the planet, and tends to be used in areas that don’t have access to a fixed broadband infrastructure.

Dedicated Internet Access from Neos Networks

At Neos Networks we offer a wide range of connectivity options for businesses across the UK, including:

Dedicated Internet Access (DIA), delivers ultrafast and flexible internet access, with consistently reliable upload and download speeds, coupled with access to priority technical support.
Ethernet connectivity is the most common type of connectivity used today, enabling high-bandwidth connectivity and comprising a fibre connection that runs from the network directly to your premise.
• An IP Transit service travels over an ISP’s high capacity network to access the internet. This service offers speed, throughput, redundancy and flexibility not generally available using other connectivity methods.
• Extensive Dark Fibre networks provide users with complete flexibility and maximum control thanks to the near-limitless capacity
• Cloud Connect service, which provides high performance dedicated network connectivity to multiple Cloud Service Providers, such as Microsoft Azure and Amazon Web Services.
Optical connectivity services provide businesses with high capacity core connectivity without the capital-intensive responsibility of investing in network infrastructure or in-house IT expertise.

Regardless of the service selected, it’s fair to say that every business has its own unique connectivity requirements. It’s therefore imperative that you find the solution that’s best suited to your business. To learn more about how we support high capacity connectivity, scroll through our site or contact one of our experts to discuss your options in more detail.

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Business Internet FAQs

Take a look at our FAQs for business Internet

  • What is Managed DIA?

    Managed Dedicated Internet Access (DIA) provides the customer with a private connection to the internet where both the router and circuit are monitored and maintained on the customer’s behalf. Service providers will provision IP addresses for the customer and configure these upon a router. Once live, they will pro-actively monitor the service and keep software versions up-to-date.

     

  • Does your business need DIA?

    If you're looking for high performing internet access that's consistent and dedicated to your business, then DIA should be considered. It offers fast upload and download speeds and quality of service. Plus with speeds up to 10Gbps, you can rest assured that you have the capacity requirements to support a growing business.

  • What are the differences between Managed DIA and wires-only DIA?

    Wires-only DIA includes the provision of IP addresses, but the customer is responsible for providing a router and configuring the IP addresses on the router. The customer is also responsible for the maintenance and management of that router and software upon it. For Managed DIA, the service provider will provide the pre-configured router, monitor the circuit, router and maintain the router and software.

     

  • What is a leased line connection?

     

    A leased line is a private telecommunications network path used by businesses to connect geographically distant offices. A leased line is a dedicated fixed-bandwidth data connection that enables Internet connections, links devices and servers in different corporate offices, carries voice traffic and allows staff to connect remotely through a VPN.

  • What are the advantages and disadvantages of leased line connections?

     

    With an uncontended connection that goes directly into your building, you are guaranteed high symmetric speeds. The benefits of leased line are better connectivity and equally fast upload and download speeds. However, leased line connections require investment. They have longer set-up times and are more expensive than Asymmetric Digital Subscriber Line (ADSL) connections.

  • What is an IP Transit service?

     

    Internet Transit connects Internet Service Providers (ISPs) to access larger networks. IP Transit offers a reliable, high-performance and cost-effective solution based on a multi-homed and Border Gateway Protocol (BGP) enabled platforms.

  • How much does Dedicated Internet Access cost?

    As connectivity continues to improve, tariffs for dedicated internet access have come down significantly in recent years. Businesses can now benefit from dedicated connections for hundreds of pounds per month, rather than the four-figure sums of the past. Of course, prices will depend upon the speed of the connection you require. 

    We offer fibre circuit access across the UK, at speeds ranging from 10Mbps to 10Gbps, as well as Ethernet over FTTC/P access options that support a range of lower bandwidths, from 80/20Mbps to 1000/220Mbps. Your bandwidth is scalable, so you can step it up or down as your business needs change, regardless of data usage. Also, by using a large number of points of presence (PoPs) and multiple access providers, we keep connection costs lower.

  • What’s the importance of a Dedicated Internet connection?

    Today more than ever, a reliable internet connection is vital to the smooth running of most businesses. A fast connection can increase the productivity of your employees, while a poor-quality connection that regularly drops out can bring a halt to work and cause frustration among your personnel. A Dedicated Internet connection will ensure that the speed and reliability of your connection won’t be affected by other local users, through the avoidance of the public internet, keeping your operations going, no matter what.

    There are various transport options for dedicated connections, including Full Fibre Ethernet, Fibre to the Premise and Fibre to the Cabinet (FTTP and FTTC), Ethernet over Fibre to the Premise (EoFTTP) and Ethernet over Fibre the Cabinet (EoFTTC) and Ethernet First Mile. However, they all have these characteristics in common:

    • Guaranteed bandwidth
    • Synchronous download and upload speeds
    • Low latency, with minimal delays in data transmission
    • Better throughput, allowing more data to be transferred faster
  • What is the different between DIA and broadband connectivity?

    When it comes to DIA versus broadband, both hold similarities. So why take one over the other? The main difference between the two services is that, when taking a DIA connection, the service is dedicated to your business alone. This means you're not sharing your connectivity with other users in the area and so will benefit from lower latencies and less contention on the line. In addition, capacities are typically higher for DIA services. Ideal for those looking to flex their connectivity as their business grows.

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Smart cities: where society and technology meet

SD-WAN

An interview with Andy Karvonen, Professor, Urban Design and Planning, Lund University

Smart cities are often talked about as the cities of the future, with much excitement surrounding the technological advances they offer. But this narrative has the potential to leave people behind.

We caught up with Andy Karvonen, Professor of Urban Design and Planning at Lund University who advised that in order to achieve truly smart cities, we must take a step back and consider them from society’s viewpoint, rather than just focusing on what can be done in terms of technology.

“We’re seeing smart cities employing more pragmatic strategies and becoming more concerned with improving people’s everyday routines. If we look at the landscape in the UK, whose cities regularly feature in the IMD Smart City Index, local authorities are less caught up in grand visions than they are determined to enhance their citizens’ lives.

Ultimately, it is people living in smart cities that will use and benefit from their features. If these features don’t naturally enhance their everyday lives, they simply won’t use them. Even worse, if citizens are strongly opposed to any of the underlying technologies and data usage, they’ll actively resist their adoption. Such concerns have to be addressed if smart cities are to succeed.”

Karvonen says: “It's about trying to bring in that human and social and cultural and political perspective and saying: this is not neutral. This stuff that we're doing with digitalising cities, opens up a lot of questions around privacy, with respect to risk, with respect to equity issues and justice issues.

“There's been this big push in the last five to ten years, with social scientists saying: we want to be talking about this. Citizens need to be part of this conversation. What do they think about this? Where do they see it going? How can they be involved? Those are critical questions that must be answered.”

Building foundations

Once smart city planners have established what citizens actually want and need from their city, only then can they begin to think about the process of creating the smart city itself. As ever, it starts with laying the right foundations.

While this may sound simplistic, it can be easy to overlook the importance of the less glamorous aspects of smart cities. High-capacity, low-latency core connectivity, for example, is an absolute must. It underpins the smooth functioning of smart city technology, particularly when next generation technologies like 5G, artificial intelligence and the Internet of Things rely upon it.

On the importance of robust core fibre connectivity, Karvonen says: “We think of it as the circulatory system of the smart city. Without the latest and greatest fibre, the smart city doesn't work. If we look at the digitalisation of ourselves as individuals at home and in the office, we're going to have a deluge of data. We need the pipe to carry that data. That's the critical role that the fibre networks will naturally fulfil.

What’s driving smart cities onwards?

When the Covid-19 pandemic and its associated lockdowns hit, cities around the world emptied, throwing regular routines out of the window. Traffic dried up, shops closed and business districts were deserted. This gave us the chance to reset and reflect upon what we want from cities, in terms of sustainability, function and much more.

But even before the pandemic, societies were becoming much more conscious of human impacts on the environment – and how to mitigate them.

Karvonen says: “What we've seen, particularly over the last decade or so, is the opening up of the smart city debate to say that technology is not an end in itself. Technology serves society, and what we've moved towards is technology as a way for us to achieve our sustainable development goals. That gives smart cities a purpose and we see that using digital tools can improve the lives of urban residents.

“There's a really close coupling of smart and sustainable, and within sustainable would be zero carbon emissions and resilient cities. What's interesting is when the whole smart cities debate started, it wasn't really focused on sustainability, it was more about optimising public services. What we've seen as the debates about smart cities have matured, is that they've really started to focus on particular long-term sustainability goals such as the net zero carbon emissions by 2050. Again, it's giving smart a concrete purpose.”

Whatever a smart city’s goals morph into, or whether we approach city planning from a citizen’s point of view or not, the need for robust core connectivity will remain constant. Projects on the scale of smart cities, where there’s a constant flow of real-time data, simply won’t function properly without high capacity, low latency networks in place. That’s where companies like Neos Networks really come into play. They’re known for supporting the development of smart cities across the UK.

Learn more about how we've helped Perth and Kinross council in the deployment of smart cities across the region.

 

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