Neos Networks are one year old! And what a year it’s been.
When we look back over the last 12 months, it’s fair to say that with COVID still rife, at times it’s been challenging. And yet we’ve continued to develop, expand, and enhance our business with great success. Our fantastic teams play a huge part in this, ensuring that we’re always delivering for our customers.
In fact, providing great service to our customers continues to remain a top priority. It’s therefore extremely pleasing to see that the key indicator of our customer relationships – our Net Promoter Score (NPS) – remains strong with the business currently averaging a market-leading +67. This comes as a result of the business working tirelessly to ensure our customers always get the very best experience every time.
Another key focal area for the business is in positioning ourselves as an ethical leader in the industry. One way we’re leading the way in this is through our ambitious target of achieving carbon neutrality by 2030. Something we’re well on track to deliver.
We also remain strong in our delivery.
Across the industry, delivery is often a sore point. This year we’ve managed to deliver a number of key projects and initiatives to budget and to time including for Aberdeenshire County Council and Perth and Kinross Council. Then of course there was our exchange roll-out programme which saw us invest in and deploy 172 new exchanges over the year. We also have some exciting projects in-flight with Oxfordshire and telent making great progress.
Earlier this year we also announced the launch of our first direct access proposition – due for deployment across 2022 and 2023. This will see us bring end-to-end connectivity, delivered wholly by Neos Networks, to businesses across Birmingham, Liverpool, London and Manchester.
One of the key highlights of the year for me has been the progress made transforming our business. Can you believe it’s been one whole year since we launched the Neos Network brand?
In July, we migrated to our own IT platform, with a stand-alone version of Office 365. Also in July we launched our new Workday ERP system. Finally on our transformation journey, we are in full testing mode for our new end-to-end BSS system. All this collectively means that we are on track to be a standalone business by the end of this summer.
It’s fair to say that there is a lot for our business to be proud of as we celebrate 12 months as Neos Networks. Over the next 12 months we plan to keep up the momentum, continuing to grow our reach, develop our partnerships and forge new and exciting relationships.
Will you be joining us on our journey?
