In an industry that has suffered a terrible reputation for its poor customer service stories, with the UK Customer Satisfaction Index reporting a quarter of Telco organisations failed to meeting expectations, Neos Networks strives to be different and buck that trend.
A business is only as strong as its team; that’s why we have taken great care and consideration in hiring the best people to represent Neos Networks to its fullest. By hiring experts from within the telecoms field, especially for our sales team, our customers have a knowledgeable point of contact in the company who knows and more importantly understands the benefits of our products and services.
We believe in the personal touch – from the start of your solution enquiry to the contract signing and beyond, you’ll have one dedicated point of contact that will get to know your company. When someone understands your company, knows how it works, what’s needed and your strategy and plans for the future, we can build a partnership that will support and help you grow as you achieve your goals.
Rob Derbyshire, Operations Manager at Marston’s Telecoms spoke highly of having a single point of contact throughout the quoting, solution-building and purchasing process with us. Even as the solution progressed and different teams were getting involved with the network implementation, Rob continued to be updated by his dedicated account director.
He commented, “The solution was rapidly deployed and Marston’s Telecoms was able to call upon its own dedicated account manager and single point of contact throughout the whole deployment process.” So impressed by Neos Networks’ attitude, Derbyshire has named us as their ‘preferred partner of choice’ for all of their ongoing optical network solutions and Ethernet requirements.
Though we have market clout as being a part of the SSE group – a FTSE32 company with a turnover of £30 billion – Neos Networks enjoys a much lighter and more agile team in comparison to other telecoms giants; we also have the backing of investment of over £4billion from the SSE group. We are able to provide quick network deployment and implementation so customers have new network expansions live far sooner than our peers.
HighNet – a Scottish ISP – has enjoyed 17 per cent growth since first starting its partnership with Neos Networks in 2011 and it continues to delight its customer with its continual high level of customer service today; Neos Networks first helped HighNet to build a private national infrastructure delivering resilient and scalable solutions including connectivity, and disaster recovery services to enterprises across the UK. With the demand on their newly expanded network increasing at a far quicker rate than expected, they needed to upgrade their service and turned to Neos Networks to once again help them deliver and succeed.
With our agility, flexibility and proven track record of delivering ahead of time, HighNet turned to us again with new requirements; upgrading its core network to 10Gb to meet increased customer demand.
David Alldritt, Technology and Innovation Director at HighNet is exceedingly pleased with the Neos Networks team and its support with HighNet’s recent network upgrade; “The new solution was rapidly provisioned by Neos Networks’ highly skilled and experienced team, who provided a significant amount of support right from the initial deployment stage to the present day. HighNet has benefited from working with the same team from day one and the strong partnership between the two companies has been instrumental in building HighNet’s network from the ground-up.”
Alldritt continued: “Everyone from our account director to the network architect involved in the original deployment is still on-board, which is something of a rarity in the telecoms business! Not only does this make working together an easier and more enjoyable process, it also ensures that everyone fully understands our business and so are well placed to help us meet our future objectives.”
We love hearing such positive feedback from our customers; it’s what we aim to achieve with all our customers from big national enterprises to small ISPs. We want to give each customer a dedicated approach so we fully understand your needs so we can add value to your network design and help you grow and succeed as your trusted partner.
Jo Cook, Sales Director at Neos Networks, has been instrumental in building a value add sales team, commenting; “To hear such positive feedback from our customers is a fantastic endorsement of the work carried out by the team. It’s great to receive a positive reaction to not just those working on the front line but the whole way through to our solution and provisioning teams as well. We have always strived to set ourselves apart and it’s great to see it being recognised.”
Our customers are part of our team – their accomplishments are our accomplishments and we always want to help people succeed.
If you’d like to receive the same high quality service as our satisfied customers enjoy, request a call back with one of our expert team members today or email enquiries@neosnetworks.com
