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Neos Networks strengthens Ethernet network expansion programme with CityFibre agreement

  • Neos Networks

Continued regional expansion will see Neos Networks add nine additional urban areas to its expansive network, providing customers with greater optionality and flexibility

LONDON, UK, 5 August 2021 – Neos Networks, one of the UK’s leading connectivity providers, today announces a continuation of its partnership with CityFibre, expanding its network footprint and bringing greater connectivity opportunities to a further nine UK cities.

The cities set to benefit from the announcement include Cambridge, Cheltenham, Coventry, Derby, Gloucester, Huddersfield, Peterborough, Southend and Swindon, with the connectivity deployments set to also help futureproof the UK’s digital infrastructure as a whole.

The partnership means Neos Networks customers will have access to business-grade Ethernet connectivity on the CityFibre network, ensuring its customers have greater optionality and flexibility when selecting last-mile providers. The nine cities will join the 15 CityFibre regions made available in 2019, with all available to quote and order via Neos Networks price comparison tool LIVEQUOTE. The recent investment in the LIVEQUOTE portal provides Neos Networks customers better transparency when selecting a last-mile service provider as well as clear visibility of third-party availability for local access points. As of today, two of the nine cities are available to start quoting; Cambridge and Swindon, with the additional seven cities due for completion within the next month.

As UK businesses strive to recover following the impact of the ongoing pandemic, continued digital transformation is seen as a necessity to meet the growing demands of the digital world. For businesses across these new cities, the network expansion will help to support such digital projects by facilitating the roll out of high capacity, reliable full fibre networks, offering increased access to support business growth and economic recovery.

By onboarding the additional nine CityFibre cities, Neos Networks can continue its work in supporting businesses across the nation to access highly reliable connectivity services to support their digital agendas. Both enterprises and wholesalers across the UK will gain more choice and visibility for reliable, high capacity and secure connectivity solutions. The continued expansion ensures Neos Networks offers a vast number of interconnects and wider access to its network for customers in often overlooked regions of the UK.

In addition to the CityFibre agreement, Neos Networks is already well on the way to delivering its target of more than doubling the number of exchanges on its own network, up to 550 exchanges by the end of 2021. Supporting its ambitions to offer premium quality connectivity to the nation, many of these exchanges will provide 100Gbps high capacity options and 10Gbps Ethernet connectivity as standard. The enhancement of its network footprint will also result in an additional 10,000km of fibre network for the company.

Enterprises and wholesalers are also increasingly demanding easier ways to procure national Ethernet services. While connectivity can be complex, it doesn’t have to be; by offering customers the choice of provider with flexibility and optionality through the LIVEQUOTE pricing portal, Neos Networks aims to simplify business connectivity needs, providing intelligent network solutions for its customers. Neos Networks’ LIVEQUOTE tool also supports the launch of Ethernet over FTTx (EoFTTx), one of the first new products live under the Neos Networks name, meaning customers continue to have an expanding range of both competitive network suppliers and technology to choose from.

Sarah Mills, MD for Wholesale and Smart Infrastructure at Neos Networks said: “Neos Networks and CityFibre have both invested substantially in UK fibre networks over the last ten years, challenging the status quo and developing a strong proposition in the market. This development of our partnership means we can now offer businesses enhanced, self-serve, last-mile capability in more locations than ever before. With business connectivity needs increasing, offering a new network alternative for multi-location businesses can help them on the path to recovery.”

Andrew Wilson, Head of Wholesale at CityFibre said: “The CityFibre network is expanding rapidly and the extended partnership with Neos Networks helps to meet increased demand, providing all-important choice in the market. As a renowned disrupter in the market, establishing partnerships such as these helps us to offer our customers the best network experience possible. This relationship is a perfect fit due to our companies’ like-minded approach to tackling UK connectivity challenges and the vision towards improving the digital future of Britain.”

Neos Networks midway through full-fibre network project in Aberdeenshire, bringing further 71 public sector sites online

  • Neos Networks

Segment three of the region-wide connectivity project has been completed on budget and on time despite challenges of the pandemic

London, UK, 14 July 2021:

Neos Networks, one of the UK’s leading connectivity providers, has announced the completion of segment three of the project to bring a full-fibre network to Aberdeenshire.

The partnership between Neos Networks, Aberdeenshire Council, Aberdeen City Council and NHS Grampian, under the Aberdeen City Region Deal, to bring full-fibre connectivity to the region was announced in May 2020, to boost economic activity, quality of life and improve the delivery of public services.

A year on, Neos Networks is proud to announce that substantial progress has been made on the project, helping to better enable and connect a traditionally hard to reach region to telecoms infrastructure. The latest segment of the project saw an additional 29 public sector sites connected. This takes the total number of public sector sites upgraded by the project to 93.

To bring this total of 93 sites online, 153km of new underground fibre cable has been laid so far, heading towards the target of 275km. The public sector locations benefitting from the most recent deployment have spanned hospitals, schools, libraries and leisure sites, including:

  • Mackie Academy
  • Portlethen Academy
  • Newtonhill Library
  • Kincardine Community Hospital
  • Stonehaven Medical Centre
  • Stonehaven Open Air Swimming Pool

As the Covid-19 vaccination programme got underway during segment three, it was important that the project did not disrupt the UK’s vaccination effort. As a result, the team reprioritised the schedule and accelerated delivery plans on a corporate building intended for use as vaccination centre. By prioritising the laying of fibre in this location, Neos Networks completed it early and ensured that it could be used as operational vaccination centre without disruption – an impressive feat, given the pandemic restrictions and the severe weather conditions in Aberdeenshire over the period.

Reaching this midway point is a significant milestone for the local area connectivity project, supporting the creation of new businesses, jobs and growing existing ones; increasing productivity; attracting further investment; and facilitating remote working.

Through this project, Neos Networks has also been adding social value to the Aberdeenshire community in multiple ways – including supporting five apprenticeships on the project and five structured work placements, each lasting five days a week over eight weeks. Further community outreach includes five facilitated professional courses for the programme team to upskill the workforce, and 100 hours of staff time working with community organisations, including helping digitally isolated individuals gain access to devices.

Neos Networks is proud to have received a Net Promoter Score of +80 from the customer on the delivery of the project thus far. Segment four is now underway, and due for completion by September 2021. Furthermore, the whole project to underpin the digital ambitions of Scotland and connect 190 public sites is on track to be fully completed in March 2022, bringing best-in-class customer service as well as next-generation connectivity to the region.

Lorna Ormiston, Programme Director for Neos Networks, said: “We’re excited and pleased with the significant and timely progress we are making on the Aberdeenshire full fibre network project, helping to underpin Scotland’s digital ambitions and boost economic activity in the area.

I’m very proud of the Aberdeenshire team to have made such substantial progress this year, despite challenging circumstances, including flooding in February after heavy rain and snow. We are well on track to complete the rest of the project on time and on budget despite all work having been completed during the pandemic.”

Joanne Green, Head of Public Sector and Transport at Neos Networks, said: “The experience working alongside Aberdeenshire has been particularly exciting for Neos Networks, and we’re pleased to see the progress being made so far. As we continue to develop our network, we’ll be looking to replicate our knowledge and learnings from this project across the wider UK market.”

Cllr Andy Kille, Leader of Aberdeenshire Council and Chair of the Aberdeen City Region Deal Joint Committee (ACRD), said: “The continued roll out of fibre across Aberdeenshire is tremendously welcome, both from the perspective of the City Region Deal ambitions but also as a tangible benefit for Aberdeenshire. Connectivity and access to online services is in line with the ambitions in the Council Digital Strategy and is a fundamental part of the aims of the ACRD. It is reassuring to see that the project is on track for completion next year, despite recent challenges.”

Cllr Jenny Laing, Leader of Aberdeen City Council, said: “I am delighted that things are progressing so well with the full fibre project. Not only are our corporate sites now able to connect to gigabit speed connectivity but the additional community benefits provided by Neos Networks have been exceptional. Improving connectivity in our city is essential to making our region more attractive, helping people to work from home as well as keep families and friends well connected. The full fibre project is key in helping to drive regional economic growth.”

Iain Stewart, UK Government Minister for Scotland, said: “The past year has shown how essential fast and secure internet connections are for our public services. From hospitals to schools, 93 public buildings in Aberdeen and Aberdeenshire are now benefitting from full fibre connectivity thanks to the City Region Deal.

The UK Government is investing more than £1.5 billion into City Region and Growth Deals across Scotland, helping communities to build back better from the pandemic.”

Kate Forbes, Scottish Government Cabinet Secretary for Finance and the Economy, said: “I’m very pleased to see the progress that’s been made in the roll-out of the Full Fibre Infrastructure Project, improving the connectivity that is required by so many vital local public services, including a temporary vaccination centre, playing a key community role in our nationwide response to the pandemic.

The Scottish Government is contributing £125 million over ten years to the Aberdeen City Region Deal, supporting the region’s economic recovery by creating jobs and providing the commercial infrastructure to support and attract businesses to Aberdeen and the surrounding areas. We are also investing an additional £254 million over the same time period to facilitate a more significant boost to the economy of the North East and contributing significantly to this project.”

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Better business connectivity: Neos Networks unbundles further 201 exchanges across the UK, on track for 550 by end of year

  • Neos Networks
Edge, Ethernet

Network enhancement across South Wales, North East England and Scotland will further complement the UK Telco’s existing expansive footprint and bring connectivity services of up to 100Gbps to more businesses across the nation

LONDON, UK, 8th June 2021:

Neos Networks, one of the UK’s leading connectivity providers, today announces the unbundling of a further 201 exchanges. This is part of the UK telco’s rapid expansion programme to have 550 exchanges on-net by the end of the year with capacities of up to 10Gbps and 100Gbps.

The exchange unbundling, which is taking place across the length and breadth of the nation; from the South of Wales to the North East of England and into and around Scotland, will help organisations future-proof their digital ambitions as the worst of the COVID-19 pandemic passes.

The UK telco has already built a substantial network across the UK, designed to improve and enhance the connectivity requirements of enterprise and public sector organisations, as well as enable wholesalers, network operators and ISPs to take advantage of existing infrastructure, rather than invest capital into their own build programmes. Known for its quality of service and high NPS scores, the UK telco has become a premier partner for UK organisations looking for high speed, high capacity connectivity, and the building of these exchanges is set to further expand its footprint.

So far, 409 exchanges have been unbundled, growing the telco’s network to 24,480km. The end goal of having 550 exchanges up and running by the end of the year is on track, with each exchange being built resiliently and set to deliver capacities of 100Gbps.

Since September 2020 201 new exchanges are available, with the telco having drawn on its 20 years of industry knowledge and experience to keep the project running on time despite the difficulties and complexities brought about by the pandemic.

As the UK government looks to future-proof the nation’s digital ambitions, with 85% of premises promised access to fibre connectivity by 2025, the exchange rollout and expansion programme will be crucial in helping organisations to deliver the connectivity services that help achieve this goal.

Neos Networks is perfectly placed to support the backhaul requirements of large organisations as well as emerging ALTNETs, having most recently announced a partnership with broadband provider toob. This partnership will support the emerging telco’s connectivity offerings across South of England, and is part of the UK telcos wider programme of partnering with like-minded businesses to help future-proof the UK’s digital future.

All exchanges will be available via Neos Networks’ customer portal LIVEQUOTE, which provides quoting, ordering, and price comparison capabilities via its own network and those of leading thirds parties. The announcement comes at an exciting time for Neos Networks, which has recently launched its new EoFTTx solution.

By the end of this year the telco will have a network spanning over 30,000km in size, one of the largest high capacity business Ethernet networks in the UK, as well as a footprint of 90 data centres and over 800 points of presence (PoPs).

Speaking in reaction to today’s announcement, Colin Sempill, CEO, Neos Networks said

“As the government looks to achieve better fibre connectivity across the country, projects such as our edge expansion rollout are critical in helping organisations make this a reality.

“We’ve been regularly keeping the market updated with our progress in terms of the number of exchanges unbundled and are delighted to announce this further 201, especially as we’ve been able to complete these on schedule despite the testing environment of the pandemic. Showing our continued commitment to support customers with best in class connectivity.”

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£10.5m full fibre network from Neos Networks to power economic growth across Aberdeenshire

  • Neos Networks

The 18-month full fibre project will benefit hospitals, schools and local businesses

LONDON, UK, May 6 2020 Neos Networks, one of the UK’s leading connectivity providers, today announces that it has been awarded a £10.5m full fibre project by Aberdeenshire Council, spanning up to 200km, with the aim of improving the delivery of public services to the community and boosting economic activity and quality of life in the area. This latest collaboration is a continuation of a 20-year-strong partnership between the two parties.

The project comes under the banner of the Aberdeen City Region Deal (ACRD). It is part of a funding allocation designed to improving the region’s digital infrastructure, key to the long-term future of the local economy. Funding from the Aberdeen City Region Deal provides the opportunity to create a sustainable digital infrastructure from which the region can transform into a world-class digital area.  At the core is the need to deliver ultrafast connectivity and to use this to: deliver excellent public services; grow existing businesses; attract further investment; create new businesses; support mobility; protect the environment; and enhance the area’s attractiveness as a place to live and work.

The 18-month project is being delivered by Neos Networks combining its existing extensive fibre network with Physical Infrastructure Access (PIA) to create a new Dark Fibre network, allowing for quicker delivery and realisation of economic and social benefits in the area.

The project will provide gigabit dark fibre out to public sector locations such as schools and NHS sites in a number of towns in a belt around Aberdeen City. Aberdeenshire Council, Aberdeen City Council and NHS Grampian will benefit directly as the users of the fibre to deliver services and improve efficiency. In addition, Neos Networks will further invest in the infrastructure and offer capacity and services to mobile operators and internet service providers. This will increase service availability and speeds for residents and businesses in Aberdeenshire. It will also ensure that the region is fit for the 21st century, and will complement the existing gigabit fibre offer in the city.

The end-to-end full fibre network will initially connect 189 public sector sites across the region. Aberdeenshire residents will benefit from limited disruption with Neos Networks using 43km of its existing dark fibre network to reduce the amount of construction during implementation. This will then be supplemented with 130km of new Dark Fibre network that will be created to maximise the number of premises served for the budget.

This optimum use of existing and new fibre pathways allows Neos Networks to reach more locations than a conventional construction project reducing the total construction requirement by around 80%.

Public Sector Director at Neos Networks, Martin Samuel said: “Improving the region’s digital infrastructure is key to the long-term sustainable future of the local economy. This collaborative partnership is about maximising Aberdeenshire Council’s resources and providing the best value for money possible.

Our shareholder SSE plc’s employer ranking of first in Scottish Business Insider’s Top500 Index 2019 means we are committed to supporting Scotland’s economic growth for the long-term. In greenlighting this initiative, Aberdeenshire Council is investing for success, not just for now, but for the next 25 years. This access to full fibre connectivity will help to reduce inequalities and level the playing field for economic, environmental and social progress for Aberdeen and surrounding areas.

Until now, many local residents and businesses have relied solely on the incumbent to meet their connectivity needs. We’re delighted that this new, gigabit-capable network will offer another option in the region, benefitting the community for years to come.”

Jim Gifford is the chair of the Aberdeen City Region Deal Joint Committee, and leader of Aberdeenshire Council. He said: “The digital elements of our City Region Deal are among the most important, in terms of helping businesses and communities see a demonstrable change thanks to the Deal. The ACRD remains about being progressive, delivering tangible benefits and laying out a road map for the future to ensure the ongoing stability of our region. We can all agree that in the current circumstances that is almost more important than ever.

My thanks to the teams who have worked in partnership with Neos Networks, the NHS and the other Deal partners to sign and agree this important milestone. I look forward to seeing the benefits being delivered for both the public sector and those companies or communities who access this network.”

UK Government Minister, Douglas Ross said: “The coronavirus pandemic has reinforced how critical digital infrastructure is to everyday life and businesses across the country, so I’m pleased the UK Government is able to support this rollout of full fibre connectivity to communities as part of its £125 million Aberdeen City Region Deal investment.

The UK Government has committed over £1.4 billion to city and growth deals across Scotland, promoting opportunities, creating jobs and attracting further investment.”

Michael Matheson, Cabinet Secretary for Transport, Infrastructure and Connectivity said: “The Scottish Government is investing £125 million in the Aberdeen City Region Deal to deliver inclusive economic growth to the North East. Establishing new digital infrastructure is a key facet of this and I’m pleased to see this exciting project take another step forward.

The deal, which was signed in 2016 under different circumstances, will now be even more crucial to the recovery of the region’s economy following the Covid-19 pandemic, and complements our commitment to deliver superfast broadband access to every home and business in the country through the R100 programme.”

“Improving the region’s digital infrastructure is key to the long-term sustainable future of the local economy. This collaborative partnership is about maximising Aberdeenshire Council’s resources and providing the best value for money possible. Until now, many local residents and businesses have relied solely on the incumbent to meet their connectivity needs. We’re delighted that this new, gigabit-capable network will offer another option in the region, benefitting the community for years to come.”

Martin Samuel, Public Sector Director at Neos Networks

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toob partners with Neos Networks to support its fibre rollout across Hampshire and Surrey regions

  • Neos Networks

toob to utilise Neos Networks’ extensive UK fibre network to deliver reliable broadband services

LONDON, UK, 5 May 2021 Neos Networks, one of the UK’s leading connectivity providers, today formerly announces a partnership with broadband provider toob, supporting the emerging telco’s connectivity offerings across the South of England.

The partnership, which originated in June 2020 with the signing of a 20-year contract, will enable toob to utilise existing Neos Networks subducts to deploy its network. This will help toob to expand its network footprint to provide customers with its full fibre broadband connectivity.

The two telcos have been working closely over the past year to deploy a connectivity project across Southampton. A new project across Camberley and Farnborough, Surrey is set to commence rollout later this year.

Through utilising Neos Networks’ pre-existing infrastructure, toob will avoid the need to commence costly, time-consuming digs that are disruptive to local residents. This will enhance deployment speeds, keep costs down and is a more environmentally conscious decision.

The relationship supports toob’s Southampton network to deliver service to more than 100,000 premises, with the new network in the Surrey towns of Camberley, Farnborough, Ash and Aldershot delivering service to a further 100,000 premises.

The partnership is part of larger efforts to help drive the UK’s connectivity ambitions and futureproof the South of England by expanding regional connectivity opportunities. The rise of Alternative Network Providers (Altnets) is a key part of this, offering impressive and competitive connectivity alternatives versus the major UK network providers.

The announcement of the partnership comes as Neos Networks continues its own substantial network expansion programme, which will see the trusted UK telco grow its fibre network to over 30,000km by the end of 2021. The business is also significantly developing its exchange footprint with over 550 exchanges on-net by the end of the year.

Joanne Green, SD for Public Sector and Transport at Neos Networks said: “We are delighted to be a trusted partner for toob, an emerging UK telco with ambitious growth plans. This is a great collaborative relationship and a clear example of how Neos Networks is committed to supporting rapid network expansion that aids the futureproofing of the UK’s digital economy. These Hampshire and Surrey regions in the South of England, often overlooked compared to popular urban districts, will benefit hugely from the partnership.”

Nick Parbutt, CEO at toob said: “toob is rapidly expanding its network to allow consumers and small businesses to fully benefit from the advantages of full fibre supported by Neos Networks infrastructure.  The partnership with Neos Networks will be a significant help in our drive to deliver a network to more than one million premises over the next six years.  This is an exciting time for the telecoms industry, and we are delighted to be working with partners such as Neos Networks to deliver the infrastructure the country needs.”

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Neos Networks launches business grade Ethernet FTTx service, providing coverage across the nation

  • Neos Networks

Cost-effective, sub 1Gbps connectivity now available to businesses across the UK looking for a hybrid Ethernet solution

LONDON, UK, April 20 Neos Networks, one of the UK’s leading connectivity providers, today announces the launch of its Ethernet over FTTx (EoFTTx) service. The cost-effective sub 1Gbps solution has been purpose-built to support growing demand for a full suite of business ethernet services. Neos Networks can now fully support a range of capacities all the way up to 100Gbps through its online pricing portal LIVEQUOTE, making it a one-stop shop for its customers’ connectivity needs.

The EoFTTx solution has been designed to revolutionise the market. Enabling end-user businesses, public organisations, service providers and alternative networks providers to access Ethernet services at lower capacities and at a lower price point without having to compromise on quality. The service is perfect for organisations operating smaller sites that are unsuitable for services 1Gbps and above, but are too mature for broadband connectivity.

Neos Networks is utilising its own expansive fibre network as well as Openreach’s access product to deploy Ethernet over FTTx via Ethernet over Fibre to The Cabinet (EoFTTC) and Ethernet over Fibre to The Premise (EoFTTP). Neos Networks will provide both copper and fibre services. Should full fibre services be available in your region, it will always be offered in the first instance supporting the UK’s digital ambitions to better connect the nation.

As the UK government looks to futureproof the nation’s digital ambitions, with 85% of premises promised access to fibre connectivity by 2025, Ethernet over FTTx will become a critical component in helping to meet this target. Ensuring businesses have access to a fibre connectivity solution that meets their needs. The service is set to further complement Neos Networks’ existing product portfolio, enabling the UK telco to support the connectivity requirements of an even greater number of businesses across the nation.

The announcement comes as Neos Networks continues its substantial network expansion programme, which will see the trusted UK telco grow its own fibre network to over 30,000km by the end of 2021. The business is significantly developing its exchange footprint with over 550 exchanges on-net by the end of the year.

The solution is available via Neos Networks’ customer portal LIVEQUOTE which provides quoting, ordering and price comparison capabilities via its own network and those of leading third parties, for business connectivity up to 100Gbps across the UK. Late last year LIVEQUOTE underwent a multi-million-pound upgrade, bringing more simplicity, convenience and choice for UK businesses looking to acquire a connectivity solution.

Mark Charlesworth, Product Director, at Neos Networks stated: “We are delighted to unveil Ethernet over FTTx as our first product launch from our new brand Neos Networks. The launch signifies our commitment to bringing best in class connectivity solutions to UK organisations as their business requirements evolve.

Hybrid Ethernet solutions like EoFTTx enable more organisations to access high quality business connectivity services. This, in turn, will help support the UK’s drive for greater fibre connectivity.”

Simon Willmott, Director of Wholesale Business Development, at Neos Networks said: “Neos Networks provides high quality, cost-effective, business-grade services to the market. When our customers asked us to provide sub 1Gbps connectivity, we knew we needed to deliver a solution that would not just be fit for purpose, but was also developed to a high standard and remained cost-effective.

Ethernet over FTTx is an extremely exciting addition to our expanding product portfolio and will further support the diverse demands of our customers. It’s launch comes at a time where our network expansion programme is allowing us to reach and support more businesses across the UK than ever before, really helping us to support the nation’s digital ambitions. By enabling the connectivity ambitions of our customers today, we are helping to futureproof the UK business economy of tomorrow.”

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SSE Enterprise Telecoms becomes Neos Networks

  • Neos Networks
Project Edge

Fast growing UK telco unveils new name and brand reflecting the company’s increasingly significant role in the UK’s digital future

LONDON, UK, 31 MARCH 2021 SSE Enterprise Telecoms, one of the UK’s leading infrastructure-based connectivity providers, today announces the launch of its new brand. Coinciding with the start of a new financial year, the company will now be known as Neos Networks.

The rebrand is part of the company’s wider business transformation journey, which began in 2019 when Infracapital acquired 50% of the business with SSE Group retaining 50%. With ambitions to further consolidate the company’s position as the premier B2B connectivity partner across the UK, the rebrand to Neos Networks gives the company a clearer, more recognisable and relevant long-term identity in the telecoms market – independent from both of its investors.

Neos Networks, meaning “new network”, was the company’s trading name prior to its acquisition by SSE Group in 2003.  It is still widely recognised and holds a great deal of positive association within the telecoms industry. Alongside the new logo, representing the continuous connection between Neos Networks and its customers, the rebrand embodies the company’s vision to continue developing a new network, purpose built for the specific high capacity, high resilience needs of UK businesses. Neos Networks remains committed to providing superior delivery, outstanding customer experience, commercial innovation and technical excellence.

As part of the rebrand, Neos Networks has also updated its company values to ensure employees are aligned in a spirit of collaboration, partnership and integrity. Recently launched, these principles reflect Neos Networks’ employees’ aspirations and commitments in relation to ambition, simplicity, service, expertise, teamwork and safety. They empower Neos Networks’ employees to realise their full potential and deliver on the company’s wider goals to grow its network and ensure superior customer experience is recognised across UK businesses.

Colin Sempill, CEO at Neos Networks, said: “Our new name, Neos Networks, embodies our mission to build a new network for UK businesses that has the specific high capacity, high resilience that they demand.

“As capacity requirements continually increase for businesses, there is a growing need for a new network solution to meet current and future demand, delivering much needed high bandwidth, high resilience services across the UK and Neos Networks will continue to deliver that network.

With decades of experience and a relentless focus on customer experience our customers – many of whom are responsible for the UK’s Critical National Infrastructure – will benefit from one of the fastest growing high capacity networks in the UK – and we’ll continue to expand it in the months and years ahead.”

Vicky Bori, HR Director at Neos Networks, said: “Employees want to feel connected to the organisation they work for and its culture, which is why it was important to us to ensure everyone at Neos Networks can identify with the new brand at a personal as well as a professional level. This has meant reshaping our company values and purpose, to mirror the ways of working that truly drive us.

Our new company values are a core pillar of Neos Networks. They will play a key role in reinforcing the company’s positioning as an independent and agile telecoms infrastructure business, built around a strong pool of industry experts, intent on seeking out new opportunities, continually developing our knowledge and capabilities, and consistently exceeding customer expectations.”

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Neos Networks wins contract to provide connectivity services for Scotland’s largest offshore wind farm

  • Neos Networks

The £3bn Seagreen project is due for completion in the North Sea in 2022/23 and will be one of the UK’s largest sources of renewable energy, powering over a million homes.

LONDON, UK, 19th January 2021 Neos Networks, one of the UK’s leading connectivity providers, has today announced it will provide the communications infrastructure for what will be Scotland’s largest offshore wind farm.

Once complete in 2022/23, Seagreen offshore windfarm will be capable of generating 1075MW from its 114 North Sea turbines – enough to power 40% of all Scottish homes. A joint venture partnership between SSE Renewables and Total is investing £3bn into the project, with onshore construction already underway and offshore construction due to get underway later this year.

Having been selected to spearhead the project following a competitive tender process, Neos Networks will be responsible for the installation of a comprehensive Wide Area Network (WAN) between the substation at Tealing, Dundee, and the operations centre in Montrose. The connection will provide offshore wind farm engineers based at Montrose with the visibility of supervisory control and data acquisition (SCADA) and technical equipment at Tealing needed to manage the distribution of power to the substation. This will maximise the operational efficiency of Seagreen and help it remain compliant from regulatory and health and safety perspectives.

The role of Neos Networks will be to facilitate the flow of data between the offshore wind farm’s planned substation and onshore operations centre, to allow for crucial data analysis. By enabling the transfer of data between on and off-shore sites, the UK telco will be providing access to important insights into power, temperature and energy trends.

Today’s announcement forms part of Neos Networks’ significant network expansion programme. The UK telco is committed to supporting the roll-out of business connectivity projects that will help futureproof the country and drive the nation’s digital ambitions.

Paul Clark, SSE Relationship Director at Neos Networks, said having reliable connectivity was essential to help support the smooth running of such a large-scale windfarm:

“Telecoms infrastructure companies like ours play a vital role in keeping businesses connected and their operations functioning properly. Given the complexity of this project, our vast experience in developing critical infrastructure projects will be essential. We’re also able to bring our expertise gained from other renewables projects to bear, as well as our access to cutting edge technologies.

“We have already delivered logistical support on 19 wind farms within SSE Group’s portfolio, so we look forward to supporting efforts to get Seagreen up and running. We are also proud to support the overall Seagreen offshore wind farm project which will play a huge role in helping the UK meet its Net Zero targets as well as provide an estimated £1bn boost to the nation’s economy.”

Mick McCaffery, Seagreen Systems Project Manager, added the experience of Neos Networks in servicing complex offshore renewables sites made it the best fit for Seagreen:

“Neos Networks has a strong pedigree in delivering wind farm network infrastructure and a comprehensive understanding of the consequences, should a wind farm become un-operational. As such, we are confident they will bring the necessary experience and expertise to deliver a solution that will help prevent such a scenario. We’re pleased to have a partner of this calibre on board, which will undoubtedly be to the benefit of the region and the country at large.

“The UK needs to be generating 40GW of offshore wind power by 2030 to contribute toward Net Zero targets, so projects with the scale and ambition of Seagreen will be vital components of that low carbon vision.”

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Neos Networks supports Telent to bring highly resilient connectivity to the UK’s Maritime & Coastguard Agency

  • Neos Networks

Ethernet network will be deployed to support Telent’s delivery of a new fibre-based network to ensure 165 of the HM Coastguard’s remote radio locations are connected 24/7, 365 days a year, helping to keep the public safe at sea

LONDON, UK, 12 January 2021 Neos Networks, one of the UK’s leading connectivity providers, today announces a partnership with Telent, a leading UK technology and network services company, to keep the Maritime and Coastguard Agency’s (MCA) remote radio sites connected to support the public’s safety at sea.

Operating remote sites across the length and breadth of the UK, the MCA is in charge of public safety around the nation’s coastline and out at sea. The organisation’s most recent annual report reveals that the coastguard responded to over 31,000 incidents of distress and 999 calls in the last year showing its critical importance. However, with many of its coastguard radio sites located in remote, hard to access locations, finding appropriate network services that would ensure always available connectivity posed a challenge.

The project will see Neos Networks connect four data centres and utilise its existing expansive footprint to deploy a resilient Ethernet network directly into 165 of the MCA’s remote radio sites located around the UK coastline, supporting Telent to keep them online 24/7, 365 days a year.

Specialists in the design, deployment and management of key parts of the UK’s Critical National Infrastructure, Neos Networks and Telent have both become trusted partners for some of the UK’s most critical industries as well as blue light services.

The announcement comes during a period of significant network expansion for Neos Networks, with the company having recently announced plans to double their network reach, with over 550 BT exchanges due to be unbundled and over 30,000km of fibre network available by the end of 2021. Today’s partnership news further complements this expansion programme.

Joanne Green, Sales Director for Public Sector and Transport at Neos Networks, said: “Neos Networks has become a trusted voice in managing and deploying Critical National Infrastructure for some of the UK’s most vital organisations. Today’s announcement with Telent is a further example of this trust, and a testament to the work our deployment and management teams do on a daily basis to keep customer networks resilient and secure.

“As we continue to embark on a period of rapid growth and expansion, partnering with like-minded businesses such as Telent will be key in bringing high capacity, highly resilient services to more UK organisations, keeping our critical infrastructure safe and futureproofing the UK’s digital ambitions as a result.”

Peter Moir, Managing Director of Network Services at Telent, said: “At Telent, we pride ourselves on being at the heart of critical digital infrastructure. With a deep understanding of the blue light sector, in addition to our experience in delivering critical communications networks, we’re pleased to partner with Neos Networks to support the MCA with always-on, best-in-class connectivity.

The demands of a 24-hour search and rescue team means that downtime is never an option.  By being at the forefront of technology deployment, together we will ensure that the new network delivers performance and reliability, so we can support the important lifesaving work of HM Coastguard. Neos Networks is the perfect partner to ensure we’re able to deliver an efficient and reliable solution to help keep the public safe at sea.”

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Scotland’s digital infrastructure boosted with next generation connectivity from Neos Networks

  • Neos Networks

High capacity 100Gbps connectivity services delivered into DataVita data centre set to futureproof Scotland’s businesses and public sector organisations

LONDON, UK, 17 December 2020 Neos Networks, one of the UK’s leading connectivity providers, today announces that Scotland’s digital capabilities have received a significant boost with the delivery of critical, high capacity network infrastructure into the DataVita data centre, Scotland’s only purpose-built hyper-secure tier 3 facility.

As a provider of diverse connectivity directly into DataVita, Neos Networks is able to offer separate routes for the network into the data centre and public infrastructure, to maximise bandwidth, minimise latency and deliver optimum service levels. The project will help deliver speeds of 100 gigabytes per second (Gbps) to Scottish businesses and public sector organisations, enabling them to benefit from the next generation of high speed connectivity.

With its new network infrastructure, the DataVita data centre will support the deployment of 5G networks, which will underpin the roll out and adoption of technologies such as Cloud, the Internet of Things (IoT) and the Industrial Internet of Things (IIoT). And with the connectivity provider’s UK-wide network, Scotland’s businesses will no longer have the region’s connectivity limited by geographical constraints. Better access to these digital services will particularly support the manufacturing, finance, and public sectors, as well as the Scottish economy.

Managing Director, Wholesale at Neos Networks, Sarah Mills, said: “Increasingly, we’re seeing social impact as the driving force behind enterprise connectivity. This is not merely a functional deployment to keep businesses ticking along, but a project that will help to drive Scotland’s digital economy and open up new possibilities for the public.

The importance of digital has been highlighted of late. Our reliance on connectivity is rising greatly. If we are to futureproof Scotland’s economy, it’s critical that the infrastructure to support 5G and IoT is in place. We cannot afford to let connectivity be the obstacle for the great companies and institutions we rely upon, when they strive for better.”

Danny Quinn, Managing Director at DataVita, added: “Digital connectivity has never been more important, given the situation we find ourselves in today. The addition of this infrastructure is a substantial upgrade to what we have available in Scotland and will support continued working from home and the development of new industries that rely on access to high levels of connectivity, as well as helping to underpin the greater adoption of technologies and trends such as IoT and smart cities.”

The new infrastructure directly connects DataVita to Neos Networks’ more than 20,000km UK-wide network. As a result, Scotland’s businesses will have easy access to next generation connectivity and Service Providers and Mobile Network Operators (MNOs) will have access to a more expansive network when rolling out connectivity and 5G services.

Neos Networks designed and managed the entire 100Gbps connectivity project, from design stage to full data deployment.”

James King, Chairman of Host in Scotland, a Scottish Futures Trust initiative to represent and promote the interests of the Scottish data centre sector industry said: “We welcome this important development in strengthening connectivity and capacity in Scotland, and the investment by Neos Networks into DataVita demonstrates the capability of Scottish data centres to satisfy ever-growing demand for digital services. The ability for Scottish-based providers to attract and deliver high quality, secure, low carbon data storage is of critical importance to the growth of this sector and of the economy, and we are keen to work with others to further develop this space.”

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Neos Networks connects first 22 public sector sites across Aberdeen city as part of £10.5m full fibre investment project

  • Neos Networks
Smart cities

Neos Networks’ multi-phase connectivity project is bringing best-in-class connectivity to vital public services across the city centre and wider region

LONDON, UK, 14 DECEMBER 2020 Neos Networks, one of the UK’s leading connectivity providers, today announces the delivery of gigabit-capable connectivity to 22 public sector sites, including priority NHS and education facilities in the area. This project is part of Neos Networks’ wider drive to create better infrastructure across the UK to futureproof digital ambitions while improving the connectivity of local public sector organisations and businesses.

Neos Networks was awarded the Dark Fibre project for Aberdeenshire Council, NHS Grampian and Aberdeen City Council in March 2020. The project spans 275km across the Aberdeenshire region and is being rolled out in stages from now, throughout 2021, and into 2022. It will help to deliver improved public services to key public sector locations in a number of towns around Aberdeen city.

The project comes under the banner of the Aberdeen City Region Deal (ACRD) which is part of a funding allocation designed to improve the region’s digital infrastructure, key to the long-term future of the local economy. Funding from the ACRD provides the opportunity to create a sustainable digital infrastructure from which the region can transform into a world-class digital area.

Neos Networks has delivered the first phase of the project on time and on budget, despite the added difficulties posed by COVID-19. This segment is one of six implementation stages connecting 190 public sector sites across the Aberdeenshire region in total. The initial batch of 22 sites will benefit from full fibre connectivity once lit by a WAN provider. This is critically important in the current environment, where more organisations are having to work remotely and are reliant on robust, secure connectivity to keep people connected and ensure the smooth running of operations.

High-speed, high capacity connectivity is particularly crucial for education and healthcare organisations during these difficult times. Institutions such as Aberdeen Royal Infirmary, Royal Cornhill Hospital, Woodend Hospital and Summerfield House will all be the beneficiaries of gigabit-capable connectivity.

In addition, Neos Networks will further invest in the infrastructure and offer capacity and services to mobile operators and internet service providers. This will increase service availability and speeds for residents and businesses in Aberdeenshire, who will no longer be reliant on the sole incumbent, bringing more competitive pricing to the county.

As well as network benefits, multiple community benefits are being delivered with the project, including five apprenticeships across local schools in the area. One apprentice from Alford Academy is already in place and working on Neos Networks’ Programme Team, plus three other apprentices are in situ through its sub-contractor, C-Plan, supporting field and project activities.

Sector Director for Public Sector at Neos Networks, Martin Samuel said: “This project will bring best-in-class connectivity to the region, during a time when it’s most needed and will help to futureproof the area for years to come.

As a trusted partner in rolling out and managing critical national public sector telecoms infrastructure, Neos Networks was brought on board by Aberdeenshire Council in March 2020. And despite the challenges that COVID-19 has posed, working in partnership with the Aberdeenshire team, we’ve been able to successfully deliver the first phase of the project – on time and on budget. We’re also well on track to deliver 41 sites, just out from the city centre, as part of segment two by Spring 2021.

We are delighted with the supportive partnership we have jointly established with Aberdeenshire and look forward to continuing to deliver this key infrastructure for the digital enablement of the region.”

Aberdeenshire Council leader, Councillor Andy Kille, said: “Any steps taken towards better connectivity for Aberdeenshire are hugely welcome and we all back the work taken to roll out this vital part of the City Region Deal project. The benefits of access to better digital services will have a lasting economic impact and will make a difference to businesses in Aberdeenshire. This will, in turn, benefit the people of Aberdeenshire more generally.”

Councillor Jenny Laing, Chair of the Aberdeen City Region Deal, said: “Digital connectivity is even more important now, with more people working from home due to the pandemic. With the first segment being completed, this is a huge achievement for the City Region Deal. This project will make a difference to the service availability and speeds for residents and businesses in the region.”

Michael Matheson, Cabinet Secretary for Transport, Infrastructure and Connectivity, said: “I am pleased to see the progress of this enabling digital project. By connecting Aberdeenshire Council sites to the fibre, it will improve the delivery of some of our vital public services such as education, health and transport. All of this will contribute to the Scottish Government’s mission to drive a sustainable and economic recovery for the region.

The Scottish Government is a full partner in the Aberdeen City Region Deal, contributing £125 million over 10 years. The investment in this project through the Deal will contribute to the region’s economic recovery by creating jobs, and providing the commercial infrastructure to support and attract businesses to Aberdeen and the surrounding areas.”

UK Government Minister, Iain Stewart, said: “The installation of gigabit-capable networks will deliver a significant speed boost for the region and greatly benefit businesses, public services and households.

The UK Government is supporting the rollout of faster broadband both through its City Region Deal investment and also through its Gigabit Broadband Voucher Scheme.

We recently announced we were teaming up with the Scottish Government’s Broadband voucher scheme to provide up to £8,500 for businesses and up to £6,500 for homes to get connected, and I encourage everyone eligible to take advantage of this.”

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Perth & Kinross Council selects Neos Networks to deliver high capacity, ultrafast connectivity to support future smart city ambitions

  • Neos Networks

Gigabit-capable connectivity project delivered through Government’s RM6095 agreement is set to benefit local government, business, education and more

LONDON, UK, 10 December 2020 Neos Networks, one of the UK’s leading connectivity providers, today announces that it has been awarded a major gigabit-capable connectivity project by Perth & Kinross Council, spanning 19km, to boost economic activity in the area. As the hometown of SSE Group, and the location of an Neos Networks office and a dark Network Operations Centre, the project is of particular importance to the national telecoms infrastructure provider. The award also represents the first gigabit-capable infrastructure project for Neos Networks through the Government’s RM6095 agreement, which aims to provide UK public sector bodies with fibre optic infrastructure.

High speed, high capacity connectivity will benefit the entire local community, including educational institutions, council buildings, leisure centres, care homes and residential homes, as well as public buildings near to the new 3,000-site West Perth housing development. This end-to-end full fibre network will be brought to 31 locations across the city region, to support the modern-day connectivity demands of increasingly integrated community assets, with the connectivity capabilities needed to facilitate next generation technologies such as 5G and Internet of Things (IoT), as well as Perth & Kinross Council’s future smart city plans.

Funding of £1m has been made available for Perth & Kinross Council via the Department for Digital, Culture, Media & Sport as part of the Local Full Fibre Networks Fund, which is committed to enhancing digital capabilities in the public sector. Nearly £1m of UK Government funding for digital connectivity from the Tay Cities Deal is also being used to assist with the project.

Neos Networks will build on its established regional network infrastructure using 5.4km of Physical Infrastructure Access (PIA) ducts as well as 3.9km of existing Perth & Kinross Council assets. The economical use of existing and new fibre pathways will enable Neos Networks and Perth & Kinross Council to reach more locations than would have been possible versus a traditional network build project. This will allow for quicker delivery and accelerated realisation of economic and social benefits in the area. High speed, low latency connectivity to data centres will also help to enable cloud connectivity for businesses and Fibre-To-The-Home services for residents towards the end of 2021.

Martin Samuel, Public Sector Director at Neos Networks, said: “Providing the Perth community with the digital infrastructure it needs to thrive is a cause that we feel strongly about, with SSE Group being a major employer in the area and Neos Networks having an office and a dark Network Operations Centre located in Perth. As such, it’s poignant that Perth & Kinross should be the first region we deliver gigabit-capable connectivity to via the RM6095 agreement.

Once the network is fully operational in the second half of 2021, the deal will see us serve the local community for the next 20 years, helping to future-proof the region against the ever-growing demands of the digital economy. Our collaboration with the local authority will help to enable Perth’s smart city ambitions, with a very well-connected public sector and digitally empowered businesses that drive prosperity in the region and remove any connectivity related barriers to success.”

Councillor Angus Forbes, Convener of Perth & Kinross Council’s Environment & Infrastructure Committee, added: “Our vision is for Perth to becomes Europe’s most sustainable small city, outlined in the Perth City Plan. The population of our city is growing, and we are actively promoting city-wide smart design through the provision of digital platforms and infrastructure to make the city smarter and to cope with rising demands for more capacity.

The gigabit-capable connectivity provided by Neos Networks is a key part of futureproofing not only our city but also the wider Perth and Kinross rural area. Neos Networks’ technical expertise in enabling smarter cities, combined with its ability to undertake this project as economically as possible with minimal disruption, means that we’ll be getting great value for our investment alongside our ongoing collaboration over the next 20 years.”

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Colt to bring high-capacity bandwidth to the UK’s major cities with 100Gbps NNIs from Neos Networks

  • Neos Networks
EPL vs EVPL

NNIs acquired via pricing portal LIVEQUOTE will be deployed to support the UK’s increasing demand for high bandwidth connectivity services

LONDON, UK, 1 October 2020 Neos Networks, one of the UK’s leading connectivity providers, today announces that it has been selected by Colt Technology Services, a global network and voice services provider, to deploy two 100Gbps Network-to-Network Interfaces (NNIs) across its UK network. UK cities including London and Manchester will be able to access multiple high-bandwidth 10Gbps Ethernet services as a direct result of the deployment.

According to Ofcom, the UK is leading the way compared with other large European countries when it comes to accessing superfast connectivity services. And the nation’s appetite for high capacity continues to increase. Telco challengers Colt and Neos Networks support this further by enabling greater access to these high bandwidth services, with the latter currently embarking on a significant expansion programme to significantly grow its network reach.

NNIs provide a high bandwidth single point of access into Neos Networks Ethernet footprint and can act as an accelerator in enabling access to high-capacity connectivity services. Neos Networks is one of the only UK telcos to offer pervasive 100Gbps NNIs via its price comparison tool, LIVEQUOTE and Colt is one of the first partners to take advantage with customer circuits already deployed and delivered over the two NNIs.

Neos Networks which currently operates a 20,000+km UK wide network is currently embarking on a period of significant network expansion, with plans to unbundle over 550 exchanges with up to 100Gbps capacity. This investment will help further enable Neos Networks and its partners to facilitate 10Gbps Ethernet across the country.

A core requirement for Colt in choosing its high-capacity network partner was that it needed to have the same relentless focus on excellent standards, customer-centric services and speed of delivery. Neos Networks, which has a long-standing relationship with Colt, and over 20 years of industry expertise, shares these same standards. The business has also made a name for itself by providing best in class delivery experiences to its customers, differentiating it from its peers and making it a perfect fit for partnerships.

This deal will take the partnership to the next level, helping provide Colt’s customers across the UK with access to the high capacity connectivity services they require.

Douglas May, Manager, Carrier Relations, Western Europe, US and CA at Colt said: “Our customers choose Colt based on our net proposition, quality of service and very high service level agreement (SLA) standards. We needed a high-capacity network partner that would mirror our values and Neos Networks was the obvious choice. The business is in a perfect place to support us in delivering exceptional high capacity services that will help support our customers grow and futureproof the wider UK digital economy.”

Simon Willmott, Sector Director for Service Providers, at Neos Networks said: “Neos Networks is embarking on a period of significant network expansion to bring greater connectivity to businesses across the UK. Being able to offer high-capacity services to more UK regions is a critical part of what we’re trying to achieve.

“We are delighted that our long-term partner Colt has become one of the first to purchase 100Gbps NNIs from us.  This shows their forward-thinking nature and trust in our services and relationship. In today’s digital first environment businesses need access to the very best connectivity products and NNIs being accessible via our LIVEQUOTE pricing portal is a revolutionary step for the industry and will help further drive the UK’s high-capacity ambitions.”

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UK high capacity fibre network expanded as Neos Networks announces new investment to futureproof UK business connectivity and facilitate 5G rollouts

  • Neos Networks
  • Ethernet ,
MPLS vs Dark Fibre
  • UK Telco is unbundling a further 259 BT Exchanges by the end of 2021 to significantly grow network, bringing total unbundled Exchanges to 550
  • 100Gbps and 10Gbps services will be offered as standard from newly unbundled Exchanges
  • Three UK is utilising expanded Exchange footprint to establish enhanced 4G and brand new 5G networks

LONDON, UK, 24 September 2020 Neos Networks today unveils its significant network expansion programme, set to bring high capacity 100Gbps and 10Gbps services to businesses across the nation, facilitate 5G rollouts and aid in the deployment of next-gen connectivity technologies such as the Industrial Internet of Things (IIoT).

The company will nearly double its number of unbundled BT Exchanges in just over a year, enabling its customers to bring high capacity fibre services to the doorstep of approximately 80 per cent of UK business premises. These services will be available through Neos Networks’ customer portal, LIVEQUOTE, which provides quoting, ordering and price comparison capabilities, via its own network and those of leading thirds parties, for business connectivity from 10Mbps to 100Gbps across the UK.

As part of the accelerated expansion programme, Neos Networks, renowned for its delivery excellence and best in class deployment teams, is delivering connectivity to Three UK, with 198 exchanges already deployed, and another 259 which will be available soon. As well as working closely with Three UK, Neos Networks have also worked with O2 on fibre deployments in the capital. Three UK is set to utilise the expanded exchange footprint to enhance its existing 4G and to create new 5G networks.

Classed as a critical national infrastructure project, Neos Networks has maintained its delivery schedule throughout the COVID-19 lockdown. The delivery schedule has been maintained despite many enforced changes to processes and planning, such as restrictions on engineering visits and social distancing. In spite of the well documented challenges, Neos Networks is still forecasting a delivery that is on schedule and on budget.

Upon completion Neos Networks will have a high-capacity fibre network spanning over 30,000 km and be in prime position to facilitate the UK’s high-capacity digital first ambitions including the high-speed, performance and reach required for 5G networks. This will be key to enabling new technologies including the IIoT and autonomous vehicles, as well as opening the door to new business technologies such as seamless, instant video streaming and immersive Virtual Reality and Augmented Reality.

David Molony, Principal Analyst, Omdia said: “Omdia knows that innovation between service providers and enterprises – as well as between enterprises – will be one of the keys to success with 5G and edge computing. This expansion from Neos Networks is a prime example of the kind of network needed for high capacity 5G infrastructure and goes some way to fuel the UK’s digital ambitions. This project also carries particular importance as the rest of the network industry consolidates and shares assets and potentially narrows the options for enterprise.”

Colin Sempill, Chief Executive Officer, Neos Networks said: “Our business is continuing to deliver significant network expansion, bringing high-capacity connectivity to business premises across the UK, as well as helping to facilitate 5G rollouts and futureproof the UK’s digital ambitions. Complimenting this rapid growth is our LIVEQUOTE portal, which now provides businesses with instant visibility of access tail services from leading service providers, enabling them to purchase the optimal solutions for their business needs. Over the next couple of years our ambition is to provide high capacity services from at least 750 unbundled BT Exchanges, offering a plethora of cost-effective connectivity solutions nationally.”

Sarah Mills, Sector Director for Network Operators, Neos Networks said: “By significantly investing in our network and unbundling these BT Exchanges we will help the UK achieve its digital ambition to become fully 5G ready. The applications enabled by 5G technology, such as IIoT, are a core component of enabling Industry 4.0 and will pave the way for the successful future of our economy. By laying infrastructure today, we will ensure the futureproofing of our nation tomorrow.  This next phase of our expansion has more aggressive scale and delivery timelines than ever before. Our vision to support UK innovation is anchored in 5G and edge computing, which supports some of the UK’s key digital strategic goals. And we’re just getting started.”

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Neos Networks announces multi-million-pound investment in enhanced customer quoting portal LIVEQUOTE

  • Neos Networks

New LIVEQUOTE portal offers better supplier choice and pricing options giving service providers more transparency than ever before

LONDON, UK, 17 September 2020 Neos Networks, one of the UK’s leading connectivity suppliers – today announces the multi-million-pound upgrade and development of its digital pricing and ordering portal, LIVEQUOTE, meeting the growing need for more simplicity, convenience and choice among UK telecoms wholesalers.

The upgraded portal launches with a host of new features including access to a greater choice of network providers for every quote, ensuring that Neos Networks’ customers are provided the best solution, supplier and price. Additional benefits include the capability for users to quickly and easily regenerate pricing once outside of the 30-day quote validity period and the implementation of postcode address search as well as access to historic quoting, providing users with more ease and clarity when looking to select a connectivity supplier.

Post launch Neos Networks has a number of further developments planned for the LIVEQUOTE portal. This will include additional improvements to the client interface to simplify and speed up customer access to the UK telco’s high capacity 10Gbps services. In addition, users will have the ability to easily access new product services as Neos Networks’ portfolio develops and be able to access alternative connectivity options or product variants should their preferred service not be available.

Application Programming Interface (API) access to the delivery systems of other UK suppliers is also in development which will help to reduce delivery times as well as give customers better visibility over delivery timescales. As is enhanced reporting that will provide customers with better control over their connectivity estate and enable them to build and react to their network in real-time.

Neos Networks also has plans to enhance the user experience further by investing in advanced communications functionalities like live-chat to integrate online and offline consultation interactions, creating a more consistent experience.

As business demand for more bandwidth increases the upgraded LIVEQUOTE portal will be perfectly positioned to compliment the direction in which the telecoms industry is heading, with customers and partners able to access high capacity services from Neos Networks and its supplier network at the click of a button.

A recent report from Ovum states that most modern buyers are looking for more responsive suppliers, and the ability to bypass manual ordering with self-service pricing and ordering tools, and Application Programming Interfaces (APIs) to speed up purchasing. As Neos Networks rolls out the enhanced functionality in the new tool, APIs will be upgraded along with the user interface, ensuring all groups of customers are catered for.

Simon Willmott, Sector Director for Service Providers, Neos Networks, said: “We pride ourselves on being open and honest with our customers and are always looking at new ways to provide improved visibility of all our products and services. Our upgraded portal forms part of this. It will offer users a choice of suppliers in a price comparison function view, something not many providers are currently offering. This allows us to be able to meet the changing digital needs of our customers.

“Our ultimate goal is that all our connectivity services will be provided through the enhanced portal, giving our clients a better choice and user experience. We’ve put the customer at the heart of our development, using APIs to interface into all major connectivity providers to get accurate, real-time pricing for the end customer in a few clicks, saving them time to talk to multiple providers or develop their own tool. The front end of our upgraded portal is designed to be more intuitive and visual, with a focus on ease-of-use so that all users – not just technical experts – can fully understand what they’re buying”.

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