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What is point-to-point Ethernet?

Point-to-point Ethernet provides a direct, high capacity link between two locations or network devices. Could it work for your business?

Ethernet cable for P2P Ethernet

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What is point-to-point Ethernet?

Point-to-point (P2P) Ethernet is a private, direct connection between two network devices using Ethernet. Unlike traditional Ethernet networks that involve multiple devices connected via a hub or switch, P2P Ethernet directly connects two devices without using intermediary devices.

Typically, businesses use P2P Ethernet to provide secure, high-speed data transfer between offices, data centres or other critical network infrastructure. It’s often used to link sites to local area networks (LAN) or create wide area networks (WAN), including Metro Ethernet networks.

How does point-to-point Ethernet work?

A P2P Ethernet works by directly connecting two network devices, such as computers, servers, switches or storage devices.

Traditionally, the devices were connected with copper Ethernet cables for short-distance connections, such as within buildings or campus environments. Today, fibre optic cables are increasingly used to provide higher bandwidth connections over longer distances.

For example, at Neos Networks we provide Ethernet point-to-point connectivity between two locations via our high capacity fibre network, as shown below.

Point-to-point Ethernet – Neos Networks EPL

Example of an Ethernet point-to-point service, Neos Networks EPL, showing a direct, dedicated Ethernet link between two customer premises via the Neos Networks cloud and third-parth access networks.

 

As there are no other devices on this connection and it doesn’t traverse the public internet, P2P Ethernet is inherently secure. With no other devices competing for bandwidth, it’s also a highly reliable, low latency connection.

In addition, P2P Ethernet supports a range of bandwidths, from Fast Ethernet (100 Mbps) to 10 Gigabit Ethernet. That’s why it’s often deployed to connect critical network infrastructure where resilience, high capacity and low latency are crucial.

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What are the advantages of point-to-point Ethernet?

P2P Ethernet offers several advantages over other types of connection for certain applications. Here are the main benefits.

High bandwidth

As P2P Ethernet is a dedicated line, it typically offers higher bandwidth than shared Ethernet connections. The whole bandwidth is available for data transfer between the network’s two endpoints.

Low latency

As mentioned above, a direct P2P link keeps latency to a minimum. This is crucial for tasks requiring real-time data transmission, like financial trading, video conferencing, cloud applications and emergency service networks.

Simplicity

Managing a dedicated point-to-point network can be simpler than multipoint networks. If a fault occurs, you have fewer devices and routes to troubleshoot.

Enhanced security

Unlike shared Ethernet connections, P2P Ethernet is an exclusive, direct connection that doesn’t cross the internet. No one else has access, so it’s inherently secure.

Reliability and Quality of Service (QoS)

Since P2P Ethernet connections don’t suffer from traffic congestion like shared networks, they’re typically more reliable. In addition, with a dedicated link, businesses can ensure Quality of Service (QoS) more efficiently, prioritising bandwidth for applications without competing with other users.

Cost efficiency

Ethernet point-to-point connections can be good value. For dedicated, high bandwidth connections between two locations, they can be more cost-effective than leased lines, depending on the specific application.

What is point-to-point Ethernet suitable for?

Ethernet point-to-point services are ideal for businesses that need secure, high bandwidth, low latency connectivity for real-time data transfers between two sites.

Typical applications of P2P Ethernet include:

  • Data centre interconnects: Supporting high-speed data transfers and synchronisation between data centres
  • Wide area networks (WANs): Connecting remote sites and regional offices to enterprise WANs
  • Backup and recovery: Providing high capacity connectivity for real-time backups and recovery of data
  • Cloud services: Connecting to cloud service providers for seamless access to cloud-based applications
  • Real-time collaboration: Providing VoIP, video conferencing and other collaboration tools
  • Financial trading: Ensuring ultra low latency connectivity for real-time transactions
  • Manufacturing and IIoT: Supporting real-time data exchange for automated production processes
  • Research and education: Connecting universities and research facilities to support high capacity data exchange

Is P2P Ethernet right for your business?

If you need a secure, high-bandwidth connection between two locations with low latency and high availability, an Ethernet point-to-point link could be ideal.

At Neos Networks, we provide high capacity Business Ethernet services across the UK. Connect your sites with Ethernet Private Line (EPL), a resilient P2P Ethernet service you can scale up to 10Gbps.

If you’re looking to connect more than one site to a central office, Ethernet Virtual Private Line (EVPL) point-to-multipoint Ethernet could work for you.

Learn more about EPL vs EVPL networks

Or if you need the flexibility of any-to-any connectivity, Virtual Private LAN Service (VPLS) could be ideal. VPLS links multiple sites in a single domain through IP routing or MPLS.

If you’d like to discuss which is better for your business, get in touch. We’ll be happy to make Ethernet work for your digital future.

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What is the Fourth Industrial Revolution?

We’re living in a transformative age. Learn about the new technologies driving change, their impacts and challenges, and how to adapt to this new world

Industries of the Fourth Industrial Revolution

What is the Fourth Industrial Revolution (4IR)?

The Fourth Industrial Revolution, also known as 4IR or Industry 4.0, refers to the rapid technological advancements of this century – emerging technologies like artificial intelligence (AI), robotics, the Internet of Things (IoT) and biotechnology. The current unprecedented speed of breakthroughs, the disruption caused to almost every industry worldwide, and their potential to transform the global economy and society make this a new industrial revolution.

The first industrial revolution was powered by steam and water in the 18th and 19th centuries. Electricity powered the second revolution. Computers and the internet fuelled a third, digital revolution in the last century. Today, the rise of intelligent machines is driving the fourth revolution, transforming how we live, work and play.

Fourth Industrial Revolution timeline

Shows 1st Industrial Revolution (ca. 1760-1840): steam and water power; 2nd Industrial Revolution (ca. 1870-1914) electricity and the assembly line; 3rd Industrial Revolution (ca. 1950-2000) electronics, computers and the internet; 4th Industrial revolution (ca. 2010 and ongoing) AI and cyber-physical systems.

 

As in previous industrial revolutions, 4IR is fuelled by a combination of emerging industries building on each other.

Ten technologies driving 4IR

The Fourth Industrial Revolution is often described as a fusion of technologies that merge the digital, physical and biological worlds.

By embedding sensors and connectivity into objects, including our bodies, we’re finding new ways to communicate with machines and enhance human capabilities. Here are some of the key technologies driving the revolution.

 

AI and machine learning

1. AI and Machine Learning

Artificial intelligence (AI) is a set of technologies that can reason and learn to solve problems or perform tasks that traditionally require human intelligence. It powers innovations like autonomous vehicles, advanced healthcare diagnostics and personalised customer experiences.

Big data and analytics

2. Big Data and analytics

A significant underlying driver of the revolution, Big Data and analytics refers to collecting and analysing vast volumes of data to reveal trends and insights. Big Data is improving operational efficiencies and changing decision-making in business and wider society.

Internet of Things

3. IoT

The Internet of Things (IoT) refers to the network of interconnected devices that exchange data over the internet. A key 4IR technology, IoT enables advances like industrial automation, smart homes and real-time health monitoring.

AI for network scalability

4. Cloud computing

Cloud computing is the on-demand delivery of computing services like apps, storage and networking over the internet. Cloud services allow businesses to rapidly innovate and scale operations without investing in their infrastructure.

Robotics and automation

5. Robotics and automation

Advanced robotics enables sophisticated robots, including humanoid assistants, to perform complex high-precision tasks independently with high precision. These robots can play vital roles in manufacturing, healthcare and customer service, often enhancing productivity and safety.

AR and VR

6. AR and VR

Augmented reality (AR) overlays digital images on the world around you. In contrast, virtual reality (VR) creates an alternative, computer-generated environment that you interact with. These technologies are set to provide immersive experiences for education, remote collaboration and customer service.

Biotech and nanotech

7. Biotech and nanotech

Biotechnology uses living organisms, or their derivatives, to develop products or technologies. Today, rapid advances in fields such as genetic engineering, biopharmaceuticals and agricultural biotech are leading to breakthroughs in medicine and food production. And nanotechnology, manipulating materials at a molecular level, creates new materials for medicine and engineering.

Quantum computing

8. Quantum computing

Using the principles of quantum mechanics, quantum computers can operate at exponentially faster speeds than traditional computers. This enables us to solve complex problems in fields like material science and cryptography.

Blockchain

9. Blockchain

Blockchain is a decentralised ledger technology that ensures transactions aren’t tampered with. Underpinning cryptocurrencies like Bitcoin, blockchain is also used for digital ID verification, smart contracts and supply chain management.

3D printing

10. 3D printing

3D printing uses computer-aided design to create three-dimensional objects by layering materials like plastics, composites or biomaterials. Also known as additive manufacturing, 3D printing revolutionises production by enabling rapid prototyping and customised manufacturing, reducing waste and costs.

Overall, these technologies represent a revolution due to their exponential growth and potentially profound impact on our lives.

Impacts of the Fourth Industrial Revolution

As 4IR technologies advance, they’re expected to transform the economy, society, government and environment of countries worldwide.

Economy

First, integrating tech like AI, robotics and automation enables businesses to boost productivity and efficiency. This can lead to higher production, faster product innovation, enhanced customer service and reduced costs.

Second, 4IR is set to drive innovation in products and services, transforming existing industries or creating new business models. Advanced manufacturing techniques will allow greater personalisation of products and services.

Third, these technologies are set to displace some traditional manufacturing and routine white-collar jobs. However, they’ll also create new jobs in high-tech industries, data analysis and cybersecurity.

Society

To meet the demands of this new economy, education will have to adapt. Schools and higher education must focus on STEM education and lifelong learning to enable individuals for future jobs.

All the more so because we’ll live longer. Advances in health care, personalised medicine and smart infrastructure will likely improve older people's life expectancy and quality of life.

In addition, the proliferation of internet-connected mobile devices and the rise of IoT gives us unprecedented connectivity. This enables near real-time data exchange globally, fostering collaboration and competition.

However, access to advanced technologies varies across communities and countries. Owners and investors in new technologies are poised to gain significant wealth. As a result, the rapid pace of technological change could exacerbate existing wealth and digital divides.

Government

Governments will have new ways of interacting with citizens to address these challenges. For example, e-government services and smart cities are already used in the UK to enhance public services.

On the other hand, emerging technologies can threaten fundamental freedoms. Across the globe, dictators find new ways to monitor and control their populations. And rapidly evolving technological innovation increases the risk of war and the means to wage it.

Environment

On the positive side, renewable energy, smart manufacturing and new sustainable practices can mitigate environmental impacts. Together with new technologies like carbon emissions management, they can help us tackle climate change.

Yet the increase in energy consumption from AI and cloud computing, electronic waste and the depletion of resources could degrade the environment if not managed properly – one of several challenges the revolution poses.

Challenges of the Fourth Industrial Revolution

While 4IR is set to bring enormous benefits, its blurring of the digital, physical and biological spheres entails several risks. Here are some key challenges.

First, the data explosion fuelled by industries like cloud computing, AI, and IoT raises data privacy and security concerns. In a hyperconnected world, how can we protect user privacy? How can we defend complex, interconnected systems against cyberattacks?

Second, the rapid rise of AI, genetic engineering, biotech, autonomous vehicles and robots pose thorny ethical questions. For example, how can we remove bias from AI decision-making? How can we control biohacking and prevent designer babies? How can we stop autonomous robots from getting out of control?

Third, the socioeconomic impacts above could lead to income inequalities, business bankruptcies, unemployment and even social unrest. How can governments and individuals adapt?

Overall, how can we effectively regulate 4IR technologies? The regulation of new technology often fails to keep up with the pace of innovation, and rules and enforcement differ around the world.

Adapting to the Fourth Industrial Revolution

Meeting the challenges of 4IR will require collective, global efforts across various industries.

First, governments should work with businesses, academia and wider society to regulate new fields like AI and biotechnology. We need timely international regulation of 4IR technologies to promote their benefits while mitigating risks.

As individuals, we need to get used to flexible careers and continuous learning. With the rapid pace of change, education will likely become a lifelong process as we adapt to evolving tech.

For businesses, new technologies mean new opportunities and new threats. To meet these challenges, companies will need to:

  • Prioritise digital transformation: Invest in digital infrastructure and technologies like AI and IoT to enhance products, operational efficiency and customer service.
  • Train employees: Provide continuous learning for staff to work with evolving technologies.
  • Adopt Agile working: Introduce methodologies to enhance flexibility and foster a culture of innovation.
  • Improve data management: Collect and analyse data to improve business insights and decision-making.
  • Bolster cybersecurity: Protect sensitive data from increasing cyber threats.

We can’t predict the future, but one thing seems certain: connectivity will be crucial to compete in this new world.

At Neos Networks, we deliver scalable, high capacity connectivity for UK businesses nationwide. If you’re looking to connect your business for the future, contact us. We’ll be happy to design a network for your business, however the revolution unfolds.

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Why NPS scores matter in the telecoms industry

Net Promoter Scores (NPS) measure customer satisfaction with a product or company – a crucial metric that helps you choose the best service and shows providers what to improve

Emojis for NPS categories: detractor, passive and promoter

What is a Net Promoter Score (NPS)?

A Net Protomer Score (NPS) is a metric used to measure customer satisfaction with a company, product or service. It’s calculated using a standard method, so it’s a great way to compare customer views of different companies or products across an industry.

How NPS scores work

NPS scores work by asking a single question to measure customer satisfaction and calculating a figure based on how customers respond. Here’s how it works in detail.

NPS question

The customers surveyed are asked this question: ‘On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?’. Zero is ‘not at all likely’, and ten is ‘extremely likely’.

NPS categories

Customers are placed in one of three categories based on how they answer the question above:

  • Detractors (scoring 0-6): dissatisfied customers who may discourage others from using the company, product or service
  • Passives (scoring 7-8): customers that are satisfied but not keen enough to actively promote the company
  • Promoters (scoring 9-10): very satisfied and loyal customers who are likely to promote the company

NPS calculation

To calculate the NPS, you subtract the percentage of detractors from the percentage of promoters.

How to calculate an NPS

Graphic showing how the Net Promoter Score is calculated: by subtracting the percentage of Detractors (scoring 0-6 - coloured red) from the percentage of Promoters (scoring 9-10 - coloured green)

 

For example, imagine 50 customers have responded to your company’s survey with the following results: 36 are promoters, 11 are passives and 3 are detractors:

  • Percentage of Promoters: 36/50 x 100 = 72%
  • Percentage of Detractors: 3/50 x 100 = 6%
  • Your NPS score is 72 – 6 = +66

Scores can vary from –100 to +100, so how do you know what’s a good score?

NPS interpretation

If every customer who responds is a detractor, the score will be –100. Conversely, if every respondent is a promoter, it will be +100.

So any positive score (greater than zero) indicates generally favourable customer sentiment. A score of +40 or more is usually considered very good or excellent, depending on the industry.

Types of NPS

There are various types of Net Promoter Scores covering a range of customer sentiment, from feelings about a particular product or brand to satisfaction with service delivery over time.

In the telecoms sector, two NPS are crucial:

  • Transactional NPS show customer satisfaction after a specific interaction with a company, such as a customer service call, purchase or product delivery.
  • Relationship NPS measure the overall relationship with customers and their loyalty over a longer period.

Together, these two scores give you a complete picture of customers’ experience, from purchase and delivery to ongoing maintenance and customer support.

Why NPS are important in the telecoms sector

When it comes to measuring customer satisfaction, telecoms providers often attract low approval ratings. Service delivery is notoriously challenging, with some of the largest companies often earning surprisingly low scores.

That’s why NPS are such a vital indicator in telecoms – a customer satisfaction metric that’s recognised and trusted worldwide.

First, when selecting a provider or connectivity partner, they allow you to look beyond the marketing and identify companies that truly deliver on their promises.

Second, they’re a great way for providers to gather customer feedback. By regularly monitoring our scores, we can see how new changes, products or services directly influence customer satisfaction.

What NPS mean for Neos Networks

At Neos Networks, customer service is our priority. We believe happy customers are loyal customers, and gathering your feedback is vital to understand whether you’re happy with our services.

We ask our customers to rate their experience with us regularly, covering areas like account management, service support and delivery (relationship NPS). We also survey them on the purchase and rollout of a product or service upon delivery (transactional NPS).

By tracking these two scores, we can monitor our performance with our customers and against our competition.

In addition to NPS, customers can respond to a qualitative question, which gives us valuable extra details. In a world where data demands are evolving fast, this helps us evaluate your business’s changing requirements.

Industry-leading NPS

As you can see from our scores, we’re making connectivity work for our customers:

  • Our relationship NPS in 2023-24 was +42, far exceeding the benchmark of around +30 for a B2B telecoms company (as recorded by CustomerGauge).
  • Our transactional NPS averages around +68, again way above the industry standard.

While market-leading scores mean an excellent reputation, what sets us apart from other providers is how we use your feedback.

For long-term customer satisfaction

At Neos, we take our NPS tracking very seriously and do all we can to translate your feedback into action. Our aim is to always deliver the best possible services and customer experience.

For example, one important early learning for us was that our customers would like more regular updates on orders in progress. Now, our provisioning team provides more information at various touchpoints during every order.

Above all, we pride ourselves on commitment-based management. In other words, we do what we say we’re going to do when we say we’re going to do it.

That’s how we’re making connectivity work for businesses and organisations across the UK. If you want to discuss high capacity connectivity for your business or give feedback on our products or services, contact us.

For us, NPS is more than just a score. The feedback you provide shapes the way we work.

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What is Critical National Infrastructure (CNI)?

Learn which sectors are considered vital for the UK, the threats they face, and how we help to connect them

Dam in Scotland - part of the UK's Critical National Infrastructure

 

What is Critical National Infrastructure?

Critical National Infrastructure (CNI) refers to the systems, facilities and networks that are vital for the functioning of a country and its economy.

For example, the water supply provides the water we need to live, the energy sector powers our homes and industry, and telecom networks enable us to communicate – connecting our homes, businesses and public services, including emergency services.

CNI also includes some assets that may not be essential to daily life but need protection because they’re potentially dangerous. For instance, nuclear power stations or chemical plants can pose a severe public health threat if attacked or otherwise damaged.

CNI definition

In the UK, the government defines Critical National Infrastructure as:

‘Those critical elements of Infrastructure (facilities, systems, sites, property, information, people, networks and processes), the loss or compromise of which would result in major detrimental impact on the availability, delivery or integrity of essential services, leading to severe economic or social consequences or to loss of life.’

In short, CNI is the assets upon which the country depends to function and keep its citizens safe.

CNI sectors in the UK

The UK government designates 13 sectors as Critical National Infrastructure – facilities that are necessary to run the country or potentially dangerous to the public. Some sectors are divided into ‘sub-sectors’. For example, emergency services can be divided into police, ambulance, fire and rescue services and HM Coastguard.

Each sector has at least one government agency, or Lead Government Department, responsible for it.

UK Critical National Infrastructure sectors

Table describing the UK's 13 Critical National Infrastructure sectors: Chemicals, Civil Nuclear, Communications, Defence, Emergency Services, Energy, Finance, Food, Government, Health, Space, Transport and Water

 

Why is CNI important?

If Critical National Infrastructure is disrupted, it can significantly impact the UK and its citizens’ daily lives. Here’s why protecting CNI is vital for the UK.

National security

CNI supports the UK’s defence and security operations. If CNI fails, the UK could be vulnerable to attack from hostile actors or nation-states, including cyberattacks.

Public safety

CNI provides vital services such as water, electricity, health care and transport. Any disruption to these could seriously impact the safety and well-being of the population.

Economic stability

In an increasingly connected digital economy, communications and transport networks are vital to business operations, supply chains, and overall economic stability. Interruptions to this CNI can lead to significant financial losses for organisations and the economy as a whole.

Disaster resilience

CNI helps the UK prevent and withstand terrorist attacks, cyberattacks and natural disasters. When they do occur, emergency response services are critical for coordinating recovery.

Sector interdependence

As much of the UK’s critical infrastructure is heavily interdependent, disruption in one sector can seriously affect another. For instance, the failure of essential IT networks could disrupt the control and coordination of energy supplies.

 

Overall, CNI is also significant for the country psychologically. At home, robust and secure national infrastructure maintains public confidence in the government and critical service providers. Abroad, it enhances the UK’s reputation and credibility as a country you can trust and do business with.

In short, CNI is crucial for maintaining the defence, economic security, and overall wellbeing of the UK and its citizens.

Threats to CNI

In an increasingly precarious world, the UK’s Critical National Infrastructure faces various natural or human threats, including:

  • Cyberattacks: CNI systems are frequently subjected to cyber threats, such as malware, ransomware, phishing and DDoS attacks, which can undermine the integrity of critical assets.
  • Sabotage: CNI can be the target of vandalism, terrorism or other acts of sabotage by internal staff or external bad actors.
  • Natural disasters: Floods, storms, wildfires or other effects of climate change can affect CNI assets, such as transport, power and water supplies.
  • Geopolitical challenges: Regional conflicts and the shifting global power balance can lead to trade disruptions, sanctions, cyberattacks and other hostile actions by states and non-state actors, directly impacting CNI.
  • Supply chain risks: Some CNI assets depend on global supply chains for critical components and materials, so they’re vulnerable to shortages if supply is disrupted.
  • New technology: Artificial intelligence, quantum computing and other emerging technologies may pose new threats to CNI, requiring ongoing research and protective countermeasures.

In addition, the interdependence of many CNI assets poses a threat in itself: disruption in one sector can quickly ripple across to others. That’s why maintaining and defending the UK’s vital assets requires a multi-faceted approach.

Protecting CNI

To protect the UK’s Critical National Infrastructure, specialist agencies work with CNI organisations and businesses, government departments, the wider UK intelligence community, the police and academia to identify and mitigate risks.

Part of the security service MI5, the National Protective Security Authority (NPSA) provides information, personnel and security advice to CNI businesses and organisations. In partnership with the NPSA, the National Cyber Security Centre (NCSC) provides expert guidance, threat intelligence, and incident response support to protect the UK against cyber threats.

As critical infrastructure systems become more interconnected, the risk of cyber-attacks on sensitive networks increases. Therefore, CNI organisations and businesses require exceptionally robust connectivity.

CNI networks

Critical National Infrastructure needs resilient networks that are always on, whatever happens. That requires dedicated, high capacity connectivity with nationwide reach.

For example, as a CNI provider, we offer Dark Fibre, Optical Wavelengths, Dedicated Internet Access (DIA), Ethernet and more across our B2B-only UK-wide network. We’re working with various CNI partners, including:

If you’re part of the nation’s critical infrastructure or just looking for high capacity connectivity for a vital business network, get in touch. We’ll be happy to make connectivity work for your organisation, whatever the future brings.

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What is a network operations centre (NOC)?

A network operations centre is a vital hub that manages a company’s network infrastructure. Learn how it works and why it’s crucial to maintaining the performance and security of large networks

network operations centre (NOC)

What is a network operations centre (NOC)?

A network operations centre, or NOC (pronounced like “knock”), is a central hub where network engineers manage and maintain a company’s network infrastructure. Typically, it’s a secure room with a video wall displaying network maps, critical platform alerts, call statistics and other critical network parameters. Facing the video wall, NOC staff sit at rows of workstations, monitoring the network's operations.

Industries that need reliable, constant connectivity, such as the energy sector, telecommunications, emergency services and financial institutions, use NOCs to maintain their critical networks. However, any organisation with an extensive network may use a NOC, either in-house or run by a third-party network service provider.

For example, at Neos Networks, our NOC monitors our UK-wide high capacity network round the clock, ensuring our customers’ mission-critical networks run smoothly, whatever happens.

Monitoring 24/7 at the Neos Networks NOC

Engineer in front of the video wall in the Neos Networks network operation centre (NOC), part of the team monitoring customer networks 24/7

 

How does a NOC work?

A NOC works like your central nervous system. Just as your brain manages your vital organs to keep you healthy, a NOC monitors critical network elements, customer services and third-party integrators to maintain your network’s health.

Working 24/7, 365 days a year, NOC staff use specialist tools to identify faults, coordinate incident resolution and optimise network efficiency. In addition, a NOC may monitor alerts for unauthorised access and other cyber threats to ensure network security.

NOC functions

A network operations centre performs several vital tasks to maintain a network. The main functions of a typical NOC include:

  • Monitoring: A NOC continuously monitors network alarms and the stability of vital network components such as power, transmission nodes, switches, routers and other managed devices.
  • Optimisation: Analysing network data and performance, NOC engineers take steps to manage capacity and enhance network efficiency to meet changing demands.
  • Troubleshooting: When a fault or outage occurs, NOC staff investigate and, if necessary, coordinate fault resolution with engineers in the field to minimise network downtime.
  • Maintenance: When planned maintenance takes place, the NOC monitors the network for impacts, tracks the progress of the work and ensures any unexpected impacts are resolved.
  • Security: NOC staff track security alerts and take action to prevent unauthorised access, DDoS attacks and other cyber threats.
  • Reporting: A NOC may compile reports on network performance, troubleshooting and network configurations for network management and compliance purposes.

Overall, a NOC is a first line of defence against network disruption and security threats, ensuring that a network remains operational round the clock. By working closely with a company’s help desk or directly with customers, NOC staff respond quickly to customer requests, resolving issues and minimising downtime.

NOC processes

To respond to incidents efficiently, NOCs typically prioritise tasks and organise teams into tiers to tackle them.

For example, at the Neos Networks NOC, we classify events by severity and impact to drive priority: from P1 for the most critical issues down to P4 for low or no impact events. Faults are worked on collaboratively between multiple teams:

  • Tier 1: The triage team receives calls, logs support tickets and classifies incidents, performing initial diagnostics to determine the cause of the fault and the next action.
  • Tier 2: The on-net technical team analyses any tickets escalated from Tier 1, responds to network alarms, resolves issues with network devices and works with customers to rectify faults.
  • Tier 3: Multiple engineering teams build or repair physical infrastructure in the field, configuring services and resolving escalated incidents for customers.

As customer service is our priority at Neos Networks, we use the ‘SANE’ method when updating customers during a fault:

  • S – Situation: Outline the current situation, for example, the circuit ID number, fault type and location affected.
  • A – Action: Set out what we’ve done so far and the current outcome.
  • N – Next Steps: Log what’s happening now and what we’ll do to resolve the issue.
  • E – Expectation: Clearly explain the following steps to customers and make sure we do them within the agreed timeframe.

By staying SANE, we ensure that faults are resolved as soon as possible and that customers are always informed of progress.

Staff in action at the Neos Networks NOC

Staff consulting in the Neo Networks network operations centre (NOC)

 

Benefits of a NOC

A network operations centre offers several advantages for organisations that manage large networks. Among the key benefits are:

  • 24/7/365 monitoring: As a NOC operates round the clock, it can respond to incidents as soon as they occur, regardless of the time of day.
  • Efficient troubleshooting: When a fault or outage occurs, a NOC team follows established procedures to resolve it promptly.
  • Enhanced network performance: By actively monitoring network metrics, NOC analysts can spot bottlenecks and manage capacity to optimise network efficiency.
  • Increased reliability and availability: A NOC can seamlessly deploy alternative routes when an issue occurs to minimise network disruption.
  • Enhanced security: A NOC team monitors network alerts for security breaches or other cyber threats and takes timely action to counter them.
  • Scalability and network management: As a centralised hub, a NOC makes it easy to scale up or down operations as demand changes.

In short, a NOC plays a crucial role in maintaining the performance and security of your IT or network infrastructure. However, your business might not have the expertise or resources to run your own network and NOC.

NOC for critical networks

If you’re looking to boost your business’s network for the future, choosing a network service provider you can trust is essential. As a Critical National Infrastructure provider, we’ve designed our UK-wide network and NOC with resilience to run Britain’s vital networks.

We have three NOCs – one in operation 24/7, 365 days a year and two ‘dark’ NOCs in reserve. Our commitment to our customers is clear from the numbers:

  • Around 95% of customers' calls are answered within our target of 20 seconds.
  • Our relationship NPS score measuring customer satisfaction was +42 in 2023-24, well above the industry standard.

Unlike other providers, our Tier 2 on-net technical team often liaise directly with customers to resolve faults. Together with the Tier 3 engineering and field teams, they often go above and beyond, making connectivity work for our customers.

For example, following alarms received at our NOC earlier this year, the Tier 2 team swiftly dispatched field engineers to the remote and windswept Cruachan radio station in Scotland. They expected they would have to simply reboot equipment for the radio link to recover.

Instead, they found the microwave dish had blown off the tower in gale-force winds resulting in a much more complex fix plan. Working around the clock across the weekend, they were able to source a new dish and had it installed and services back up and running in no time.

If you’re looking for high capacity connectivity you can trust for your business or customers, get in touch. We’ll be happy to make connectivity work for you, whatever the future brings.

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Dedicated Internet Access (DIA) vs business broadband: which is right for your business?

Is it worth getting a dedicated internet connection with guaranteed service levels for your business?

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  • DIA ,
dia vs broadband

 

What is Dedicated Internet Access (DIA)?

Dedicated Internet Access (DIA) is a private, high-speed connection between your premises and the internet. It’s an uncontended connection, meaning you don’t share bandwidth with other customers and don’t suffer from network congestion. In addition, DIA offers guaranteed symmetrical download and upload bandwidth, ensuring a fast, low latency connection.

Delivering speeds up to 10Gbps, DIA is ideal for organisations that need a fast, reliable internet connection to run business-critical operations.

Learn more about DIA

What is business broadband?

Unlike DIA, business broadband provides a shared connection that distributes the bandwidth between multiple users in a local area. Typically, it offers asymmetrical upload/download bandwidth using one of the following technologies:

  • Fibre to the premises (FTTP): Also known as ‘full fibre’, the fibre connection runs all the way to a customer’s business. FTTP typically provides upload/download speeds up to 1Gbps/220Mbps.
  • Fibre to the cabinet (FTTC): The fibre cabling runs to a curbside cabinet, where it’s distributed to individual businesses via copper wires. FTTC delivers speeds up to 80Mbps/20Mbps.

However, FTTC is being phased out as the UK government aims to have full fibre installed in 85% of premises by 2025 and nationwide coverage by 2030. So FTTP is now the norm for new business broadband connections.

But is FTTP enough for your organisation’s daily operations, or do you need a dedicated line?

DIA vs business broadband

Dedicated Internet Access offers several advantages over business broadband, although it costs more than FTTP. Here’s a breakdown of how they compare.

DIA vs business broadband

Dedicated internet access vs business broadband: graphic comparing the connection, bandwidth, reliability, use cases, cost and time to deploy

 

In short, DIA offers a faster, more reliable connection than business broadband for critical online operations, but it comes at a price. Is it worth it for you?

Is DIA or broadband right for your business?

Whether DIA or broadband suits your organisation depends on your needs and budget.

Do you have more than ten people in your business? Are you in a data-intensive industry or do you rely on cloud services for mission-critical operations? Overall, would prolonged downtime seriously impact your business?

If so, DIA could give you peace of mind. Less downtime could prevent missed sales, protect customer relationships and boost profits, making DIA well worth the investment.

On the other hand, if your business has fewer than ten people who use the internet only for basic tasks, broadband could suit your needs for now.

While DIA offers a more scalable, future-proof solution than broadband, which is better for you may ultimately depend on cost. So, consider getting a quote for DIA before deciding.

Dedicated Internet Access solutions

At Neos Networks, we provide cost-effective DIA solutions for businesses across the UK, featuring:

  • Scalable bandwidth from 100Mbps to 10Gbps
  • Our high availability UK-wide core network
  • A 99.95% uptime SLA and 24/7 technical support
  • A choice of last-mile connectivity providers and resiliency options

Choose between ‘wires only’ DIA, where you have complete control over your connection, or Managed DIA (MDIA), protected by 24/7 monitoring from our network operations centre (NOC).

 

Or get a DIA quote in a few clicks with LIVEQUOTE, our online pricing and ordering tool.

 

If you’re not sure what’s right for you, get in touch. We’ll be happy to design a cost-effective DIA solution for your business.

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What is Dedicated Internet Access (DIA)?

Dedicated Internet Access is a private internet connection that isn’t shared with other customers. Could it benefit your business?

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  • DIA ,
What is Dedicated Internet Access?

 

What is Dedicated Internet Access (DIA)?

Dedicated Internet Access (DIA) is a private, high-speed connection between your premises and the internet. The connection is uncontended, meaning it’s not shared with other customers. Your provider runs a private leased line to your business’s local area network (LAN) or wide area network (WAN).

Dedicated Internet Access (DIA)

Dedicated internet access diagram, showing how DIA connects your business LAN or WAN to the internet via a leased line to your ISP or network service provider

 

Typically, DIA is delivered using fibre optic cables and Ethernet, providing fixed symmetric upload and download speeds up to 10Gbps. Since any bandwidth you purchase is exclusively allocated for your use, your connection is unaffected by network congestion, and your actual internet speeds are guaranteed.

That’s why DIA is commonly used by businesses and organisations that need fast, reliable connectivity to run critical applications.

What is the difference between DIA and business broadband?

Dedicated Internet Access is a private, uncontended connection for a single customer. By contrast, business broadband provides a shared connection that distributes the bandwidth between multiple users in a local area.

While DIA offers a more consistent, reliable connection than broadband, it’s more expensive, so you’ll need to weigh the costs and benefits.

Learn more about DIA vs business broadband

What are the benefits of DIA for businesses?

A dedicated internet connection offers several advantages over traditional business broadband. Here are some of the main benefits.

High speed

A dedicated line provides a consistent fixed bandwidth. Unlike broadband, DIA’s guaranteed upload/download bandwidth ensures a fast, low latency connection.

Reliability

The best DIA services have strict Service Level Agreements (SLAs), giving you confidence in availability and performance. In addition, you should expect your provider to be operating a resilient core network.

Scalability

Dedicated connections are usually highly scalable, allowing you to easily boost or cut bandwidth to meet your changing needs. A good DIA provider will allow you to increment bandwidth gradually as you grow.

Security

A key aspect of security is availability. As you don’t share bandwidth with other customers, you have more certainty over the availability of your internet access. In addition, you can order diverse circuits for important sites to protect your business from fibre breaks in the ‘last mile’ connectivity.

Support

Time is money, so a good DIA provider should constantly monitor your connection, proactively fix issues they find, and provide 24/7 customer service. They should also guarantee fault repair times to minimise disruption to your service.

Overall, DIA gives you peace of mind, ensuring mission-critical applications run smoothly to optimise your organisation’s productivity and customer experience.

Who is DIA suitable for?

DIA is suitable for a range of businesses and organisations that rely on internet connectivity for critical operations, including:

  • Medium to large enterprises: Larger businesses rely on DIA to support critical operations across dispersed sites, including data sharing, collaboration tools and other cloud-based services.
  • Data-intensive industries: DIA can provide the bandwidth and security crucial for sectors processing high volumes of data, such as data centres, manufacturing, health care and financial services.
  • Government agencies: DIA can ensure reliable internet connectivity for local and national governments to deliver essential services.
  • Education and research: Schools, colleges and universities use DIA to communicate among students and staff and share data between institutions.
  • E-commerce: DIA can provide reliable internet connectivity for online retailers to run their websites, manage customer accounts, and process orders.

If you have multiple, geographically dispersed sites in an enterprise wide area network (WAN), DIA can be a cost-effective way to provide local internet connectivity.

In short, DIA can work well for any organisation that needs reliable, high-performance connectivity for daily operations. However, DIA costs more than traditional business broadband, so it won’t suit every business.

Is DIA worth it for your business?

Whether a dedicated internet connection is worth the cost depends on your needs and budget.

Do you have more than ten people in your business? Do you rely on cloud services for critical operations? Are you in a data-intensive industry where a reliable, high-bandwidth internet connection is essential? Do you need stringent SLAs to ensure maximum uptime? Are you looking for local internet connectivity to connect to an enterprise WAN?

If the answer to any of the above is ‘yes’, DIA is worth considering. The benefits and peace of mind DIA brings can more than outweigh the costs.

 

Dedicated Internet Access solutions

At Neos Networks, we provide high-speed, reliable DIA solutions for businesses across the UK. With DIA, you can gradually scale up your connectivity as you grow with:

  • Seamless bandwidth adjustment from 100Mbps to 10Gbps
  • Our high availability UK-wide core network
  • A 99.95% uptime SLA and 24/7 technical support
  • A choice of last-mile connectivity providers and resiliency options

With our unmanaged, ‘wires only’ DIA service, you’re responsible for configuring and managing your network, giving you complete control over your connectivity..

Dedicated Internet Access (DIA) – wires only

Diagram of Neos Networks Dedicated Internet Access service, showing how your business connects to the internet via a leased line to Neos Networks' core network

 

If you don’t have in-house IT expertise, consider our Managed DIA service (MDIA). With MDIA, you get 24/7 monitoring from our network operations centre (NOC) and a five-hour SLA to replace equipment.

Managed Dedicated Internet Access (MDIA)

Diagram of Neos Networks Managed Dedicated Internet Access service, showing how your business connects to the internet via a leased line to Neos Networks which is actively monitored and managed 24/7

 

Find out more about DIA options for your business.

 

Or get a DIA quote in a few clicks with LIVEQUOTE, our online pricing and ordering tool.

 

If you’re not sure what’s right for you, get in touch. We’ll be happy to discuss the best DIA options to grow your business.

Dedicated Internet Access FAQs

  • How fast is Dedicated Internet Access (DIA)?

    Dedicated Internet Access (DIA) speeds vary depending on the technology and specific service you choose. At Neos Networks, we offer DIA with bandwidths you can scale from 100Mbps to 10Gbps.

     

  • How much does DIA cost?

    As connectivity continues to evolve, DIA tariffs have dropped significantly in recent years. Depending on the bandwidth you need, you can now get a dedicated connection for your business for hundreds of pounds per month, rather than a four-figure sum as before.

  • How does ‘wires-only’ DIA differ from Managed DIA?

    With ‘wires-only’ DIA, the provider supplies IP addresses, but you’re responsible for providing a router, configuring the IP addresses on it and keeping it updated. For Managed DIA, the operator provides and maintains a pre-configured router and monitors your connection’s performance.

  • What is the difference between DIA and IP Transit?

    DIA is a private internet connection between your business premises and your ISP. By contrast, IP Transit is used to connect ISPs to larger networks. It allows operators with their own Autonomous System Number (ASN) to connect directly to the internet using high-performance BGP connectivity.

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Wholesale connectivity partnerships: why collaboration is the key to growth

Why partnerships are crucial to growing your network, what to consider when choosing a strategic partner, and how partnering with Neos Networks can supercharge your growth

Wholesale connectivity partnership - the key to growth

 

Why a connectivity partner is important

With the rapid rollout of 5G, IoT, and AI applications, businesses across the UK are increasingly investing in digital infrastructure. If you’re a network service provider or reseller, choosing the right partner is crucial for growth.

First, a good connectivity provider gives you access to a robust, high capacity network infrastructure. This enables you to offer reliable, scalable services without investing in building or maintaining your own infrastructure.

Second, a reliable partner should offer a range of connectivity solutions, allowing you to scale up bandwidth and try new services to meet your customers’ ever-evolving needs.

Third, a reputable partner should have the technical expertise and support staff to help you design and efficiently maintain your network. This is essential to ensure the smooth operation of services that delight your customers.

Overall, choosing the right partner is crucial to giving you a competitive edge. By offering robust, scalable services backed by a trusted provider, you can attract and retain customers. You can also leverage your partner’s resources to minimise capital expenditure and boost your bottom line.

10 things to look for in a wholesale connectivity partner

With a bewildering array of connectivity providers and products on the market, choosing a strategic partner for growth can be challenging. Here are ten things to consider when choosing a long-term partner.

AI for network optimisation

1. Network reach

Look for a partner with an extensive, high capacity network across a wide geographic area. Do they cover key locations for your customers now and potential new areas for growth?

AI for network troubleshooting

2. Flexibility and scalability

Check the partner's range of connectivity services, including business internet services, Ethernet, optical connectivity and Dark Fibre. Does the provider have the mix of services and scalability your customers need?

AI for predictive maintenance

3. Competitive pricing

Compare wholesale rates across the market to ensure you can remain competitive while maintaining profitability. Choose a partner with transparent pricing and no hidden fees.

AI for network scalability

4. Fast quoting and lead times

Time is money, so choose a partner that offers fast quoting and ordering. Make sure their lead times allow you to deploy quickly to seize market opportunities.

AI for customer experience

5. Delivery and support

Partner with a provider with a history of timely delivery and responsive technical support. NPS scores are one way to spot partners with excellent customer service.

AI for customer experience

6. Reliability and resilience

Assess a partner’s track record for network reliability and uptime. Check they have redundant network architecture, appropriate service level agreements (SLAs) and robust monitoring to minimise downtime.

AI for customer experience

7. Backhaul services

If you're looking to expand rapidly, consider a partner that offers backhaul services. Does the provider offer data centres, points of presence, or network-to-network interfaces (NNIs) where you need them?

AI for customer experience

8. Security and compliance

Ensure a partner offers security measures to protect data confidentiality. If your customers have industry-specific requirements, check that the partner can offer fully compliant solutions.

AI for customer experience

9. Choice of third-party providers

Some providers work with a limited range of partners, for example, to provide an access network. Choose a provider that offers a range of third-party providers with a track record of successful delivery.

AI for customer experience

10. Trust and reputation

Finally, research a partner’s reputation and history in the industry. Select a partner you can trust with a proven history of deploying and maintaining critical, large-scale networks.

The power of partnering with Neos Networks

At Neos Networks, we pride ourselves on being more than just another provider. We’re your partner and ally to help you succeed.

With Neos Networks, you get:

  • UK-wide reach – high capacity B2B-only network with 550 on-net exchanges and over 90 commercial data centres
  • Flexible, scalable products – a range of services with speeds from 10Mbps to 400Gbps, including Ethernet, Dedicated Internet Access and Optical Wavelengths or almost limitless capacity with Dark Fibre; check out our product comparison tool
  • Competitive, transparent pricing – clear, upfront pricing fast with LIVEQUOTE, our online pricing tool, with the best rates across the whole market
  • Fast quoting and lead times – quotes in a few clicks with LIVEQUOTE and fast order fulfilment across 550 unbundled exchanges nationwide
  • Outstanding delivery – dedicated account managers and excellent technical support earning us an average NPS score of +75, well above the industry standard
  • Reliability and resilience – three UK network operation centres to monitor services 24/7, 365 days a year, and SLAs ensuring 99.95% uptime
  • High capacity backhaul – scalable Ethernet and optical backhaul services with 100Gbps NNIs in over 20 data centres and selected exchanges nationwide
  • Robust security – bespoke encryption options and dedicated optical wavelengths or manage your own with Dark Fibre
  • Extensive third-party provision – quotes for all major third-party providers in LIVEQUOTE and a proven track record of delivery
  • Reputable, trusted partner – 20+ years’ experience delivering class-leading connectivity, from telecoms, energy and emergency services to media, banking and transport

We’ve partnered with numerous UK service providers to help them realise their ambitious expansion plans, including:

  • Colt to extend high capacity connectivity to major UK cities, including London and Manchester
  • CityFibre to deploy Dark Fibre for fibre-to-the-premises services along the south coast of England
  • brsk to roll out 100Gbps services to key regions across the North of England and the Midlands

If you’re looking for a trusted, customer-centric partner to help grow your network, join us. We’ll be happy to help you supercharge your network.

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The 2024 UK logistics digital infrastructure report

What are the digital investment priorities of UK logistics operators, and what challenges do they face in adopting a ‘digital by default’ approach? A report by dedicated internet services provider Neos Networks.

UK logistics digital infrastructure

The logistics sector is a key driver of domestic economic and employment growth, contributing £163 billion to the UK economy. The industry also connects the UK to the global market. In 2022, the UK traded over £1 trillion in goods, consisting of £414 billion in exports and £644 billion in imports.

The logistics industry is increasingly powered by technological innovation and the adoption of digital solutions. A notable advancement occurred in September 2023 when the UK government implemented the Electronic Trade Documents Act (ETDA). This law grants legal validity to digital trade documents, eliminating the need for physical paperwork in the supply chain. This change is part of a broader trend in the logistics sector, where companies must continually adapt and integrate digital infrastructure and processes to stay competitive and efficient.

But how is the industry reacting to increased digital processes in logistics operations? And are UK logistics companies forward-planning to develop the infrastructure for these digital processes?

In this report, we survey business leaders and decision makers from 89 UK logistics companies (data collected December 2023) to explore the role connectivity has to play in the present and future of UK logistics, and assess how ready the industry is for wider digital transformation.

Contents

Key findings

  • Plans for continued digital transformation in the logistics industry suggest investment in connectivity improvements is imminent: Four in five (86.5%) logistics operators plan to digitally transform their operations in the near future.
  • Digital trade document adoption indicates the need for focus on digital connectivity infrastructure: Up to 69% of the logistics industry will facilitate digital trade documents as standard in the coming years.
  • A portion of the logistics industry is at risk of becoming digitally outdated: Nearly one in five (18.5%) companies haven’t updated their connectivity systems since the turn of the decade, in three years or more. There’s a need to invest in connectivity, such as full fibre, to be successful in digital transformation goals.
  • The logistics sector is in need of a digital skill boost to facilitate growth: 62.9% of companies in the sector say their employees’ digital skills are ‘next to none’, ‘insufficient’, or ‘sufficient for current operations’.
  • The government should go further to support investment in digital technology: According to the majority of UK logistics operators (65.2%), two in three logistics companies call for more support.

Digital trade documents: soon to become the industry standard

Our findings indicate that the logistics industry is in the process of adoption, though the majority remain in the planning stage.

Findings:

  • One in three companies (27%) are currently equipped to use digital trade documents in serving their operations/clients/customers.
  • 42% of logistics companies have plans to adopt digital trade documents soon, making it a big growth area for the industry.
  • When combined, the data reveals that up to 69% of the industry are set to operate with digital trade documents in the coming years.
Pie chart: percentage of logistics companies equipped to process and collaborate with clients using digital trade documents

 

Digital trade documents explained

The Electronic Trade Documents Act removes the legal requirement for logistics companies dealing with imported or exported goods to handle commercial trade documents only on paper. These can now also be handled in electronic format.

The act is set to alleviate the administrative burden from global trade and could spearhead further digitisation of processes along the supply chain.

Kevin Shakespeare, the director of strategic projects and international development at the Institute of Export & International Trade (IOE&IT), says “the importance of the act could well be the fact that it indirectly encourages the digitisation of other documents that aren’t necessarily included as examples in the legislation. This includes e-Phyto certificates, electronic export health certificates, airway bills and CMR notes for road transport.”

What does this mean for digital connectivity?

With over two in three companies set to adopt such digital-first processes, logistics companies should be aware of the greater demand that may be put on their connectivity needs.

Historically most logistics hubs would only need a basic connection to manage its ‘on the ground’ operations. However, as the sector digitises, it requires a more modern connectivity infrastructure to deliver, store and manage data and documents across its UK infrastructure.

This connection must be resilient and available 24/7. A simple broadband solution will soon create operational limitations, and the ETDA is just a small contributor to this compared to the wider digital transformation taking place for logistics companies.

Investment in digital transformation a priority for UK logistics businesses

We surveyed leaders in the logistics industry to understand their digital investment strategies and broader transformation plans. Our focus was to identify the key investment areas the sector prioritises for growth.

Which digital investments are planned as a priority?

Digital processes account for two of the three top overall investment priorities identified by logistics companies. These include ‘upgrading to smart fleet and digital tracking technology’ (38.2%) and ‘improving internal digital communication systems’ (43.2%).

Our data found the majority of the UK logistics industry is looking at digital solutions to optimise their operations — 86.5% plan to invest in improving at least one digital technology solution over the next two years.

Bar chart: percentages showing which digital technologies logistics companies are prioritising over the next two years

Findings:

The top priority for companies is ‘Predictive vehicle maintenance’ (39.3%) — just under two in five plan to invest in a solution in the next two years. An operational fleet is a must for logistics companies. Predictive vehicle maintenance leverages real-time monitoring and data-driven decisions to determine maintenance needs ahead of issues occurring. In fact, each of the priority investment areas relies on storing, analysing and accessing large data pools to yield practical insights.

Other priorities include ‘Big data analytics for improved operations’ (31.5%), and ‘Upgrading smart fleet or goods digital tracking technology’ (29.2%). Overall, as over four in five (86.5%) logistics operators continue to digitally transform their operations, the demand for connectivity upgrades and services from telecommunications companies serving the industry is clear.

Challenges remain for many in successfully adopting digital processes

Many operators in the logistics industry have been found to be experiencing challenges in adopting and implementing digital processes — 82.6% of UK logistics companies have experienced technological challenges which have impacted operations over the last 12 months.

Bar chart: technology challenges logistics companies have faced in the last year

 

Findings:

  • The most common challenges have arisen from outdated systems hampering operations for 37% of operators. This figure aligns with the findings in the following section, showing two in five companies haven’t updated their connectivity systems since the turn of the decade.
  • The next highest response is a lack of sufficient digital infrastructure for operations for 34.8%. These companies may struggle with integrating advanced technologies, and ultimately difficulties in scaling operations or adapting to market changes.
  • 32.6% of companies have issues with vehicle connectivity and remote driver communication. This potentially impacts delivery times, route optimisation, and overall operational efficiency.

Results also showed wider considerations in recruitment to successfully adopt digital processes. One in four logistics companies (23.9%) stated a lack of in-house understanding of operating digital systems, potentially highlighting a shortfall of digital skills in the industry.

Connectivity capacity shortfall looms for those slow to upgrade

Investment to improve digital-first processes is a priority for over four in five (86.5%) operators in the logistics industry. This will directly impact the need for speed and capacity of connectivity across multiple business centres, as well as across national transport infrastructure.

How have companies reacted to address this so far?

Findings highlight a good portion of the UK logistics industry is ‘evolving smart’ and taking steps to facilitate digital processes through connectivity infrastructure investment.

Findings:

  • One in five companies (19.6%) in the industry have invested in connectivity infrastructure in the latter half of 2023.
  • 22.9% of logistics companies have invested in their connectivity infrastructure within the past 12 months to 2 years.
  • 15% of UK logistics operators state they are planning to invest in connectivity improvements in the near future.
Bar chart: when did logistics companies last invest in connectivity infrastructure?

However, there’s a section of UK logistics which risks falling behind the technology curve.

Nearly one in five (18.5%) companies haven’t updated their connectivity systems since the turn of the decade, in three years or more. These responses suggest an urgent need for a portion of logistics operators to invest in upgrading their digital infrastructure. Connectivity standards have developed rapidly since 2020, and those who stand still are fast falling behind competitors in the rapidly evolving logistics sector.

UK logistics face barriers to digital transformation

We have been able to identify the challenges which UK logistics operators are experiencing, as well as the digital investment appetite from the industry for future growth. But what barriers exist to hinder this transformation?

Findings:

  • The majority of UK logistics companies highlight investment costs and lack of funding as key barriers to digital process adoption. High implementation costs were cited by 43.6%, while 40.4% highlighted a lack of necessary funds for investment.
  • These were both topped by cybersecurity concerns — more than half of UK logistics companies (51.1%) cited cybersecurity as a prevalent barrier to developing their digital processes. This highlights the need for assurances from technology providers that adequate protection will be provided.
Bar chart: the most prevalent barriers logistics companies experience when adopting and implementing digital technologies

 

Despite the wider barriers which are yet to be addressed, the opportunity for telecommunication providers remains. One out of every three logistics companies points out that inadequate communication infrastructure is a big hurdle when implementing digital transformation initiatives.

Steve Parker, director general of the British International Freight Association (BIFA), says:

“The factors facilitating increased adoption of digital transformation and those hindering it are cut from the same cloth. One of the biggest challenges faced by any company looking to undergo digital transformation is the natural resistance to change that arises within any organisation: sometimes a company’s culture, which might not be supportive of change or new technologies.”

“There is certainly plenty of willingness to adopt digital solutions to various aspects of their operations. BIFA members... are gaining greater awareness of the importance of and rewards to be gained from paying enough attention to digitalisation of the front and back end systems they employ to run their businesses.”

Are lack of digital skills a barrier to logistics sector growth?

Employee talent with digital skills are crucial in adopting and operating digital processes. Does the industry believe it has the required skills to develop into digital-first ways of working?

  • The majority of the logistics sector is in need of digital skills to facilitate growth — 62.9% of companies in the sector state their employee digital skills are ‘next to none’, ‘insufficient’, or ‘sufficient for current operations’.
  • However, a little under two in five companies say they are well placed for digital growth and have either sufficient digital skills to adopt new and future technology, or good or excellent digital skills in the company.
Bar chart: digital skillsets currently in logistics companies

“There is a need for well-qualified staff with in-depth technical knowledge” according to Steve Parker, “and that can be lacking as a career in logistics may not be as appealing to the experts as some other sectors. BIFA is working on addressing that.”

“It is of critical importance if the companies in the sector are to capitalise on some of the key benefits of digitalization in logistics, which include improved efficiency and productivity, reduced costs, faster decision making, enhanced communication and collaboration, and more effective customer service.”

UK logistics operators call for government action to incentivise digital transformation

The government is crucial in creating an environment that supports and promotes digital initiatives, encouraging investments from stakeholders. By doing so, it facilitates the digital transformation of logistics companies.

To ensure the logistics industry keeps up with digital adoption, it’s essential that the government champions investment in critical connectivity infrastructure, like full fibre connectivity networks through Project Gigabit.

Findings:

  • The government should go further to support investment in digital technology, according to the majority of UK logistics operators (65.2%) — two in three logistics companies call for more support.
Pie chart: Is the government doing enough to incentivise digital technology investment from logistics operators

Conclusion: three focus areas to unlock a world-leading digital-first logistics industry in the UK

 

1. Logistics industry set to invest in connectivity to facilitate digital adoption

  • Many in the industry are already aware of the need to adopt digital processes across their operations to remain competitive. The majority of operators plan to onboard technological solutions over the next two years.
  • To operate the digital solutions, companies must be aware of the connectivity requirements they will demand.
  • While 19.6% of companies have recently invested in developing their connectivity infrastructure, more than double the number of companies — a little over two in five — haven’t updated their connectivity systems since the turn of the decade. They are warned they risk falling behind the technology curve.
  • Companies who have failed to upgrade connectivity and still operate with a public switched telephone network (PSTN) — on which services such as ISDN (Integrated Services Digital Network) and broadband operate — are warned to upgrade soon. Besides the company being unlikely to get the required speed, resiliency and internet access required to digitally transform, PSTN is also set to be switched off in December 2025 to be replaced by more modern digital services. Those who are slow to upgrade will be left without service.

2. Opportunity for telcos to support logistics digital transformation, coordinated with government support

  • The final say in creating the connectivity infrastructure to meet the demands of the logistics industry is down to investment from telecommunication providers (telcos). As logistics processes become increasingly digitised, this demand is only going to become greater.
  • The UK government passed the Electronic Trade Documents Act, which navigates a major hurdle in digitising international trade documents.
  • For the UK logistics industry to truly compete on a global scale, further incentives are required to push UK operators towards full digital integration.
  • As it stands, UK operators still experience barriers to digital access, such as insufficient infrastructure nationally, as well as a lack of funding and cybersecurity concerns.

3. Bridging the digital skills gap is essential for future digital adoption

  • There remains a shortage of digital talent coming into the logistics sector.
  • 9% of companies in the sector state their employee digital skills are below what’s needed to grow digital solutions in their operations.
  • It will be the responsibility of UK logistic trade bodies, business groups, and logistic industry qualification boards to market the advantages of the logistics industry to the next generation of digital talent.

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What is a backbone network?

A backbone network is the central core of large computer networks that connects smaller networks. Learn all about backbone networks and how they ensure network performance for service providers and end users.

What is a backbone network?

A backbone network, also known as a core network, is the central infrastructure in larger computer networks that interconnects local subnetworks. They’re usually high capacity, low latency connections designed to transmit high data volumes as efficiently as possible.

For example, a backbone network can connect different local area networks (LANs) in one building or across many buildings in a business park or university campus. Large enterprises with geographically dispersed sites might create a backbone network to connect their sites in a wide area network (WAN).

Similarly, backbone networks connect different cities, regions or countries. For instance, internet service providers (ISPs) and data centres use backbone networks to provide high capacity connectivity between dispersed locations.

How does a backbone network work?

A backbone network works like a central highway, providing fast, reliable traffic flow to local road networks. It typically uses high capacity optical connectivity with fibre optic cables, routers, switches and other networking equipment to transmit high volumes of data as efficiently as possible.

In addition, wireless satellite or microwave links, or a hybrid core network of wired and wired connections, can be used to reach remote areas where laying cables is impractical.

While core networks vary, they use standard technologies like Internet Protocol (IP), Multiprotocol Label Switching (MPLS) and Dense Wavelength Division Multiplexing (DWDM) to ensure seamless communication between subnetworks.

Backbone network vs access network

Backbone and access networks are distinct components of computer networks with different functions. In national or global networks, the two are interconnected as follows:

  1. A backbone network is the high capacity core that connects different regions, data centres and ISPs to the internet and cloud services.
  2. A distribution network, which may include backhaul, connects the backbone network to an access network, distributing traffic to regional or local metropolitan area networks (MAN), streets or buildings.
  3. An access network, also known as the “last mile”, connects end users or subscribers to the distribution network, providing access to the internet and cloud services.
Example of a backbone network, showing how it's connected to a distribution network and an access network

In short, a backbone network is the core networking highway that ensures the reliability and performance of large-scale networks, including the internet.

Backbone network functions

In addition to providing high capacity connections between local networks, backbone networks perform several crucial functions, including but not limited to:

  • Aggregation: Backbone networks aggregate data traffic from various sources, including MANs, LANs, WANs and access networks.
  • Routing and switching: Routers and switches efficiently forward data packets across different parts of the network.
  • Redundancy: Core networks are typically designed with backup routes and failover mechanisms to maximise reliability.
  • Authentication and security: Backbone networks use encryption, firewalls and other measures to prevent unauthorised access, data breaches or other cyberattacks
  • Traffic management: As core networks are centralised, they allow you to optimise the data flow, ensuring Quality of Service (QoS) to prioritise critical types of traffic.

Typically, backbone networks can accommodate much higher capacities than the local networks they serve. They’re usually designed to scale as you grow to meet the ever-increasing demand for data.

Types of backbone networks

Backbone networks vary in technology and scale, from local core networks to the internet backbone, which connects network service providers worldwide. However, most core networks have one of the following basic network topologies:

  • Serial backbone: A simple point-to-point connection links two or more connectivity devices, such as connecting a hub to a subnetwork.
  • Distributed backbone: Numerous connectivity devices link to various central hubs, switches, or routers in a layered hierarchy, which is typically used for most large core networks.
  • Collapsed backbone: All connectivity devices link back to a central location in a star topology, which is easy to manage but has a single point of failure.
  • Parallel backbone: Connectivity devices link to a central location but with duplicate connections providing redundancy and resilience.

Backbone network solutions

To sum up, backbone networks are vital components of large-scale networks, ensuring network performance for both service providers and end users. Core networks give you:

  • Seamless connectivity to grow your network
  • Redundancy and resilience to ensure customer experience
  • Flexibility and scalability to meet growing demand

At Neos Networks, we provide backbone networks and backhaul services for businesses across the UK. Optical connectivity is the fabric of any large backbone network, and we offer a range of optical wavelength services to suit your business’s needs with:

  • High availability: Up to 99.95% uptime across our UK-wide network
  • Ultrafast connections: Choose between 10Gbps, 100Gbps and 400Gbps
  • Flexibility: Connectivity options to suit your business and customers nationwide

We’ve already helped several service providers achieve their ambitious growth plans, including:

  • Jisc: Enabling their mission-critical national backbone for education and research facilities across the UK
  • CityFibre: Deploying a Dark Fibre backbone network for their UK fibre-to-the-premises (FTTP) services on the south coast
  • Gigabit Networks: Providing exchange backhaul to supercharge their connectivity in the ‘Golden Triangle’ of Nottingham, Leicester and Derby

To see how we could boost your connectivity across the UK, download our network map. We’ll be happy to help you supercharge your network.

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What is DWDM (Dense Wavelength Division Multiplexing)?

DWDM wavelength

Dense Wavelength Division Multiplexing (DWDM) is an optical networking technology that dramatically increases the bandwidth of existing networks. Learn how it works and how DWDM solutions can help supercharge your business’s connectivity.

What is Dense Wavelength Division Multiplexing (DWDM)?

Dense Wavelength Division Multiplexing (DWDM) is a kind of Wavelength Division Multiplexing – a technology used to expand the capacity of fibre optic networks. It allows multiple data streams to be transmitted over different light wavelengths through a single fibre.

It’s called ‘dense’ because the gaps between each channel’s wavelengths are much smaller than in Course Wavelength Division Multiplexing (CWDM). As a result, you can transmit many more channels on a single fibre over longer distances.

Learn more about the difference between CWDM and DWDM

How does DWDM work?

Dense Wavelength Division Multiplexing slices the ultraviolet light section of the electromagnetic spectrum into small segments. It’s this tighter wavelength spacing that allows a large number of channels to be carried over a single pair of optical fibres.

DWDM operates on the C band (1525nm to 1565nm wavelengths) or L band (1570nm to 1610nm). The wavelength spacing varies, but a typical DWDM system uses 0.4nm spacing to create up to 88 channels.

DWDM (typical 88-channel plan)

DWDM - typical 88-channel plan showing 0.4nm wavelength spacing

 

That means you can use your existing network infrastructure far more efficiently, removing the high cost and disruption of laying more fibre.

What are the main components of DWDM systems?

A DWDM system consists of five main components:

  • Optical transmitters and receivers
  • DWDM mux and demux filters
  • Optical add/drop multiplexers
  • Optical amplifiers
  • Optical transponders

Optical transmitters and receivers

Optical transmitters and receivers are fundamental components of DWDM systems. Multiple transmitters in each system provide source signals before they are multiplexed, with several individual lasers deployed to handle different channels in the signal.

Each optical transmitter is fed with electronic data bits – ones and zeros – which trigger the modulation of precise optical pulses. To represent ‘one’, the transmitter’s laser generates a pulse of light. To represent ‘zero’, the laser remains inactive.

The pulses of light then travel the length of the optical fibre, where they are demultiplexed before terminating at optical receivers. These optical receivers detect the light pulses and convert them back into electronic data bits.

DWDM mux and demux filters

The mux filter receives different signals from the optical transmitters via multiple fibres. It then combines and transmits them as a composite signal over a single optical fibre.

At the demux filter on the receiving terminal, all the separate wavelengths of the composite signal are separated and sent down different fibres to the optical receivers.

Mux and demux devices are usually passive, requiring no power supply or maintenance to function correctly.

Optical add/drop multiplexers

Optical add/drop multiplexers (OADMs) are installed at intermediate points along a transmission line. They enable new signals to enter the network and existing signals to leave, separating or rerouting different wavelength channels.

Most signals simply pass through the OADM unchanged, but some are dropped by splitting them from the line. At the same time, signals originating at that point can be added and transmitted to another destination.

Reconfigurable optical add-drop multiplexers (ROADMs) are now widely used, allowing the routing and rerouting of any wavelength in any direction.

Optical amplifiers

Optical amplifiers enhance optical signals by directly stimulating photons, increasing amplitude and strengthening the signal.

They’re built into the fibre and can amplify signals over a wide range of wavelengths. A vital part of DWDM systems, they greatly extend the transmission distances of DWDM equipment.

RAMAN amplifiers can be used to allow transmission over longer distances.

Optical transponders

An optical transponder, also known as an O-E-O (optical-electrical-optical) wavelength converter, is a crucial signal transmission component. It gathers incoming optical signals from the client service and converts them to outgoing optical wavelengths compatible with DWDM components.

First, it converts the optical signal into an electrical signal. It then performs either 2R (reamplify and reshape) functions or 3R (reamplify, reshape and retime) functions. Finally, it converts the signal back into an optical signal, hence the name O-E-O.

What is Dense Wavelength Division Multiplexing used for?

Faced with an explosion of data fuelled by the adoption of AI, 5G and IoT, businesses are looking to boost their network capacity. They use DWDM to greatly increase the bandwidth and reach of their optical networks.

With DWDM, you don’t need to install new cables, avoiding the huge costs and long lead times of fibre infrastructure upgrades. Instead, you can fully realise the investment in your existing network by enabling different data streams to be sent simultaneously over a single optical fibre.

While DWDM hardware can be more expensive than other solutions, the cost is justified by significant financial and time savings. In addition, amplifiers serve as repeaters, mitigating optical power loss and enabling DWDM operation over long distances.

Overall, DWDM provides tremendous scalability, reliability and reach for fibre optic networks. Without it, many cloud computing solutions would not be possible, and infrastructure overheads would be significantly higher.

Is DWDM the same as Dark Fibre?

A Dark Fibre network consists of ‘unlit’ fibre optic cables with no service or traffic running on them. You deploy and manage the equipment needed to light it.

DWDM is a technology you can deploy to enhance your network efficiency and maximise capacity. However, running your own DWDM service requires significant IT resources and expertise to deploy and maintain your network.

If you don’t want the upfront costs and hassle of Dark Fibre, consider a managed DWDM solution.

Learn more about Dark Fibre vs DWDM

DWDM solutions for your business

At Neos Networks, we’re helping businesses nationwide transform their networks with DWDM-enabled Optical Wavelengths up to 400Gbps.

If you’re looking to upgrade your network to meet the exploding demand for bandwidth, get in touch.

 

We’ll be happy to design a high-capacity DWDM solution for your business.

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What is WDM (Wavelength Division Multiplexing)?

Wavelength Division Multiplexing

Wavelength Division Multiplexing (WDM) is a technology that increases the bandwidth of existing fibre optic networks. We explain the different types of WDM and how WDM-enabled optical networks can help your business.

What is Wavelength Division Multiplexing (WDM)?

Wavelength Division Multiplexing (WDM) is an optical networking technology that allows you to expand the capacity of optical fibre by adding a multiplexer and a demultiplexer at each end of the fibre.

This enables multiple data streams to be transmitted over different light wavelengths through a single fibre. In this way, you can optimise your network infrastructure without the additional cost of laying more fibre.

What is WDM used for?

Traditionally, WDM technology was used for large networks like national infrastructure due to its complexity and cost. Today, businesses use cost-effective WDM solutions in various networking applications to maximise their bandwidth.

WDM is used in metro access networks, data centres, network service providers, or any enterprise environment that needs high capacity, low latency connectivity.

Types of Wavelength Division Multiplexing

There are two main types of WDM: Coarse Wavelength Division Multiplexing and Dense Wavelength Division Multiplexing.

CWDM

Coarse Wavelength Division Multiplexing (CWDM) typically uses eight active wavelengths per fibre but can support up to 18 channels or more. It’s generally used for connections across shorter distances and can be more cost-effective than DWDM.

Learn more about CWDM

DWDM

Dense Wavelength Division Multiplexing (DWDM) uses precision lasers to create up to 88 channels or more per fibre. Typically used in core networks where high capacity is required, DWDM is a good choice for businesses transmitting large data volumes over longer distances.

Learn more about DWDM

WDM and Dark Fibre

If you’re looking to lease Dark Fibre for your business’s network, the cost is usually significant. So taking advantage of WDM technology to maximise your network capacity can help offset some of that cost.

Dark Fibre offers almost limitless capacity, easy scalability, and a dedicated connection for maximum security. However, if you’re looking for a swifter setup, less cost upfront, and a guaranteed service without having to manage it yourself, a Lit Fibre service might be the better choice.

Learn more about Dark Fibre vs Lit Fibre

WDM solutions for your business

Whether you lease Dark Fibre or opt for a managed optical network, WDM is a great way to maximise your existing capacity at minimal cost.

At Neos Networks, we’re helping UK businesses boost their connectivity with DWDM-enabled Optical Wavelengths up to 400Gbps across our nationwide network. If you’re looking to future-proof your connectivity to meet the growing data demands of AI, 5G and IoT, get in touch.

 

We’ll be happy to help you supercharge your network for the future.

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What is CWDM (Coarse Wavelength Division Multiplexing)?

CWDM wavelength

Coarse Wavelength Division Multiplexing (CWDM) is an optical networking technology that increases the bandwidth of existing networks. Learn all about CWDM, how it differs from DWDM, and whether a CWDM solution is right for your business’s network.

What is Coarse Wavelength Division Multiplexing?

Coarse Wavelength Division Multiplexing (CWDM) is a kind of Wavelength Division Multiplexing – a technology used to expand the capacity of fibre optic networks. It enables multiple data streams to be transmitted over different light wavelengths through a single fibre.

How does CWDM work?

CWDM uses a multiplexer to divide the light wavelengths into different channels, each carrying a separate data stream.

The channels are combined and transmitted over a single fibre optic cable. At the receiving end, a demultiplexer separates the wavelengths into the original channels. This allows multiple independent data streams to be transmitted over a single fibre.

CWDM is called “coarse” because the gaps between each channel's wavelengths are much larger than in Dense Wavelength Division Multiplexing (DWDM).

What is the difference between CWDM and DWDM?

Both CWDM and DWDM are technologies used to increase the capacity of fibre networks, but they divide up the available optical wavelengths differently. Here’s how they differ.

Wavelength range and spacing

CWDM and DWDM use different wavelength ranges and spacing:

  • CWDM operates in the 1270-1610 nanometre (nm) range of the electromagnetic spectrum. It usually spaces wavelengths 20nm apart.
  • DWDM operates on the C band (1525nm to 1565nm) or L band (1570nm to 1610nm). Wavelength spacing varies, but it’s far narrower than that of CWDM: 0.4nm for a typical DWDM system with up to 88 channels.

Number of channels

As DWDM wavelengths are much closer together than those of CWDM, DWDM can pack in significantly more channels:

  • CWDM typically uses eight channels but can support up to 18 or more.
  • DWDM provides up to 88 channels or more, depending on the multiplexing technique used.

The International Telecommunication Union (ITU) has standardised the nominal wavelengths and channels for CWDM (G.694.2) and DWDM (G.694.1), as shown in the comparison below.

CWDM vs DWDM: Comparing wavelengths and channels

Diagram comparing the available channels and wavelengths of CWDM (typical 8-channel plan) and DWDM (typical 88-channel plan)

 

Distance

CWDM wavelength spacing is not suitable for signal amplification, so its range is limited compared to DWDM:

  • CWDM is typically used for distances up to 80km (50 miles). It’s commonly used in short-haul, metropolitan or regional networks
  • DWDM wavelengths can be amplified to support transmission distances of hundreds or thousands of kilometres. It’s ideal for regional or long-distance networks.

Cost

CWDM systems tend to be cheaper to set up and run than DWDM networks:

  • CWDM’s “coarse” wavelength spacing typically requires fewer, simpler components than DWDM.
  • DWDM uses more sophisticated laser equipment to control wavelengths more precisely and amplify signals for longer distances.

Although the price difference between CWDM and DWDM equipment has narrowed, CWDM systems can be cheaper to install per kilometre than DWDM deployments.

What is CWDM suitable for?

CWDM is a low-cost, relatively high-capacity optical networking solution that’s ideal for a range of networks over shorter distances. Here are some common use cases for CWDM solutions:

Metro access networks

CWDM is often used to interconnect multiple locations in a city or metropolitan area. It’s a cost-effective technology for metro access networks or metropolitan area networks.

ISP connectivity

Internet service providers (ISPs) may use CWDM over passive optical networks to provide fibre to the premises – the “last mile” supplying ultrafast broadband to homes and businesses. In addition, ISPs may deploy CWDM to transmit data between their data centres or points of presence (PoPs).

Enterprise networks

For businesses, CWDM provides a low-cost way to interconnect different offices or data centres in a local area. For example, it can provide scalable connectivity across a business park, city or region.

Data centres

Data centre businesses require high-capacity, low-latency links between storage systems. With CWDM, they can reduce the number of fibres needed while maintaining sufficient bandwidth.

Video distribution

Broadcasters and streaming services can use CWDM to transmit multiple channels of ultra-high-definition content over a single fibre. Similarly, CWDM may be suitable for interconnecting local video surveillance systems.

Overall, CWDM offers a simple way to increase your fibre network’s capacity using existing infrastructure. However, DWDM can give you far more channels, longer distance connections and greater bandwidth.

Optical wavelength solutions for your business

Ultimately, your choice of networking technology depends on your business needs and budget. If you’re looking to upgrade your network to meet the ever-increasing bandwidth demands of AI, 5G and IoT, we can help.

At Neos Networks, we’re helping businesses nationwide transform their networks with Optical Wavelengths up to 400Gbps and other high-capacity connectivity, so get in touch.

 

We’ll be happy to design a scalable network to future-proof your business.

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What is a network-to-network interface (NNI)?

Network-to-network interface

A network-to-network interface (NNI) is a connection between different networks. We explain NNIs, how they work, and how they can help you expand your business connectivity quickly and efficiently.

What is a network-to-network interface (NNI)

In telecommunications, a network-to-network interface (NNI), also known as a network node interface, is a physical or virtual connection between two or more different networks. It defines the signalling and network management between two networks, allowing them to communicate seamlessly regardless of the underlying protocols they use.

Like an efficient motorway interchange that allows smooth traffic flow between different roads, NNIs ensure data moves smoothly from one network to another.

What are NNIs used for?

Telecom providers use network-to-network interfaces to connect to other network operators. Typically located in data centres or points of presence (PoPs), NNIs ensure seamless data exchange between the networks of different service providers.

Example NNI connecting two network service providers

Example of network-to-network interface connecting two network service providers

 

In addition, network service providers may use NNIs to interconnect or expand their own networks. For example, UK providers use exchange backhaul and NNIs to extend high-capacity gigabit connectivity nationwide.

NNIs are also a vital component of internet exchange points (IXPs). They interconnect multiple internet service providers (ISPs), enabling them to exchange network traffic.

How does a network-to-network interface work?

Simply put, a network-to-network interface defines how two interlinked networks communicate. For example, it specifies the physical connections and data formats to allow seamless data exchange. It also exchanges routing and signalling information to ensure network traffic is routed efficiently.

Exactly how NNIs work depends on the type of networks involved. For instance, MPLS-based networks use protocols like Border Gateway Protocol (BGP) and Autonomous System Numbers (ASNs) to route traffic.

To maintain performance across networks, NNIs typically support Quality of Service (QoS) and Service-Level Agreements (SLAs). They may also include encryption and authentication controls to ensure security.

How can NNIs help your business?

NNIs offer several benefits for businesses and network service providers looking to expand their networks or connect to other carriers. Among the advantages of NNIs are:

  • Interoperability: NNIs interconnect networks with different networking protocols and architectures, allowing seamless data exchange between providers.
  • Flexibility: Designed to work with various networking technologies, NNIs can connect different network types.
  • Scalability: By connecting multiple existing networks, NNIs allow you to scale up without investing in new network infrastructure.
  • Quality: With support for QoS, traffic engineering and SLAs, NNIs can help you prioritise traffic and guarantee service levels across networks.
  • Simplicity: Interconnecting multiple networks enables you to centralise and streamline network management.

In short, NNIs can enable you to interconnect or expand your network as efficiently as possible, minimising costly changes to your underlying network architecture.

NNI solutions with Neos Networks

At Neos Networks, we’re helping businesses and network service providers grow with our high capacity network. Boost your network by connecting to NNIs in over 20 data centres and selected exchanges nationwide.

Joining our ultrafast network gives you:

  • Flexibility: Extend your reach with 550 unbundled exchanges and 90 on-net data centres across the UK.
  • Scalability: Connect to 1Gbps, 10Gbps or 100Gbps NNIs using Ethernet or Optical Wavelengths.
  • High availability: Get up to 99.95% uptime with secondary backup routing and monitoring from our Network Operation Centre 24/7, 365 days a year.
  • Quality of Service: Configure QoS and SLAs with NNIs to optimise resources and guarantee performance across networks.
  • Fast deployment: Quote and order online with our connectivity pricing tool, LIVEQUOTE.

If you’re a larger business with multiple dispersed sites, our point-to-NNI services enable you to interconnect your sites efficiently with bandwidths you can scale as you grow.

Point-to-NNI

Point to NNI Ethernet

 

For growing network service providers, backhaul and NNIs are a quick and cost-effective way to extend your reach.

We’re already helping UK service providers like Colt leverage NNIs to expand gigabit connectivity nationwide, so get in touch. We’ll be happy to help you supercharge your network.

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What is 10 Gigabit Ethernet (10GbE)?

10 Gigabit Ethernet

10 Gigabit Ethernet is an ultrafast business Ethernet service that provides reliable, low latency connectivity. We explain 10 Gigabit Ethernet, how it differs from other Ethernet services and how it could benefit your business.

What is Gigabit Ethernet?

Gigabit Ethernet is a networking technology based on Ethernet standards that provides data transfer rates up to 1 billion bits per second, or 1 gigabit per second (1Gbps).

Standardised by the IEEE (Institute of Electrical and Electronics Engineers) in 1999, Gigabit Ethernet is an evolution of Fast Ethernet, which delivers speeds of 10 or 100 megabits per second (Mbps). It works over copper-based cables or fibre optic cables.

As Gigabit Ethernet is fully compatible with earlier Ethernet standards, it’s often deployed in enterprise backbone networks serving 10/100 Mbps local area networks (LANs).

What is 10 Gigabit Ethernet?

10 Gigabit Ethernet – also known as 10GbE, 10GE, or 10G Ethernet – is a networking standard that offers data speeds up to 10 billion bits per second (10Gbps).

Released in 2002, 10 Gigabit Ethernet offers significantly higher data transfer speeds than Fast Ethernet (100Mbps) or Gigabit Ethernet (1Gpbs). Like Gigabit Ethernet, 10GbE can run over fibre optic or copper cables.

With its higher bandwidth and lower latency, 10GbE is being widely adopted in enterprise LANs and wide area networks (WANs) to address the growing data demands of artificial intelligence (AI), 5G, and IoT.

What is the difference between 10Gb Ethernet and 1Gb Ethernet?

10Gb Ethernet differs from 1Gb Ethernet in its data transfer speed, use cases, implementation and cost:

  • Speed: 10GbE provides up to ten times faster data transfer speeds than 1GbE. 10GbE takes advantage of the full-duplex protocol, meaning it can transmit up to 10Gbps of data in both directions simultaneously.
  • Use cases: 1GbE is used in various scenarios, from home networks to business environments. By contrast, 10GbE is typically used in high-performance enterprise applications like data centres, storage area networks and cloud computing infrastructure.
  • Implementation: 1GbE commonly uses Category 5e twisted-pair copper cables for connections up to 100 metres and fibre optic cables over longer distances. 10GbE typically uses Category 6 or 6A short-distance cables, fibre cabling for longer distances, and 10GbE-capable switches, network interface cards, and routers.
  • Cost: 1GbE hardware tends to be cheaper than 10GbE equipment because it’s less sophisticated. However, the cost difference between the two is narrowing as technology improves.

Despite its significantly better performance, 10GbE remains fully interoperable with 1GbE and earlier Ethernet standards.

A CISCO 10GbE-enabled router showing 1G and 10G Ethernet ports

10GbE-enabled router showing 1G and 10G Ethernet ports

 

How does 10 Gigabit Ethernet work?

10 Gigabit Ethernet operates like other Ethernet services, using a similar format of frames and packets to transmit data. That’s why it’s fully compatible with traditional Ethernet and easy to integrate into existing networks. However, there are significant differences between 10GbE and traditional Ethernet.

First, 10 Gigabit Ethernet achieves a higher data transmission rate by encoding and modulating data differently, depending on the type of cabling used.

Second, 10GbE is designed to operate in full-duplex mode only. That means it simultaneously transmits data in both directions on one channel, improving network efficiency and reducing latency.

Like 1Gbps Ethernet, 10GbE can use various types of fibre optic or copper cabling, depending on the purpose and reach of the network.

Types of 10 Gigabit Ethernet

The IEEE has introduced various 10 Gigabit Ethernet standards for LANs, WANs and other applications over different distances. Copper-based cables can be used for connections up to 100 metres. For longer distances, 10GbE uses:

  • Multimode fibre, which divides the light signal into multiple paths for different channels, with a range of up to 300 metres
  • Single-mode fibre, featuring a single path, suitable for longer distances up to 40km (25 miles) or more

Here are some common 10 Gigabit Ethernet standards in order of maximum reach.

Common types of 10 Gigabit Ethernet

Name IEEE standard Cable Max distance
10GBASE-CX4 802.3ak-2004 Copper (twinaxial) 15m
10GBASE-T 802.3an-2006 Copper (twisted pair) 100m
10GBASE-LRM 802.3aq-2006 Fibre (multimode) 220m
10GBASE-SR/SW
(for LAN/WAN)		 802.3ae-2002 Fibre (multimode) 300m
10GBASE-LR/LW
(for LAN/WAN)		 802.3ae-2002 Fibre (single mode) 10km (6 miles)
10GBASE-ER/EW
(for LAN/WAN)		 802.3ae-2002 Fibre (single mode)

40km (25 miles)

 

In addition to IEEE standards, several manufacturers offer proprietary 10GbE types, such as 10GBASE-ZR/ZW, with a maximum range of 80km (50 miles).

What are the benefits of 10GbE?

Many advanced computers and mobile devices can now read files at speeds of 10Gbps. However, when numerous devices connect and share data over your network, bottlenecks may occur.

10 Gigabit Ethernet solves this problem. With 10GbE, you can achieve speeds up to 10Gbps for content downloads or uploads.

While it may cost more than 1GbE to implement, the benefits can more than offset the expense. With 10GbE, you can:

  • Prevent data bottlenecks even when multiple computers share bandwidth in a server cluster
  • Boost employee productivity with a more stable connection, eliminating interruptions and delays
  • Improve customer response times, especially when many customers and employees are connected at the same time
  • Simplify your IT by increasing your connection speeds using one server instead of combining multiple Gigabit Ethernet ports
  • Strengthen your security with a fully contained fibre network that requires physical access to the router

Overall, 10 Gigabit Ethernet provides much higher bandwidth and lower latency than 1GbE, making it suitable for data-hungry enterprise applications.

What is 10 Gigabit Ethernet used for?

10 Gigabit Ethernet is used in various business applications where high speed and low latency are critical, including:

  • Data centres: connecting servers, storage systems and networking equipment
  • Network service providers: enabling backbone networks and ensuring reliable services for customers
  • Cloud computing: connecting cloud environments and providing virtual services
  • Banking and financial services: enabling real-time trading transactions and reliable customer service
  • Media and entertainment: handling large files for video and other content creation
  • Education and research: connecting universities and research organisations for collaboration and data sharing

Whatever your business, a 1Gbps Ethernet connection can lead to bottlenecks. For example, when 100 devices share a 1GbE connection, each is limited to 10Mbps throughput, which can slow down or interrupt connections.

That’s why many UK businesses are turning to 10GbE to meet the increasing bandwidth demands of cloud computing, AI, 5G, and IoT.

Do you need 10 Gigabit Ethernet?

Whether 10 Gigabit Ethernet is right for you depends on your needs and budget. If you’re a data centre business, network service provider, or operating in data-heavy industries like financial services, media, online retail or health care, then 10GbE may be an ideal solution.

At Neos Networks, we offer a range of scalable, high-performance Business Ethernet services to suit your business, from 10Mbps to 100Gbps. If you’d like to discuss how best to boost your connectivity, get in touch.

We’ll be happy to supercharge your network for the future.

By tapping into Neos Networks’ expansive network and utilising its underlying infrastructure, we’re enhancing connectivity capabilities across 250 towns and cities in the UK, futureproofing the UK’s digital economy. In doing so, we’re creating the underlying foundations for future smart cities innovations, which will require high capacity, reliable connectivity to bring about the next generation of urban life.

– James C Smith, Director of Partner Management, Three UK

"Having worked with Neos Networks on previous connectivity requirements we knew of the benefits of their LIVEQUOTE portal, but not even in our wildest dreams could we have predicted an eight-day turnaround from order to completion. This well managed, smooth process is a great display of how the industry can support our front-line key workers, should we all pull together."
“Neos Networks was perfectly placed to help us deliver exceptional WiFi managed services to our UK hospitality customers in a way that supports their long-term growth. As the success of the highlighted project has shown, we have established an important synergy with Neos Networks which has resulted in an improved end experience and service availability for our customer. Without its skills and expertise, as well as its infrastructure and reach, we wouldn’t have been able to act tactically to pursue this specific business opportunity outside of our home country.”
Neos Networks’ excellent standards of customer care and speed of delivery has made them a long-standing, reliable partner. Most recently, we worked with them to deploy two 100Gbps Network-to-Network Interfaces (NNIs) in Manchester and London to better connect our UK network, providing our customers with access to high capacity business Ethernet services across the country.

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